Own ongoing field-service performance and SLA delivery, prioritizing maintenance work and driving issues to resolution.
Build, lead, and develop a high-performing UK field operations team installing and maintaining shelf cameras at scale.
Partner with executive leadership to set operational strategy, define metrics, and act as the senior escalation point for operational and customer issues.
Provide strategic leadership for AI data centre operations across EMEA.
Manage critical vendors, incidents, and service delivery against strict SLAs.
Drive operational excellence, efficiency, and continuous improvement.
A partner company operates and manages AI data centre facilities across EMEA. It is scaling quickly and values accountability, technical excellence, and continuous improvement.
Stand up the support desk with ticket intake, triage, severity tiers, and SLA framework.
Build remote diagnostics on Cortex telemetry and coordinate field service with third-party technicians.
Own fleet uptime, MTTR, and customer enablement, hiring and leading the first support and field engineers.
We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. We are a Series B robotics company with a deployed fleet growing from around 50 cells to several hundred, and we foster a collaborative, high-ownership culture.
Own the full analytics path from raw data to decision, including warehouse, transformation, and BI layers.
Lead and develop a team of analysts and analytics engineers.
Partner with stakeholders to define metrics and deliver executive reporting.
Focal Systems is the industry leader in retail AI solutions, using deep learning computer vision to automate and optimize brick-and-mortar retail. It is a tightly-knit, mission-driven team headquartered in San Francisco with operations in Canada, the UK, and Poland.
Lead and develop implementation teams across WFM and Payroll for high-volume SMB and mid-market customers.
Own implementation operations, establishing KPIs, SLAs, and scalable processes to drive quality and efficiency.
Partner with product and engineering to enable AI, automation, and self-service to scale delivery.
Our partner is a fast-growing SaaS company providing workforce management and payroll solutions for SMB and mid-market customers. They operate as a fully remote organization, focusing on scalable operations, AI-driven automation, and cross-functional collaboration.
Drive daily performance of operations teams to exceed service and quality levels while within budget.
Design and implement robust operations processes, quality programs, and continuous improvement initiatives.
Collaborate with Product, Sales, and Technology teams on services, incident response, and reporting.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools that reshape understanding of the built environment. The company fosters an inclusive, supportive culture where employees move fast, work smart, and embrace remote work.
Lead and inspire a team of Functional Assessors and Site Coordinators to meet volume, quality, and customer service targets.
Coach and mentor team members to foster professional growth and high performance.
Collaborate with stakeholders to resolve quality issues and enhance service delivery.
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills, and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.
Own the GCOO strategy across UK Ops, EU Ops, and Controls, defining clear goals and direction.
Lead financial planning and monthly reporting to connect operational performance to commercial outcomes.
Drive high-impact strategic projects and a global operating model, balancing efficiency and market needs.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With an award-winning customer service and a focus on financial education, Monzo has grown significantly over the past decade and fosters an inclusive, people-first culture.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.
Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.
Partner with the CEO and executive team to drive company-wide metrics, KPIs, and reporting frameworks.
Lead special projects from concept to execution across Product, Sales, Customer Success, and Professional Services.
Analyze operational and business data to identify opportunities and improve performance, efficiency, and scalability.
Zinier is a B2B PaaS company empowering deskless frontline workers through technology. It is a global, venture-backed team headquartered in Silicon Valley with a hybrid workforce and a hungry, humble, honest, and hustling culture.
Help establish the UK data science team and shape its working norms and technical culture.
Lead the UK team as part of a distributed function, collaborating closely with US-based data scientists.
Partner with Finance, Marketing, and Operations leadership to translate business priorities into a team roadmap.
Hims & Hers is a leading health and wellness platform that provides accessible, affordable, and personal healthcare. The company is publicly traded on the NYSE and fosters a talent-first culture with flexible/remote work options.
Monitor partner performance against key metrics and investigate deviations to ensure SLA adherence.
Build and maintain scorecards and dashboards for real-time and historical visibility into partner health.
Support dispute, credit, and escalation workflows with data-driven analysis and cross-functional collaboration.
Super.com is a high-growth tech company that helps maximize lives for customers and employees. We care about our people, take career progression seriously, and offer a remote-first culture.
Own go-to-market operations for field teams, including segmenting customers and managing legal and pricing operations.
Manage Affirm's AI contract dashboard to help field teams understand legal and pricing eligibility.
Build tools, playbooks, and performance analyses to support product launches and flag risks early.
Affirm is a financial technology company that offers transparent, predictable pay-over-time solutions. It is a public company with a remote-first culture, emphasizing care, transparency, and flexibility.
Diagnose ambulatory workflows and shape proposals in discovery and pitches as the operator in the room.
Lead engagements on throughput, space utilization, patient wait times, and scheduling access, including emerging AI capabilities.
Own dedicated consulting engagements, go on-site to document workflows, and present outcomes and expansion opportunities to customers.
Kontakt.io builds real-time operational intelligence for health systems using proprietary hardware, AI, and integrations with existing technology. Backed by Goldman Sachs and trusted by leading health systems, we've more than doubled revenue and are rapidly scaling toward $100M ARR.
Lead and grow a team of support engineers, setting the bar for investigation rigor and customer communication.
Own queue health, SLAs, and escalations across L2 support, turning ticket trends into durable fixes.
Root-cause gnarly customer issues using logs, traces, and code, and partner with Engineering on deeper fixes.
Heidi is building an AI Care Partner for clinicians, helping them focus on patients by removing administrative chaos. With 2.8 million patient sessions weekly across 190+ countries and $340M raised, the company is scaling fast with a high-agency, mission-driven culture.
Manage a large operations team supporting VA CCN Credentialing and Provider Data Loading.
Define operational strategy and align priorities with business goals for efficient, cost-effective infrastructure.
Collaborate across Provider teams and Humana Military to improve manual work, enhance data quality, and guide automation priorities.
Humana is a leading U.S. healthcare company offering insurance and healthcare services through its Humana Insurance and CenterWell brands. It is a large organization focused on improving health outcomes and supporting associates with competitive benefits.
Lead the operating rhythm of a global sales organization, partnering with Sales and Revenue Operations leadership across multiple regions.
Drive forecasting, pipeline management, planning, and productivity initiatives to help sales teams operate with clarity and consistency.
Build and develop a scalable global field sales operations team, using AI and Salesforce to improve sales productivity.
1Password provides enterprise password management and Unified Access Management for secure digital identities. With $400M ARR and 180,000+ business customers, it's a remote-first, human-centric cybersecurity leader.
Lead and supervise a remote team of paralegals through line management, performance, wellbeing, and training.
Oversee operational delivery of an evening shift from 15:00 to 23:00, including work allocation, quality assurance, and handovers.
Support process improvement and use legal technology and AI to embed efficient workflows across the Delivery Centres.
We are a global law firm spanning jurisdictions, cultures, and languages, combining deep legal expertise and commercial intelligence to support clients at every critical moment. Our culture is collaborative and inclusive, where diverse perspectives are valued and high performance unlocks equal access to opportunities to learn and thrive.
Own go-to-market workflows end-to-end, translating business needs into practical solutions and defining success metrics.
Optimize lead and account handoffs across CRM, marketing automation, and lifecycle systems to ensure timely action and clear ownership.
Build and monitor AI-powered automations and dashboards while documenting processes to improve reliability and adoption.
A fast-growing Series C startup backed by Y Combinator, operating in a remote-first international environment. The culture values ownership, practical problem-solving, continuous learning, and high-quality execution.
Turn strategic ideas into real-world experiments, designing and executing end-to-end to validate hypotheses quickly.
Incubate high-potential opportunities that improve customer experience, reduce operational demand, or unlock commercial value.
Scale successful experiments into production by collaborating with product, engineering, data science, and operations teams.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. They foster a diverse and inclusive culture with a focus on innovation and customer-centricity, operating as a high-growth company with a small, high-impact team known as Ops Labs.