Similar Jobs
See allPartner Operations Analyst
Super.com
Global
Excel
SQL
Data Analysis
CX Operations Manager
Grüns
Global
Customer Experience
QA
Knowledge Management
Customer Support Analyst
Undisclosed
India
Customer Support
Troubleshooting
AI Tools
Product Operations Analyst
Teikametrics
Global
SQL
JIRA
Excel
Product Support Specialist
Breakthrough
US
SQL
Troubleshooting
Communication
About the Role:
- You'll be the first dedicated Customer Support Data Analyst in our Operations team.
- You'll work with Databricks, Kustomer, QuickSight, and Mixpanel to explain why customers contact us and what self-service and automation resolve.
What You'll Do:
- Monitor daily support volumes, backlog, SLAs, and CSAT to flag spikes early.
- Analyze contact drivers and measure AI, bot, and self-service resolution, repeat contacts, and CSAT.
- Partner with Product, Payments, and Risk to quantify issue impact and track fixes.
What We Offer:
- Employee Stock Options program and performance, referral, and additional paid leave bonuses.
- Personal learning budget, paid volunteering, and flexible work location including office and remote.
- Exponential personal and professional growth with clear feedback and promotion processes.
Eneba
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. We are a fast-growing team proud of our accomplishments, focused on scaling and evolving with the gaming community.