Monitor partner performance against key metrics and investigate deviations to ensure SLA adherence.
Build and maintain scorecards and dashboards for real-time and historical visibility into partner health.
Support dispute, credit, and escalation workflows with data-driven analysis and cross-functional collaboration.
Super.com is a high-growth tech company that helps maximize lives for customers and employees. We care about our people, take career progression seriously, and offer a remote-first culture.
Own the systems behind customer support: knowledge base, training, QA, and data.
Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.
Monitor escalation queues and maintain data integrity of the platform by following up on internal requests.
Investigate platform issues through technical troubleshooting and ensure clear documentation until resolution.
Collaborate with Product Managers, Designers, and Engineers to communicate insights and improve product functionality.
Teikametrics is revolutionizing retail through its patented Artificial Retail Intelligence platform. The company provides a proprietary orchestration layer for marketplaces like Amazon, Walmart, and TikTok, and offers remote work flexibility with a focus on collaboration.
Own the ticket queue and resolve client issues with software, logins, billing, and message delivery.
Build self-serve support through the knowledge base and AI tools to automate answers.
Coordinate website builds, test new releases, and be Customer Success's direct product connection.
Breakthrough helps physical therapy practices grow by building their websites and providing software, including AI agents, that turns leads into booked patients. They are a growing startup serving about 200 practices, focused on busy clinic owners who need things to just work.
Combine customer feedback with conversational and operational data to create a richer view of the client experience.
Administer and optimize the Medallia CX platform, maintaining data integrity and supporting governance.
Enable emerging AI and automation capabilities to improve the speed, scale, and value of CX insight.
Experian is a global data and technology company powering opportunities for people and businesses across markets from financial services to healthcare and automotive. It has an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
Drive AI and automation strategy to scale support without proportional headcount growth.
Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.
This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.
Compile data-driven reports for senior stakeholders and build Looker dashboards.
Perform root-cause analysis and automate processes using SQL and Google Sheets.
Manage incidents and create dynamic burndown plans to predict service recovery.
Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investments, and pensions in the UK. With a focus on award-winning customer service and financial education, Monzo has grown significantly and fosters an inclusive, diverse culture.
Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.
Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Solicit, prepare, and process customer materials using glossary development tools.
Provide frontline technical support, triage requests, and guide customers on best practices.
Work with large datasets and support workflows, reporting, and sales data requests.
Wordly.ai is an AI-powered translation startup offering real-time interpretation in 50+ languages for events and meetings. The company is a fast-growing, remote-friendly team of industry veterans focused on performance, innovation, and customer success.
Support Sales and Account Executive teams with technical expertise, product mastery, and data analysis to build trust in our data.
Scope solutions that balance customer goals, budgets, and available data assets.
Troubleshoot data quality issues and refine GTM assets to accelerate deal cycles.
YipitData is a market research and analytics firm for the disruptive economy, using proprietary technology to turn billions of alternative data points into actionable insights. It operates globally and is recognized by Inc. as a Best Workplace for three consecutive years.
Support growth and marketing campaigns end to end by pulling, validating, and structuring data across the full conversion funnel.
Measure and evaluate campaign performance, including conversion rates, CAC, ROI, and retention, then translate results into actionable recommendations.
Build and maintain automated dashboards, run cohort analyses, and turn complex findings into clear narratives for operational teams and executives.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, the company fosters a remote-first, user-centric culture with a flat structure and opportunities for continuous learning.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Own analytics instrumentation and measurement for AI products including Voice AI, Conversation AI, AI Employee, and Ask AI.
Define success metrics and KPIs, and partner on experiments for non-deterministic AI features.
Influence product roadmaps with data-driven recommendations and mentor analysts as the team scales.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale their operations. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization valuing initiative, clarity, and execution.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.