Lead Risk Operations transformation programs from problem definition through launch and measurement.
Prioritize AI and automation opportunities by volume, complexity, impact, and risk, partnering with Product and Engineering.
Establish performance metrics and drive improvements in quality, SLA attainment, and cost per case.
Tilt uses machine learning and real-time financial signals to provide credit beyond traditional scores to millions worldwide. It is a remote-first company with a global team, emphasizing impact, excellence, and mutual respect.
Lead cross-functional operational initiatives from intake to implementation, managing stakeholders, dependencies, risks, and outcomes.
Partner with business leaders and technology teams to drive execution, adoption, and operational readiness across the organization.
Provide leadership, coaching, and accountability for assigned resources while supporting continuous improvement and post-launch stabilization.
The company is a US-based organization focused on improving service delivery and operational transformation. It fosters a collaborative, results-oriented culture with an emphasis on professional development and measurable business impact.
Drive daily performance of operations teams to exceed service and quality levels while within budget.
Design and implement robust operations processes, quality programs, and continuous improvement initiatives.
Collaborate with Product, Sales, and Technology teams on services, incident response, and reporting.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that reshape understanding of the built environment. The company fosters an inclusive, supportive culture where employees move fast, work smart, and embrace remote work.
Lead GL&C's shared legal services, centralized paralegal organization, BPO, and performance intelligence teams.
Drive 3–4% annual productivity improvements through work model shifts, technology adoption, and optimized leverage.
Integrate generative and agentic AI into legal service delivery and establish data-driven performance measurement governance.
Liberty Mutual is a global insurance company whose Global Legal & Compliance organization is transforming how legal and compliance work is delivered through AI, shared services, and operational excellence. The culture emphasizes inclusion, flexibility, professional development, and employee well-being across a large, matrixed enterprise.
Own the company's weekly operating rhythm, including leadership meetings, KPI scorecards, and follow-through.
Drive conversion of a $3M+ backlog of sold-but-uninstalled professional services into revenue-recognized projects.
Direct support and delivery teams through managers, manage CRM and automation, and own SLA and SOC 2 compliance.
CFS Solutions is a profitable, growing fintech that delivers automation to simplify banking operations for more than 500 financial institutions. It is part of Banyan Software, which operates 120+ portfolio companies and values an inclusive workplace.
Administer and optimize Rocketlane PSA as the operational owner for configuration, project setup, and workflow hygiene.
Lead resource management with staffing, capacity planning, and subcontractor coordination for delivery operations.
Build operational reporting and dashboards for delivery health, utilization, and partner performance.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Lead strategic program direction, establishing goals, priorities, and implementation plans.
Manage participant recruitment, support, and curriculum development for cohort learning.
Oversee operations, budgets, and grant reporting to ensure compliance and sustainability.
This role is with a partner company managing applications for a mission-driven program. They focus on strengthening pastoral leadership and community engagement within faith communities.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Own the GCOO strategy across UK Ops, EU Ops, and Controls, defining clear goals and direction.
Lead financial planning and monthly reporting to connect operational performance to commercial outcomes.
Drive high-impact strategic projects and a global operating model, balancing efficiency and market needs.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With an award-winning customer service and a focus on financial education, Monzo has grown significantly over the past decade and fosters an inclusive, people-first culture.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Leads planning, implementation, and performance reporting for Mission Advancement operational and transformation priorities.
Develops program plans, roadmaps, and cross-functional initiatives to drive measurable results and accountability.
Manages technology projects, workforce effectiveness, and performance measurement across the division.
The American Heart Association is a nonprofit organization dedicated to fighting cardiovascular disease and stroke, aiming for longer, healthier lives for all. It has a large, mission-driven workforce and a culture focused on work-life harmonization, professional development, and employee well-being.
Lead delivery across a portfolio of engagements on strategic accounts, taking ownership of outcomes, margin, and client confidence.
Shape commercial and AI-native delivery guardrails, manage project P&L, and build executive relationships to grow accounts.
Develop and line manage delivery leaders while championing AI-enabled delivery across the SDLC.
CreateFuture is an AI-native consulting partner that builds digital products and services for organisations such as PayPal, adidas, and NatWest. The company has scaled to over 600 people and is Great Place to Work-Certified, fostering a people-first, supportive culture.
Lead strategic and operational initiatives for Google Cloud Security and Wiz integration, ensuring cross-functional alignment.
Own budget management, vendor procurement, and resource planning across engineering, finance, legal, and marketing.
Drive AI adoption, executive communications, and global event portfolios for the organization.
Wiz provides cloud and AI security by connecting code, cloud, and runtime. It is a fast-growing startup trusted by 65% of the Fortune 100, now powered by Google, with a culture of world-class talent.
Own end-to-end operating results for large institutional SFR portfolios, from listing to close.
Act as the daily operational counterpart to customers, running cadence, analysis, and escalations.
Launch new customers, markets, and programs while driving AI-powered workflows across the book.
Mainstay is the leading AI-native market intelligence platform for the single family rental industry. Founded inside Opendoor and backed by Khosla Ventures, this Series A startup values trust, ownership, and fast-moving innovation.
Drive a programmatic approach to enablement for global People Enablement Centers, leveraging the ServiceNow AI platform.
Design and execute a global training strategy supporting the full employee lifecycle, in partnership with PEC management.
Own new-hire onboarding programs and monthly quality audit programs to improve service delivery consistency.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. With over 7,700+ customers and a reputation as a FORTUNE 100 Best Company to Work For, they foster an AI-native culture where technology and talent are unstoppable together.
Define operational strategy and workflows for emerging and non-programmatic channels, partnering with cross-functional teams.
Drive AI-powered innovation by building automation models and eliminating manual friction in daily operations.
Own inventory content and documentation, ensuring accuracy and accessibility for both human and AI systems.
StackAdapt is a leading adtech company with an AI-powered marketing platform that empowers marketers to reach and convert audiences with precision. It has a diverse and inclusive team of collaborative individuals, recognized as a top workplace with awards for culture and innovation.
Provide strategic leadership for AI data centre operations across EMEA.
Manage critical vendors, incidents, and service delivery against strict SLAs.
Drive operational excellence, efficiency, and continuous improvement.
A partner company operates and manages AI data centre facilities across EMEA. It is scaling quickly and values accountability, technical excellence, and continuous improvement.
Shape and own the Group COO strategy, aligning goals across UK Operations, EU Operations, and Controls.
Lead financial planning, global operating model design, and strategic projects to scale Monzo's operations.
Drive tracking and governance, communicating progress to leadership and partners across the business.
Monzo is a digital bank that offers current accounts, savings, and financial services through its mobile app. It is a fast-growing fintech with a collaborative culture focused on delivering seamless customer support and profitable growth.
Run the founder's office across the group: own operating rhythm, decision memos, and execute orphan workstreams.
Run hiring with our recruiter, close loops with senior stakeholders, and remove operating admin.
Direct an AI operating layer daily, working alongside co-founders, investors, and advisers.
All Cares is a founder-led group of B2B software companies serving the private wealth and governance world, with products for compliance automation and board governance. The team is small, distributed across several countries, and runs on an AI-first operating layer with a culture of humility, pace, and autonomy.
Lead operational strategy for emerging and non-programmatic channels, partnering with cross-functional teams to improve quality and go-to-market execution.
Design scalable operating models and AI-powered solutions to automate workflows, reduce manual effort, and drive measurable efficiency gains.
Establish knowledge-management frameworks, monitor KPIs, and mentor team members while influencing executive decisions.
A fast-moving, technology-driven organization that integrates AI and automation into daily operations. It fosters a collaborative, inclusive, and supportive culture, with a focus on remote work, personal development, and AI-enabled ways of working.