OEM Customer Service Sales Support

Accountabilities:

• Provide responsive customer service and sales support to OEM customers, sales representatives, and management, including technical assistance and timely issue resolution.
• Communicate customer requirements, specifications, and needs to sales, engineering, operations, and management teams over the phone, email, and fax.
• Manage complex order details, quotations, and customer requests, and coordinate with internal departments to ensure timely execution.

Requirements:

• High school diploma or equivalent and at least 6 years of related professional experience in customer service, marketing, sales support, or a comparable field.
• Previous experience in the medical device industry is preferred; strong computer skills with spreadsheets, word processing, and databases.
• Excellent interpersonal, communication, organizational, and time-management skills with attention to detail and ability to manage multiple requests under strict deadlines.

Benefits:

• Full-time remote work in the United States with medical, dental, and other insurance coverage beginning the first of the month after 30 days.
• Benefits include 401(k) retirement savings plan, paid vacation (approximately 3 weeks), paid sick time and holidays, life insurance, and access to a health savings account (HSA).
• Additional perks include low-cost onsite medical clinic access where applicable, onsite cafeteria and employee garden resources, and workplace wellness offerings like gardening classes.