Provide expert technical support, installation, maintenance, and repair of Brainlab systems at hospitals and clinical sites.
Deliver remote and on-site troubleshooting, diagnostics, upgrades, and proactive service checks.
Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience.
Brainlab develops, manufactures, and markets software-driven medical technology that enables improved, more-efficient, less-invasive patient treatments. Founded in 1989, the company employs around 2,400 dedicated people across 25 locations worldwide.
Own end-to-end deployment execution including site prep, installation, commissioning, and SAT handover.
Build operational runbooks, train operators, and manage service partners for deployed systems.
Travel internationally (Germany first) and domestically 50-70% to support production ramps.
Rhoda AI is building the next generation of generalist intelligent robots, owning the full robotics stack from hardware to foundation world models. They have raised over $450M and are investing in research, infrastructure, hardware, and manufacturing scale-up to make generalist robotics a reality.
Design and maintain robotics middleware using modern C++ on embedded Linux.
Own platform components from architecture to deployment and fleet operations.
Collaborate with autonomy, systems, and hardware teams on safety and reliability.
The company builds and evolves embedded software platforms for a fleet of autonomous delivery robots. It fosters a collaborative, cross-functional engineering culture focused on reliability, safety, and professional growth.
Provide technical phone support for customers and field personnel, troubleshooting complex robotic issues.
Document issues in CRM, review system logs, and author knowledge base articles.
Ensure FDA compliance, meet key metrics, and maintain flexible scheduling.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. With nearly 30 years of history, the company employs a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Own end-to-end systems for issue intake, triage, and escalation with severity frameworks and SLAs.
Build automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort.
Act as the primary technical interface between the Remote Operations Center and Engineering, translating issues into prioritized technical problems.
Diligent Robotics builds autonomous robots that work safely in real-world environments. The company values speed, reliability, and a bias toward action in a fast-paced, scaling environment.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Provide technical support from a remote home office, resolving issues across Linux, cloud, server, and IoT environments.
Take ownership of support cases through telephone, email, and web, managing from qualification to resolution.
Troubleshoot technical issues by analyzing logs, stack traces, and system configurations.
The company is a technology firm specializing in Linux and open source solutions. It operates with a globally distributed team and emphasizes collaboration and continuous learning.
Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.
Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.
Own the internal infrastructure and support queue, from Google Workspace administration to cloud provisioning and Kubernetes deployments.
Support customer project deployments by executing runbooks, troubleshooting issues, and contributing to hardening and compliance work.
Collaborate with a fully remote, distributed team using asynchronous communication, with opportunities to grow into environment builds and platform ownership.
OpenTeams helps enterprises and governments build AI they control, govern, and evolve themselves. The company is built by people with deep roots in open-source, with a culture of ownership, remote collaboration, and diversity.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.
Lead technical discovery and design integrations between robotics systems and our platform in enterprise distribution centers.
Build and commission control and motion logic for industrial palletizing and sortation cells, including safety and failure recovery.
Own the control interface layer using ROS 2, vendor SDKs, and industrial protocols to bridge vision AI output to machine action.
PackageX is building the Physical Logistics Execution Platform for enterprise teams operating across manufacturing, distribution, and retail environments. They leverage Vision AI and workflow automation to digitize and verify physical operations at the point of work.
Design and maintain firmware for wearable sensing devices, including sensor integration and real-time data acquisition.
Build reliable device-to-cloud communication and AWS infrastructure for large-scale multimodal data.
Develop APIs and data pipelines in Python, and remotely deploy, monitor, and debug the device fleet across real-world collection sites.
An early-stage Physical AI company building the data layer for real-world robot operations. They capture synchronized vision and touch data from human work using wearable sensors to create high-fidelity training datasets.
Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals.
Oversee enterprise IT infrastructure, networks, cloud services, and support IoT/edge deployments.
Ensure compliance with SOX, SOC 2, GDPR, and lead IT security controls.
Serve Robotics develops sidewalk robots for last-mile delivery, operating in multiple US cities. The company is a team of tech industry veterans focused on building the future of robotic deliveries with a collaborative and diverse culture.
Provide technical support experience for Wiz product, troubleshooting issues with debugging, networking, and system administration.
Collaborate across teams to own and solve customer technical issues, escalating when necessary.
Design and implement automation to scale support offering and participate in on-call rotation.
We are redefining security for the AI era, connecting code, cloud, and runtime into a single platform. As one of the fastest-growing startups, powered by Google, we are trusted by over 65% of the Fortune 100 and scan over 230 billion files daily, with a culture that values world-class talent and collaboration.
Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.
The company supports customers operating critical workloads across Linux, cloud, and open source environments. It is a fully distributed organization with a global team and a culture of continuous learning and collaboration.
Operate and improve Linux infrastructure and Kubernetes clusters across bare-metal, virtualized, and on-premise environments.
Design and maintain complex networking architectures and automation using Ansible, Bash, Python, and GitOps.
Lead incident response, define SLOs, and build observability platforms with Prometheus, Grafana, and ELK.
Jobgether is a platform that connects job seekers with opportunities through an AI-powered matching process. The company fosters a remote-first culture and emphasizes autonomy and ownership for engineers.
Own the customer's first 30 days, driving from sales handoff to successful production deployment of NodeZero.
Diagnose and resolve implementation failures across cloud, networking, and security with root-cause analysis.
Collaborate with CS, Engineering, Product, and Sales while mentoring junior onboarding engineers.
Horizon3 is a fast-growing, remote cybersecurity company whose NodeZero platform delivers production-safe autonomous pentests to organizations of all sizes. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.
Deploy, upgrade, and support applications, services, and operating systems.
Troubleshoot system performance and application health issues.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2000 employees and multiple Top Employer awards, they foster a culture of innovation and collaboration.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.