Monitor critical accounts and provide quick problem resolution, including installation, maintenance, and removal of equipment.
Analyze equipment performance, implement modifications, and provide technical support to customers and other technicians.
Complete administrative tasks, manage preventative maintenance, and travel extensively across the United States.
FUJIFILM North America Corporation is a leading graphic distributor that delivers office and commercial print solutions, digital transformation, and packaging products. With over 70,000 employees globally, they offer a collegial culture and flexible work environment.
Provide front-line technical support for LGC's laboratory instrumentation and consumables, including installations, repairs, preventative maintenance, and training.
Collaborate with internal teams and customers to resolve technical issues, ensuring high customer satisfaction with up to 75% travel domestically and internationally.
Contribute to business growth by achieving service KPIs such as Fixed Right First Time, customer satisfaction, and turnaround time.
LGC is a leading global life science tools company providing mission-critical components for genomic analysis and quality assurance. With over 175 years of scientific heritage, the company values collaboration, integrity, and brilliance.
Perform preventative maintenance, routine repair, and calibration of water analysis instrumentation at customer sites.
Provide positive customer experience and serve as on-site contact for technical and service-related issues.
Travel daily to customer sites within a 2-hour radius, with overnight stays required.
Hach ensures water quality for people around the world through reliable, easy-to-use solutions. Part of Veralto, a $5B global leader with 17,000 associates, the company fosters a supportive team environment and offers meaningful work with growth opportunities.
Provide technical support, troubleshooting, repair, and maintenance of Intuitive surgical systems.
Perform installation, scheduled maintenance, and system upgrades at customer sites.
Collaborate with internal teams and deliver training to customers and staff.
Intuitive Surgical develops and manufactures robotic-assisted surgical systems for minimally invasive care. As a global leader, the company fosters a culture of innovation and excellence, with a strong focus on customer support and advancing patient outcomes.
Install, maintain, and repair Labman automation systems across the US, providing remote and onsite technical support.
Diagnose mechanical, electrical, and electromechanical faults, and perform preventive maintenance and system upgrades.
Build strong customer relationships and deliver training to ensure long-term system performance.
Labman designs and builds laboratory automation systems for scientific applications. They are a growing company that values shared effort, excellence, humility, sustainability, and fun, offering ongoing training.
Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.
Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.
Travel to customer locations to maintain and install dispensing equipment, including electrical, pneumatic, and plumbing components.
Assist customers in equipment use and maintenance, and work closely with sales to ensure satisfaction and resolve issues.
Maintain inventory of equipment and parts, and prepare weekly reports for management review of service activities.
Sika is a global innovation and sustainability leader in specialty chemicals for construction and industry, with over 100 years of experience. The company employs approximately 33,000 people worldwide and fosters a culture of entrepreneurship and safety.
Diagnose electrical and mechanical failures in real time using voltage, current, temperature, and relay-state data.
Guide field technicians through troubleshooting and root-cause identification via phone.
Document every technician interaction accurately to ensure clear case handoffs.
LVT provides AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Recognized as one of the fastest-growing companies in intelligent site technology, it is a top-tier growth company with strong leadership and product excellence.
Perform service work in assigned territory including maintenance, repair, installation, and software updates for Intuitive products.
Conduct fault analysis, diagnose technical issues, and ensure timely resolution according to service agreements.
Manage administrative tasks such as spare parts, service reports, and customer training, while building long-term customer relationships.
Intuitive Surgical is a global leader in robotic-assisted surgery, transforming minimally invasive care with da Vinci and Ion systems. With nearly 30 years of innovation, we are a collaborative team of engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Provide onsite technical support, troubleshooting, and training to clients using payment solutions.
Manage appointments, handle escalated issues, and coordinate with internal and external teams.
Build strong customer relationships and identify opportunities to recommend relevant services.
This position is listed on behalf of a partner company that manages applications and next steps. The partner seeks a Roadtech Technician for a client-facing technical support role combining field service and troubleshooting.
Oversee a team of Field Service Engineers responsible for installation, repair, and preventative maintenance of the Tablo Hemodialysis System.
Ensure SLA adherence and exceptional customer experience while managing escalations and minimizing downtime.
Travel extensively to support field teams, build customer relationships, and provide hands-on training and coaching.
Outset Medical develops the Tablo Hemodialysis System, a first-of-its-kind technology to reduce the cost and complexity of dialysis. They are a trailblazing medical device company with a culture centered on progress, high-performing teams, and transformative opportunities.
Perform installations, inspections, and preventive maintenance to ensure product success.
Investigate technical trends, manage escalated cases, and resolve product issues.
Drive skill development, lead new product introductions, and mentor regional teams.
Brainlab is a leader in digital surgery, radiotherapy, and integrated operating rooms. They employ over 2,000 people across 25 locations with a close-knit, collaborative culture.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex equipment and systems.
Engage with customers to understand their workflows and tailor service offerings including training and upgrades.
Enhance account profitability through efficient service execution and identifying revenue opportunities.
PerkinElmer is a scientific solutions provider with over 80 years of experience, innovating for a healthier world. They are a global team of over 5,000 employees dedicated to supporting commercial, government, academic, and healthcare customers.
Handle outbound and inbound phone and email support for photo finishing equipment.
Troubleshoot mechanical and software issues using tools like NetOps, VNC, and TeamViewer.
Guide customers through software navigation, part ordering, and device setup.
We provide nationwide technical support for photo finishing equipment in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting and exceptional customer service.
Provide responsive technical service at customer sites, troubleshooting and supporting product applications to drive satisfaction and retention.
Manage multiple customers across British Columbia, performing equipment repairs, chemical testing, and process improvement recommendations.
Document findings using CRM and analytics tools, collaborating internally to resolve issues and uphold safety and quality standards.
Our partner is a company seeking a Technical Service Representative to support industrial and fleet-wash customers across British Columbia. They emphasize safety, innovation, collaboration, and continuous improvement in a dynamic environment, though specific size is not stated.
Troubleshoot, repair, maintain, and install electronic security systems for customer sites.
Respond to routine, emergency, and after-hours service calls while maintaining strong customer relationships.
Collaborate with specialists and participate in cross-training to expand technical capabilities.
Our partner delivers reliable security solutions directly to customers. They offer a supportive, inclusive, and collaborative work environment with opportunities for technical development and cross-training.
Provide responsive customer service and sales support to OEM customers, sales representatives, and management, including technical assistance and timely issue resolution.
Communicate customer requirements to internal teams and manage complex order details, quotations, and requests through various channels.
Generate reports on products, sales revenue, and customer complaints, and prepare shipping documentation for domestic and international shipments.
Our partner is a medical device company that provides innovative technologies to support healthcare professionals and patients worldwide. They offer a collaborative, mission-driven environment with opportunities to contribute to meaningful work.