Customer Service Operations Coordinator - Kenya (Non-IT, Remote)

Job Summary:

• We are seeking a customer service professional with 3+ years of experience to support our growing healthcare operations.
• This remote role involves scheduling, customer service, and HR functions.
• You will work US day shift (6:30PM - 3:30AM EAT, M-F) from your home office in Kenya.

Key Responsibilities:

• Schedule and coordinate day-to-day activities of healthcare workers.
• Screen and hire caregivers, and maintain strong relationships with field staff.
• Answer phone calls, provide excellent customer service, and prepare staffing reports.

Requirements:

• 3+ years in a Customer Service Representative role.
• Exceptional written and spoken English, expert-level computer skills.
• Self-starter with outstanding time management and problem-solving abilities.

Perks and Benefits:

• Permanent work from home in a positive, friendly environment.
• Long-term career path in healthcare operations with training.
• Recognition and performance incentives from management.