Support hospital robot deployments from planning through go-live, including configuration, testing, and onsite technical support.
Troubleshoot technical issues across robots, networking, cloud services, and integrations using logs and telemetry.
Contribute to playbooks, process improvements, and cross-functional operational projects as we scale.
Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency and patient care across healthcare systems. We're a rapidly growing team partnering with major health systems nationwide, with a culture that values curiosity, ownership, and hands-on problem-solving.
Install, troubleshoot, repair, and maintain Intuitive products within an assigned territory.
Provide technical support, training, and scheduled maintenance while complying with O.R. protocol and HIPAA.
Complete administrative tasks, manage inventory, and travel up to 75% to exceed customer expectations.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding physicians' potential to heal without constraints. It has been built by diverse great people and fosters an inclusive culture grounded in integrity, learning, and mutual respect.
Install, support, troubleshoot, repair, and maintain all Intuitive products in an assigned territory, ensuring service agreements and warranty obligations are fulfilled.
Perform scheduled maintenance, system inspections, upgrades, and field actions, while completing all associated administrative duties.
With time served, mentor junior Field Service Engineers and participate in new product introductions and continuous improvement initiatives.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. The company fosters an inclusive culture built around diversity of thought and mutual respect, with passionate team members grounded in integrity.
Respond to system alerts and customer issues, recommending solutions to the field service team.
Monitor and tune the performance of deployed robots to maximize impact.
Build tooling to enable faster issue resolution and support fleet scaling.
Glacier builds custom sorting robots and AI-powered business analytics to improve recycling. We are a Series A startup based in San Francisco with a small, high-performing engineering team in LATAM.
Lead and grow a team of support engineers, setting the bar for investigation rigor and customer communication.
Own queue health, SLAs, and escalations across L2 support, turning ticket trends into durable fixes.
Root-cause gnarly customer issues using logs, traces, and code, and partner with Engineering on deeper fixes.
Heidi is building an AI Care Partner for clinicians, helping them focus on patients by removing administrative chaos. With 2.8 million patient sessions weekly across 190+ countries and $340M raised, the company is scaling fast with a high-agency, mission-driven culture.
Provide remote technical support for Siemens MR and CT systems, troubleshooting via remote diagnostics.
Dispatch notifications to Customer Service Engineers and manage escalation processes.
Travel internationally to assist in on-site repairs as required.
Siemens Healthineers is a global medical technology leader with a portfolio spanning diagnostics, image-guided therapy, and innovative cancer care. Our team of 72,000 dedicated employees in over 70 countries is committed to improving patient outcomes.
Provide ongoing subject-matter expertise for a training program preparing people for maintenance-operator roles in automated warehouses.
Review course content and give feedback to ensure it reflects real-world maintenance practices.
Support learners by answering questions as they build confidence in the field.
Pathstream partners with enterprises to transform frontline workforces through training programs, helping employees and managers advance their careers. The company is a tight-knit, mission-driven team of about 60 employees focused on scaling their solution across the United States.
Provide expert technical support, installation, maintenance, and repair of Brainlab systems at hospitals and clinical sites.
Deliver remote and on-site troubleshooting, diagnostics, upgrades, and proactive service checks.
Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience.
Brainlab develops, manufactures, and markets software-driven medical technology that enables improved, more-efficient, less-invasive patient treatments. Founded in 1989, the company employs around 2,400 dedicated people across 25 locations worldwide.
Deploy and operate robotic systems in the field, supporting testing and data collection.
Supervise remote operations and assist during client presentations and demos.
Troubleshoot hardware and software issues and collaborate with cross-functional teams.
Field AI is transforming how robots interact with the real world by building risk-aware, dependable, and field-ready AI systems. We are dedicated to fostering a diverse and inclusive workplace and encouraging applicants from all backgrounds to apply.
Own full-cycle recruiting for engineering and technical roles including robotics, software, and field deployment engineers.
Proactively source and engage passive candidates across robotics, ML, and infrastructure using LinkedIn, GitHub, and research networks.
Build and administer hiring tools, track KPIs, and support HR operations as the company scales.
Destro AI builds the intelligence layer for robotics, coordinating robots, humans, and workflows in complex operations. They are a seed-stage startup backed by top investors, already deploying with large enterprises and scaling rapidly.
Serve as the national technical lead for Daikin Applied VRV/VRF systems, providing advanced product and system support.
Develop and deliver technical training in classroom, virtual, and field environments to build capability.
Manage technical support requests, document cases in Salesforce, and collaborate with teams to resolve complex issues.
Daikin Applied is a global HVAC technology leader and part of the world's largest HVAC company. Named a Forbes Best-In-State Employer 2025, it values diverse perspectives and innovation.
Perform advanced troubleshooting, repair, and maintenance of complex medical equipment at customer sites.
Lead and mentor less experienced field engineers while serving as an escalation point for customer issues.
Partner with customers and commercial teams to drive service quality and support business growth.
GE HealthCare is a global medical technology company partnering with customers to fulfill healthcare's potential through groundbreaking medical devices and care solutions. We offer a collaborative work environment with professional development and competitive compensation.
Install, support, troubleshoot, repair, and maintain all Intuitive products within designated areas
Provide technical support to end-users and conduct training sessions at Intuitive facilities and hospitals
Collaborate with teams to achieve company goals and complete administrative tasks within specified timeframes
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. With nearly 30 years of history, we are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Manage a team of Assigned Support Engineers providing enterprise relationship-based technical support.
Lead escalations across Engineering, Product, Sales, and Customer Success to resolve issues.
Partner with account teams to bring at-risk customers back to health and improve the ASE program.
GitLab provides the intelligent orchestration platform for DevSecOps, helping organizations ship software faster and more securely. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
Own end-to-end deployment of autonomous systems in customer environments for mission success.
Analyze field feedback and implement monitoring tools to improve reliability and performance.
Train customer teams and translate technical concepts into actionable workflows.
Field AI develops autonomous systems and Field Foundational Models for deploying robots in unstructured, real-world environments. The company is a close-knit team of experts from leading AI and robotics organizations, focused on bold, high-impact innovation.
Deliver onsite and remote support to diagnose and repair complex electro-mechanical scientific instruments.
Manage scheduling, administration, and personal inventory for successful field service operations.
Collaborate with sales and field applications teams to resolve complex customer situations.
Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. The company offers an international and diverse working environment with a culture of empowerment, innovation, and belonging.
Coordinate technical support operations and route support tickets across the Technical Assistance Center to ensure timely resolution.
Prioritize and schedule work for TAC engineers based on client impact, urgency, and SLA requirements.
Maintain closed-loop client communication, monitor escalations, and track service data in ConnectWise.
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.
Provide expert clinical and technical support to physicians and staff during robotic surgery procedures.
Assist new users in navigating the learning curve and achieving proficiency with Intuitive systems.
Collaborate with global teams to share best practices and drive product improvements.
We are a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci system transforming care for millions of patients. We are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Manage and develop a team of level 1 and 2 Service Desk technicians to provide excellent technical support.
Oversee daily operations, establish processes and standards, and generate metrics for stakeholders.
Build strategic partnerships and identify process improvements or automation opportunities.
Teach For America is an education nonprofit that recruits, develops, and supports leaders to expand opportunities for children in underserved schools. The organization has staff across the U.S. and prioritizes a collaborative, mission-driven culture with a focus on professional growth and teamwork.