Technical Support Specialist

About Us:

• We provide nationwide technical support for photo finishing equipment in major retail locations.
• Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting and proactive monitoring.

Key Responsibilities:

• Handle outbound phone communication and email monitoring to provide break/fix support.
• Troubleshoot mechanical and software issues remotely using tools such as NetOps, VNC, TeamViewer, and FIDS.
• Proactively monitor website offerings and connectivity status for online operations.

Qualifications:

• Experience with remote troubleshooting tools and strong understanding of mechanical and software troubleshooting.
• Customer-focused with excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize proactive outreach.

What We Offer:

• Competitive salary and opportunity to work remotely.
• Collaborative and supportive work environment.
• Training and development opportunities.