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Key Responsibilities:
- Manage customer cases from initial request through resolution and closure.
- Diagnose technical issues and coordinate with product/engineering teams.
- Provide on-call support and lead customer case reviews.
Requirements:
- Engineering degree or Technologist Diploma with 5+ years Monitoring & Diagnostics experience.
- Strong analytical, troubleshooting, and time-management skills.
- Ability to work independently and communicate with diverse stakeholders.
Benefits:
- Annual salary range of $89,300–$139,300 USD plus discretionary bonus.
- Fully remote work with exposure to complex technical challenges.
- Opportunities for advanced product expertise and team knowledge sharing.
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