Director Technical Support & Field Service
Benefits
Unlimited PTO
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Your Responsibilities:
- Stand up the support desk, including ticket intake, triage, severity tiers, response and restore targets and an SLA framework.
- Build remote diagnostics on top of Cortex telemetry so most issues are triaged and fixed without a site visit.
- Coordinate field service, including dispatch, on-site playbooks and third-party field technicians.
Metrics and Team:
- Own fleet uptime, MTTR, first-contact and first-visit resolution, SLA attainment and CSAT.
- Hire and lead the first support and field engineers.
What We Offer:
- Competitive salary and equity in a fast-growing Series B robotics company.
- Flexible PTO and a collaborative, high-ownership culture.
Sereact
We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. We are a Series B robotics company with a deployed fleet growing from around 50 cells to several hundred, and we foster a collaborative, high-ownership culture.