Field Service Engineer

Primary Function:

• Provide installation, support, troubleshooting, repair, and maintenance for all Intuitive products in an assigned territory.
• Ensure all service agreements and warranty obligations are fulfilled while exceeding customer expectations.

Roles and Responsibilities:

• Perform scheduled maintenance, system inspections, software updates, recalls, and upgrades.
• Coordinate system deliveries, installations, and complete administrative duties including spare parts inventory and field activity reports.

Qualifications:

• University or college degree in science or a technical engineering field, or equivalent work experience.
• Strong technical knowledge of Intuitive Surgical products, excellent customer service, and proven ability to troubleshoot complex electro-mechanical systems.

Additional Information:

• Ability to travel up to 50-70% depending on account distribution and region.
• Intuitive is an Equal Employment Opportunity Employer, considering qualified applicants with arrest and conviction records in accordance with fair chance laws.