Field Service Engineer (Field Remote - Hicksville, NY)

Job Responsibilities:

• Perform installations, maintenance, validations, and repairs while ensuring compliance with service standards.
• Engage with customers to understand their analytical workflows and tailor service offerings.
• Enhance account profitability through efficient service execution and identifying revenue opportunities.

Critical Skills:

• Outstanding interpersonal, written, and verbal communication skills.
• Technical critical thinking and attention to detail.
• Customer service focus with ability to listen and interpret client requests.

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment.
• Ability to travel up to 50% of the time, with company-provided car, laptop, and phone.
• Potential for lifting up to 25 pounds (occasionally up to 50 pounds) and performing physical tasks.