Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level.
Analyze complex situations and apply independent judgment when resolving problems.
Perform electronic, mechanical, pneumatic, and electrical repairs on analytical laboratory instruments.
10x Genomics accelerates understanding of biology by enabling scientists to advance research in cancer, immunology, and neuroscience. The company fosters an inclusive and dynamic environment where teams are empowered to pursue new ideas.
Provide front-line technical support for LGC's laboratory instrumentation and consumables, including installations, repairs, preventative maintenance, and training.
Collaborate with internal teams and customers to resolve technical issues, ensuring high customer satisfaction with up to 75% travel domestically and internationally.
Contribute to business growth by achieving service KPIs such as Fixed Right First Time, customer satisfaction, and turnaround time.
LGC is a leading global life science tools company providing mission-critical components for genomic analysis and quality assurance. With over 175 years of scientific heritage, the company values collaboration, integrity, and brilliance.
Perform all scheduled maintenance activities including inspections, preventive maintenance, software updates, and upgrades.
Troubleshoot, diagnose, and repair all Intuitive products within specified territory.
Coordinate system and hardware delivery and installation, and complete administrative duties.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. The company develops technologies like the da Vinci surgical system and Ion, and is united by a purpose to make surgery smarter, safer, and more human.
Provide technical support, troubleshooting, repair, and maintenance of Intuitive surgical systems.
Perform installation, scheduled maintenance, and system upgrades at customer sites.
Collaborate with internal teams and deliver training to customers and staff.
Intuitive Surgical develops and manufactures robotic-assisted surgical systems for minimally invasive care. As a global leader, the company fosters a culture of innovation and excellence, with a strong focus on customer support and advancing patient outcomes.
Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.
Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.
Perform preventative maintenance, routine repair, and calibration of water analysis instrumentation at customer sites.
Provide positive customer experience and serve as on-site contact for technical and service-related issues.
Travel daily to customer sites within a 2-hour radius, with overnight stays required.
Hach ensures water quality for people around the world through reliable, easy-to-use solutions. Part of Veralto, a $5B global leader with 17,000 associates, the company fosters a supportive team environment and offers meaningful work with growth opportunities.
Perform emergency repairs, installations, site integrations, and routine maintenance for internal and external customers.
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues.
Ensure world-class support outcomes including CSAT, issue resolution time, and first-time-fix metrics.
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We are a rapidly growing commercial company delivering cutting-edge automation solutions for industrial and warehouse applications.
Travel to customer locations to maintain and install dispensing equipment, including electrical, pneumatic, and plumbing components.
Assist customers in equipment use and maintenance, and work closely with sales to ensure satisfaction and resolve issues.
Maintain inventory of equipment and parts, and prepare weekly reports for management review of service activities.
Sika is a global innovation and sustainability leader in specialty chemicals for construction and industry, with over 100 years of experience. The company employs approximately 33,000 people worldwide and fosters a culture of entrepreneurship and safety.
Lead or support installation, startup, commissioning, and acceptance testing of highly customized electron beam systems.
Diagnose and resolve complex electrical, mechanical, vacuum, high-voltage, motion control, and electromechanical issues both remotely and on-site.
Serve as a technical escalation point for challenging customer issues and deliver technical training.
Pro-Beam USA is a leading specialist in electron beam technology, designing and building highly customized electron beam welding and advanced manufacturing systems for aerospace, defense, medical, and other industries. The company operates a U.S. headquarters in Lombard, Illinois, and collaborates closely with engineering teams in Germany, fostering a culture of technical excellence and continuous learning.
Provide world-class hands-on support for imaging equipment through accurate diagnosis, repair, and preventative maintenance.
Collaborate with fellow engineers and maintain clear documentation to ensure service continuity and quality.
Ensure compliance with safety regulations and OEM guidelines while traveling to customer sites.
Arch Solutions delivers uptime optimization service agreements for medical imaging and technology equipment. Their team of skilled engineers resolves over 75% of cases remotely, focusing on in-depth troubleshooting and preventive maintenance.
Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access, or in person at customer locations.
Ensure equipment enhances customer production by identifying issues and recommending shutdowns to prevent process excursions.
Prepare field service reports, assist with quotes, and provide mentorship to less experienced engineers.
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, enabling virtually every electronic device. The expert teams of physicists, engineers, and data scientists work with top technology providers and invest 15% of sales back into R&D.
Install, qualify, upgrade, repair, and maintain next-generation sequencing instruments on-site.
Identify root causes and resolve product issues in the field with professionalism.
Manage spare parts inventory and document service activities using CRM software.
Element Biosciences develops high-performing genomics products to study biology with flexibility and quality. They have built an efficient, product-driven organization where employees learn, grow, and thrive.
Install, commission, and maintain metrology systems at customer sites across France and select European countries.
Perform preventive maintenance, troubleshooting, and repairs to ensure optimal instrument performance.
Provide customer training and remote support, building long-term trust and satisfaction.
Bruker is a leading global provider of scientific instrumentation, enabling groundbreaking discoveries with over 11,000 employees across 90+ sites. The BNSM division specializes in nano surface and metrology instruments, fostering a collaborative and innovative culture.
Evaluate, troubleshoot, analyze, identify, and repair fitness equipment, wine coolers, massage chairs, and similar products.
Read and comprehend manufacturer manuals and instructions for equipment repair.
Provide exceptional customer service and maintain tech-savvy communication via mobile phone.
AIT Home Delivery provides final delivery, assembly, and repair services for high-end consumer goods. They are a contractor-based team dedicated to fast and reliable home services.