Investigate root causes of operational issues, analyzing data and conducting qualitative research to drive measurable improvements.
Deliver projects from planning through execution, coordinating cross-functional teams and external partners.
Synthesize insights into actionable recommendations, authoring business cases and stakeholder briefing materials.
Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and more. With a long history of creating magical moments through hot coral cards and award-winning customer service, they are a growing fintech company focused on solving problems and changing lives.
Support strategic initiatives with research, analysis, planning, and execution across high-impact projects.
Analyze data and performance metrics to identify trends and inform decision-making.
Drive project execution by creating plans, defining success metrics, and improving processes.
Turing is a San Francisco-based AI company that partners with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and benchmarks, while also building agentic AI systems for Fortune 500 enterprises. It is the largest and longest-running data provider in software engineering and operates with a client-first, startup-speed culture.
Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Investigate complex operational issues, perform root cause analysis, and recommend corrective actions.
Create visual materials and communication assets for internal initiatives.
Coordinate multidisciplinary projects and support process improvement with stakeholders.
The company is an organization hiring through Jobgether for customer support and operational improvement roles. The culture is collaborative and fast-paced, with a focus on continuous improvement and teamwork.
Distill complex operational signals into high-impact narratives for stakeholders at all levels.
Analyze long-term business trends and the financial efficiency of SLA safeguarding.
Serve as authoritative voice during incidents, conducting forensic audits to eliminate hidden capacity drains.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, we are a remote-first team of over 1,000 people and have been profitable since 2022.
Oversee financial and administrative operations for print vendors, including onboarding, contracts, billing, and invoice reconciliation.
Manage printer capacity, inventory, and shipping carriers to ensure SLA compliance, rapid issue resolution, and cost efficiency.
Partner with CX, printers, and engineering teams to investigate order issues, drive root-cause analyses, and implement operational improvements.
The Knot Worldwide is a global company that champions celebration, connecting couples with local wedding professionals through its online Vendor Marketplace and offering planning tools, invitations, and registry services. It connects millions of users and hundreds of thousands of small businesses annually, with a culture that prioritizes employee well-being, development, and celebrating milestones.
Analyze workforce and business data to identify trends, patterns, and opportunities for customers.
Partner directly with customers to translate business needs into data-driven solutions and reports.
Automate manual processes and develop internal tools using Python, SQL, and other technologies.
Brightfield provides an AI-powered workforce analytics platform, TDX, that helps large companies manage their extended workforce using data from 139 countries. They are a fully remote team of data-driven innovators who value flexibility, ownership, and continuous learning.
Collaborate with internal stakeholders and external partners to clarify requirements, communicate findings, and align on quality expectations.
Conduct quality reviews of annotated sensor and map data, identify recurring data quality issues, and propose solutions.
Write data annotation policies, create training manuals, and test internal tools to improve throughput and accuracy.
Waabi is a leader in Physical AI, developing autonomous trucks and robotaxis. The company is growing quickly with offices in multiple North American cities and fosters a diverse, innovative, and collaborative culture.
Own incident management end to end for Loomi, leading live incidents as Incident Manager through restoration.
Design and implement a unified incident process across products, and own incident communications for customers and executives.
Establish Problem Management from scratch, including root cause analysis and a known error database.
Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.
Manage and resolve complex service requests and operational issues for Mid-Market customers in a high-volume, phone-centric environment.
Ensure workflow quality, proactive ticket management, and cross-channel communication while collaborating with internal teams.
Drive vendor accountability by enforcing SLAs, coordinating hauling partners, and securing same-day recoveries under pressure.
RoadRunner accelerates the road to Zero Waste by delivering tech-enabled waste and recycling services for businesses nationwide. Founded in 2014, it serves thousands of customer locations and fosters a people-first culture, recognized by workplace awards and strong employee reviews.
Serve as the primary liaison between Data Operations and business-facing teams for file-related and data issues.
Conduct impact analyses to determine scope and severity, partnering with technical team members to validate findings.
Maintain a dashboard for tracking open issues and provide proactive status updates to stakeholders.
AffirmedRx improves health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. Our team is committed to making pharmacy benefits easy to understand and accessible, with a culture that values trust, accountability, and innovation.
Coordinate and facilitate meetings, document minutes, and follow up on action items as assigned by the Operations Manager.
Support and report to the Operations Manager to prepare and revise reports and presentations related to the supported product.
Provide subject matter expertise in risk management, ensuring risks are documented and communicated effectively.
LTS is a technology services company providing contracted support to federal agencies. The company values innovation, growth, and collaboration, and offers comprehensive benefits for employees.
Review, triage, and route infrastructure capacity requests through a case management system.
Validate request details, resolve routine cases, and escalate complex issues to appropriate owners.
Maintain case records, budget trackers, and prepare weekly metrics on request volumes and escalations.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, helping organizations solve complex challenges across AI, cloud, data, product development, and emerging technology. The company has teams across the US and a culture built on high standards, ownership, and mutual support.
Monitor support volumes, backlog, SLAs, and CSAT to flag spikes early.
Analyze contact drivers and measure automation, self-service, and AI resolution rates.
Deliver weekly support performance packs and partner with teams to turn insights into operational changes.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. We are a fast-growing team proud of our accomplishments, focused on scaling and evolving with the gaming community.
Evaluate overall departmental performance by creating, gathering, and analyzing data metrics and implementing mitigation strategies.
Collaborate with internal and external stakeholders to formulate proactive strategies for change management and risk mitigation.
Hire and manage a team, conduct root-cause analysis, and ensure compliance with regulations and KPIs.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started in 2012 to create the kind of health insurance company we would want for ourselves.