Source Job

• Own and maintain Member Experience Analytics reporting, including dashboards tracking member satisfaction, engagement, and journey metrics.
• Build and maintain Ops Staff Models for forecasting and capacity planning for member service and claims teams.
• Field and deliver ad hoc analytics requests from cross-functional partners and translate business questions into analytical deliverables.

Fetch is a pet insurance company dedicated to helping pets live their healthiest and happiest lives. It is a high-growth Warburg Pincus portfolio company with over 350 pet-loving employees focused on pet health and wellness.

• Own and improve customer support platforms including Zendesk and Vitally.
• Build automations, integrations, and AI-enabled workflows to reduce manual work.
• Partner with cross-functional teams to scope, test, and maintain scalable solutions.

The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.

• Own a named book of Growth customers as their trusted advisor for adoption, value, and technical health.
• Understand data flows, usage, and reporting to spot gaps and triage issues across data, configuration, and integration.
• Partner with Account Management and deliver 1:many programmes, workshops, and customer events.

Bloomreach is building the world's premier agentic platform for personalization, helping businesses connect with customers through AI-driven search, marketing, and conversational shopping. The company powers personalization for more than 1,400 global brands and operates with a virtual-first culture focused on freedom, trust, and employee well-being.

• Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
• Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
• Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.

Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.

• Analyze large, complex datasets using SQL, Python or R, and statistical techniques to identify customer experience trends and pain points.
• Synthesize customer signals from surveys, digital analytics, behavioral data, and support interactions to generate actionable insights.
• Apply statistical modeling, predictive analytics, machine learning, and NLP to customer support conversations and tickets to drive business improvements.

itD is a new generation consulting and software development company that blends diversity, innovation, and integrity with real business results. It is a woman- and minority-led firm with a non-hierarchical structure, empowering employees to deliver excellent results.

• Turn every customer message into clear, owned, and due-dated work using an internal scoping process.
• Reproduce data and metric issues, gather evidence, and resolve directly or hand Engineering a clean, actionable ticket.
• Monitor account KPIs, product usage, and trends to identify low engagement, risks, and opportunities for proactive follow-up.

Kairon is the execution layer for healthcare, turning fragmented claims and clinical data into workflows for ACOs and health networks to capture shared savings. We are a seed-stage team of under 10, AI-native by construction, working with live customers managing real patient populations.

• Build and own customer analytics that directly drive Net Revenue Retention and customer success outcomes.
• Translate complex customer data into actionable insights and automated dashboards for account and customer success teams.
• Lead AI adoption for analytics and collaborate with IT to productionize analytic models.

DISHER is a recruiting firm partnering with an organization evolving from a logistics services company into a technology-enabled services company. The organization values technology, data, and AI to drive customer success and retention, with a collaborative, customer-centric culture.

• Own the systems behind customer support: knowledge base, training, QA, and data.
• Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
• Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.

Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.

• Serve as the primary Gainsight administrator, owning configuration, governance, and optimization of the platform.
• Partner with Customer Success leadership to design and automate customer lifecycle workflows.
• Build executive dashboards and deliver insights on customer health, adoption, and renewal forecasting.

Truffle Security is a cybersecurity company focused on making secrets easier to detect, verify, and remediate across modern software environments. Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, it is a growing company that values mentorship, equity, and psychological safety in a fully remote culture.

• Build full-funnel reporting connecting marketing activity in HubSpot to opportunities in Salesforce for executive visibility.
• Partner with marketing and sales to define attribution, lead scoring, and shared metrics.
• Use AI tools to analyze data, improve campaign ROI, and surface actionable insights.

Honeycomb is a service for observability, defining and raising expectations of what developer tools can do. We are a fully distributed company past the 200-person mark, named to Forbes' America's Best Startups, with a culture that is inclusive, opinionated, and responsible.

• Help run weekly RevOps KPI dashboards covering the go-to-market funnel, payments, product adoption, churn, and customer success.
• Make CRM data clean, complete, and automatic through field audits, consolidation, and automation.
• Prototype new reporting with AI tools and support acquisitions with data matching and reconciliation.

Skimmer modernizes the pool and spa service, construction, and repair industry with a software platform. With 7000+ customers and private equity backing, they are a fast-growing, collaborative company that values big thinkers with small egos.

• Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
• Drive AI and automation strategy to scale support without proportional headcount growth.
• Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.

This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.

• Build and maintain recurring reporting, dashboards, and data models that drive your business line.
• Apply statistical and predictive modeling, A/B testing, and AI-first execution to deliver actionable insights.
• Partner with business and data stakeholders to prioritize analytics and translate complex data into clear narratives.

Docplanner Group is a healthcare platform connecting 24 million patients with 280k doctors across 13 countries through brands like Doctoralia. With 3,000+ employees, it's an agile, hands-on culture focused on results, ownership, and learning.

• Serve as a hands-on ChurnZero administrator and support CX Operations initiatives.
• Build and maintain scalable workflows, playbooks, and automation to support customer experience functions.
• Partner with internal stakeholders to translate business requirements into system workflows and provide progress updates.

An AI-enabled performance and software platform providing customer success and experience solutions. The culture is remote and project-focused, with an emphasis on independent execution and cross-functional collaboration.

• Develop, maintain, and enhance analytics frameworks to monitor customer retention, market share, and revenue growth.
• Provide analytics and insights into customer forecasts and operational performance to support staffing and business prioritization.
• Leverage AI tools and modern analytics workflows to improve efficiency, insight generation, and decision support.

Providing innovative electrical distribution systems for complex power needs, IEM has been shaping the future for 75 years. The company fosters a collaborative culture of engineers, makers, and problem-solvers dedicated to world-class solutions.

• Develop and deliver reporting aligned to client KPIs with accuracy and clarity.
• Translate marketing performance data into insights and optimization recommendations.
• Support measurement frameworks and Tableau dashboard automation.

Avalere Health is a healthcare advisory and marketing company ensuring every patient is identified, treated, supported, and cared for. It has US and UK hubs and an inclusive, flexible culture with employee network groups.

• Design and execute consumer research studies, including surveys, focus groups, and interviews.
• Own and evolve the consumer segmentation framework to tailor messaging and strategy.
• Translate data into actionable insights for product, marketing, and sales teams.

RYZE is on a mission to revolutionize the way people connect with wellness through thoughtful research and superfoods. We are a fully remote, global company looking for passionate individuals to help grow our impact and community.

• Own the reporting infrastructure that powers decision-making across Credit Cards, Banking, and Marketplace verticals.
• Partner closely with Yield, Paid Media, and Account Management teams to uncover trends and challenge with actionable insights.
• Drive from dashboard standardization to proactive retrospective analyses, becoming a trusted analytical partner.

Launch Potato is a discovery and conversion company that reaches tens of millions of people monthly through brands like FinanceBuzz, All About Cookies, and OnlyInYourState. They are bootstrapped, profitable, and have a remote-first team across 18 countries.

• Act as the critical bridge between customers, the Care team, and the wider Sabre Payments organization to resolve escalated payment issues.
• Design and implement workflow automations using Google Workspace and Microsoft tools like Power Automate to improve operational efficiency.
• Develop reporting systems and maintain SOPs and training materials to monitor KPIs and support data-driven decisions.

Sabre is an AI-native travel technology leader backed by one of the world's largest travel data clouds. It empowers travel companies worldwide with intelligent, connected, and personalized retailing at an unparalleled scale.

• Monitor escalation queues and maintain data integrity of the platform by following up on internal requests.
• Investigate platform issues through technical troubleshooting and ensure clear documentation until resolution.
• Collaborate with Product Managers, Designers, and Engineers to communicate insights and improve product functionality.

Teikametrics is revolutionizing retail through its patented Artificial Retail Intelligence platform. The company provides a proprietary orchestration layer for marketplaces like Amazon, Walmart, and TikTok, and offers remote work flexibility with a focus on collaboration.