Serve as a frontline technical resource for clinicians, troubleshooting issues and monitoring systems to ensure reliable performance of radiology applications.
Collaborate with engineering and product teams to investigate software issues, document incidents, and contribute to knowledge bases and runbooks.
Work overnight shifts (Monday-Friday) with rotating weekend coverage, providing remote support to healthcare professionals across the United States.
The company provides critical radiology technology and clinical applications to support healthcare professionals. It is a remote-first, fast-paced startup environment with a strong emphasis on collaboration and innovation.
Provide timely technical assistance and monitor client environments for radiology professionals.
Troubleshoot application, software, network, and workflow issues using established procedures.
Collaborate with cross-functional teams to resolve incidents and improve support processes.
They are a healthcare technology company providing SaaS solutions to radiology professionals. They operate in a fast-paced, high-growth startup environment.
Provide technical phone support for customers and field personnel, troubleshooting complex robotic issues.
Document issues in CRM, review system logs, and author knowledge base articles.
Ensure FDA compliance, meet key metrics, and maintain flexible scheduling.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. With nearly 30 years of history, the company employs a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Serve as the first point of contact for technical support on smart cooler vending equipment, including mobile apps, payment readers, and connectivity issues.
Guide customers through structured troubleshooting, documentation, and escalation to Tier II when needed.
Maintain accurate records and communicate clearly with customers to resolve issues efficiently.
Smart Cooler Vending provides smart cooler vending equipment and connected solutions for operators. The company is a growing organization with a focus on customer success, technical support, and innovation in unattended retail.
Provide 24/7 support for clinical software during weekend and overnight shifts, monitoring client environments and resolving application issues.
Collaborate with clinicians, engineering, and product teams to troubleshoot software and network problems, ensuring reliable healthcare technology.
Document incidents, contribute to knowledge bases, and escalate issues to maintain high service levels and operational continuity.
This partner company provides clinical software support for healthcare professionals, focusing on radiology workflows. It operates as a startup-like environment with a fully remote team, emphasizing flexibility and proactive problem-solving.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.
Provide remote and on-site support and repair for customers across the Americas, acting as the subject matter expert for the product line.
Coach and mentor partner technicians, lead technical projects, and conduct training classes for technicians.
Manage pre-installation assessments, preventative maintenance, parts returns, and maintain close communication with service managers.
FUJIFILM North America Corporation is the largest graphic distributor in the US, delivering digital printing and office solutions. The company has over 70,000 employees globally and offers a collegial culture and flexible work environment.
Operate magnetic resonance imaging equipment to produce high-quality images for diagnosis and treatment.
Serve as the remote technical point of contact for onsite technologists, ensuring protocol compliance and image quality.
Perform MR procedures at a technical level with minimal supervision, adhering to safety and QA guidelines.
SimonMed Imaging is the fastest growing outpatient radiology practice in the nation, committed to excellence and improving patient care with best-in-class technology. They offer a collaborative environment with a dedicated team of board-certified subspecialty radiologists, focusing on innovation and professional growth.
Serve as the first point of contact for client inquiries, providing timely support via email, chat, and phone.
Investigate and resolve technical issues using internal documentation and tools, escalating when necessary.
Maintain strong client relationships through empathy, clear communication, and proactive problem-solving.
SmarterDx is a healthcare technology company that uses AI to improve clinical documentation and revenue cycle management. The company is a growing startup focused on ownership, collaboration, and proactive problem-solving.
Own the full lifecycle of technical support cases for Monitoring and Diagnostics equipment.
Investigate and resolve complex technical problems with cross-functional teams.
Maintain accurate case records and contribute to knowledge base documentation.
Jobgether uses AI-powered matching to connect candidates with hiring companies. The company's platform ensures objective and fair review of applications, helping top-fitting candidates get shortlisted directly.
Provide Level 1 and Level 2 technical support to PAR's customers, diagnosing and resolving hardware and software issues remotely.
Coordinate field service dispatch and support new system installations, staging, and commissioning.
Prioritize and manage support cases, determining when escalation or field service is required.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. They embrace a 'Better Together' ethos and focus on delivering unified customer experience solutions.
Proactively support customers via email, phone, and live chat to resolve technical issues and ensure optimal system performance.
Collaborate closely with Engineering and Product Management on product issues and releases.
Assist in translating, maintaining, and updating technical documentation for the product line.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions in 185+ countries using their services, they foster a remote-first culture and a diverse team across 35+ countries.
Provide responsive customer service and sales support to OEM customers, sales representatives, and management, including technical assistance and timely issue resolution.
Communicate customer requirements to internal teams and manage complex order details, quotations, and requests through various channels.
Generate reports on products, sales revenue, and customer complaints, and prepare shipping documentation for domestic and international shipments.
Our partner is a medical device company that provides innovative technologies to support healthcare professionals and patients worldwide. They offer a collaborative, mission-driven environment with opportunities to contribute to meaningful work.
Provide timely assistance to users of Lingraphica speech-generating devices and software.
Collaborate with Sales, Marketing, Project Management, and Engineering teams to resolve issues and deploy enhancements.
Manage a support caseload including inquiries via phone, email, chat, and scheduled appointments.
Lingraphica provides speech-generating devices to improve communication for people with aphasia and other impairments. They foster a fast-paced, goal-oriented culture focused on helping individuals on their communication journey.
Lead major incident resolution and act as Subject Matter Expert for product areas, mentoring junior engineers.
Provide advanced technical training to TAC, Upgrade, and Project Engineering teams.
Collaborate with development to resolve complex escalations and improve support tools.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The company is part of Fujifilm, a global organization with over 70,000 employees, guided by the purpose of 'giving our world more smiles.'
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Own and manage the support ticket queue, triaging and responding to inbound requests per SLAs.
Serve as front-line technical support for providers and clients, troubleshooting software and hardware issues.
Train new providers on the platform and maintain technical FAQ documentation.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Triage all Tier 2 clinical calls from the IS Service Center, addressing immediate customer needs to ensure quality clinical care.
Utilize knowledge of Epic and care workflows to identify and resolve application issues, providing just-in-time training as needed.
Document issues and troubleshooting steps in the ticketing system, escalating complex problems to appropriate support personnel.
Piedmont Healthcare is a healthcare system dedicated to providing quality clinical care. It is a large organization with a supportive culture that emphasizes employee wellness and professional growth.