Source Job

• Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
• Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
• Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.

The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.

• Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
• Calmly de-escalate issues and escalate interactions when necessary.
• Track all call-related information for auditing and reporting purposes.

TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking 300+ languages, they foster an inclusive and diverse culture.

• Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
• Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
• Achieve performance metrics including CSAT scores and error rates within 90 days.

Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.

• Respond to member calls and emails, providing clear information about benefits, costs, and coverage options.
• Investigate and resolve benefit-related issues by researching plan details and identifying solutions.
• Maintain accurate documentation of interactions and case outcomes using internal systems.

• Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
• Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
• Assist with onboarding, documentation, and administrative processes while protecting confidential information.

ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.

• Schedule and coordinate day-to-day activities of healthcare workers.
• Screen and hire caregivers, and communicate regularly with field staff.
• Answer phone calls, provide excellent customer service, and prepare staffing reports.

Cloverleaf Care is a rapidly expanding healthcare services company based in the US. They have a positive culture with ten years of remote work expertise, valuing employee input and respect.

• Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
• Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
• Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.

Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.

• Coordinate service activities for national accounts, managing work orders from request through completion.
• Handle quoting, order management, invoicing, and vendor relationships in a fast-paced environment.
• Maintain accurate records, communicate with customers and vendors, and ensure high customer satisfaction.

Jobgether uses AI-powered matching to connect candidates with hiring companies. They are a platform that processes applications and shares top fits with employers, operating in a tech-driven recruitment space.

• Handle incoming calls with professional phone etiquette, triaging issues and resolving concerns promptly.
• Identify and document member, pharmacy, and medical claims concerns, escalating to appropriate teams.
• Communicate effectively with internal and external customers to ensure first-call resolution and quality care.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, and health plans. We are an intelligence platform powering benefits plans for millions of Americans, focused on operational efficiency and service.

• Provide direct support to customers navigating healthcare reimbursement, claims, and insurance processes.
• Assist with verifying benefits, reviewing claims documentation, and maintaining compliant records.
• Collaborate with internal teams to resolve complex reimbursement issues and improve workflows.

This partner company provides customer reimbursement coordination services for healthcare. They operate remotely and offer a collaborative environment with opportunities for professional development.

• Handle incoming customer inquiries with professionalism and empathy, managing high-volume calls while adhering to client guidelines.
• Utilize AI-powered tools and internal systems to deliver fast, personalized service and resolve issues efficiently.
• Stay informed on loyalty program updates and escalate unresolved issues to ensure customer satisfaction and brand loyalty.

Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers. They have been named a Top Workplace in the USA and employ a collaborative, growth-focused team.

• Provide responsive and professional customer support via phone, email, and chat for patients and healthcare professionals.
• Resolve inquiries efficiently, follow established processes, and document interactions accurately.
• Manage service levels, exercise sound judgment, and adapt to evening and weekend shifts.

They are a pediatric healthcare company focused on improving access to convenient, high-quality care. They value reliability, optimism, adaptability, and continuous learning in a collaborative remote environment.

• Conduct sales calls to healthcare professionals to promote medical products and build relationships with key stakeholders.
• Analyze market trends and customer needs to develop effective sales strategies.
• Provide product demonstrations and negotiate contracts to close sales deals.

AngioSafe is a Bay Area medical device company focusing on improving healthcare delivery through state-of-the-art catheter development. The company is committed to producing high-quality innovative products to decrease risk and improve outcomes of arterial disease.

• Coordinate scheduling of healthcare workers and staff client shifts.
• Screen, hire, and support caregivers while providing HR support.
• Manage service delivery platform and prepare daily/weekly staffing reports.

Cloverleaf Care is a rapidly expanding US-based healthcare services company that coordinates care for clients. They have a supportive remote team environment with over 10 years of remote work experience and emphasize respect, appreciation, and employee involvement.

• Serve as a key point of contact for community members, managing inbound inquiries with empathy and professionalism.
• Resolve non-clinical needs accurately and efficiently, aiming for first-contact resolution.
• Collaborate with internal teams to troubleshoot complex issues and ensure appropriate member support.

This company provides support services for individuals navigating complex healthcare needs. It operates with a focus on empathy, professionalism, and high-quality service, though specific size and culture details are not provided.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Provide product and service information to customers and answer their coverage questions.
• Develop and maintain a knowledge base of evolving products and services.
• Review customer agreements to develop cost-effective plans.

We are a leading supplemental benefits company with over 65 years of experience. We are expanding our team and looking for ambitious individuals to join our remote workforce.

• Serve as a key point of contact for members seeking support with healthcare and wellness programs via phone, email, and live chat.
• Help participants understand their eligibility, benefits, and available resources while resolving inquiries and escalations.
• Support outbound outreach campaigns and accurately document member interactions across multiple systems.

This company connects individuals with healthcare and wellness programs and provides member support services. The team is collaborative and performance-oriented, with a focus on professional development and growth opportunities.

• Provide virtual support to clients via Zoom and phone appointments to understand their needs and offer timely assistance.
• Assist clients with applications, enrollments, policy updates, and related documentation.
• Develop communication, product knowledge, and leadership capabilities through structured training and mentorship.

This company provides virtual customer service support for clients to understand their benefits. It is a remote-first organization that offers comprehensive training and mentorship programs.

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions.
• Document customer interactions accurately in the CRM system and maintain detailed records of all transactions.

LesBaird Consulting LLC is a consulting firm that provides professional support services to help businesses improve efficiency and achieve sustainable growth. The company is a smaller or emerging firm that emphasizes clear communication, attention to detail, and a customer-focused mindset.