Sales Operations Analyst

What you will get to do:

• Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators.
• Produce weekly "at-risk account" reports and develop churn propensity models that flag accounts 30-60 days before potential churn.
• Generate monthly insight views and reports to identify expansion opportunities and automate renewal dashboards.

What success looks like:

• Achieve a 30% reduction in "red" health score accounts week-over-week.
• Reduce CSM time spent on manual data extraction by 50% from baseline.
• Deliver 100% on-time automated reports.

What will make you successful:

• More than 8 years of experience as a BI Analyst, Data Analyst, or Analytics Specialist with Power BI preferred.
• Proven track record of building dashboards that tell stories and drive action.
• Working knowledge of Python for analysis and familiarity with CRM data structures.