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US 4w PTO

  • Own and maintain Member Experience Analytics reporting, including dashboards tracking member satisfaction, engagement, and journey metrics.
  • Build and maintain Ops Staff Models for forecasting and capacity planning for member service and claims teams.
  • Field and deliver ad hoc analytics requests from cross-functional partners and translate business questions into analytical deliverables.

SQL Tableau Excel Statistics Data Visualization

20 jobs similar to Business Intelligence Analyst – Member Experience & Operations

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$70,000–$75,000/yr
US 4w PTO

  • Own and maintain shelter, breeder, and sales reporting, including dashboards and analyses tracking channel performance.
  • Build and maintain compensation models for shelter, breeder, and sales programs, and provide ongoing analytical support to these teams.
  • Support regulatory reporting, streamline semantic codebase, and deliver ad hoc analytics requests from cross-functional partners.

Fetch is a pet health insurance company dedicated to helping pets live healthier, happier lives. It is a high-growth Warburg Pincus portfolio company with a team of over 350 pet-loving employees.

$90,000–$120,000/yr
US Unlimited PTO

  • Own a portfolio of BI dashboards from requirements gathering through implementation, maintenance, and optimization.
  • Partner with business stakeholders to understand objectives and translate them into scalable analytical solutions.
  • Write and optimize complex SQL queries to extract, validate, and analyze large datasets.

Impiricus is the first AI-powered HCP Engagement Engine connecting life sciences companies to healthcare professionals. Named the #1 fastest growing company in North America by Deloitte in 2025, the company is guided by a council of 2000+ HCP advisors.

$75,265–$98,785/yr
US Unlimited PTO

  • Analyze data to support business teams in making data-driven decisions and present findings clearly.
  • Oversee creation and maintenance of dashboards, creating models to identify inefficiencies.
  • Collaborate across the organization to monitor initiative impact and support strategic projects.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving members. The company fosters a culture where people can be their most authentic selves, with a commitment to diversity and inclusion.

US

  • Develop and maintain operational, clinical, quality, compliance, and executive dashboards supporting the LTSS program.
  • Transform complex healthcare, operational, and financial data into actionable insights for program oversight and improvement.
  • Partner with cross-functional teams to monitor performance indicators, support compliance, and drive data-informed decisions.

The hiring partner is a healthcare organization supporting a large-scale Long-Term Services and Supports (LTSS) program. The role offers substantial autonomy and cross-functional collaboration in a fully remote environment.

$125,000–$142,000/yr
US 18w maternity 16w paternity

  • Partner with Medical Affairs to define KPIs and build dashboards for clinical outcomes.
  • Conduct exploratory analyses to identify trends and recommend improvements.
  • Collaborate with data science, product, and engineering teams to ensure data access and integrity.

Spring Health is a global mental health company using an AI-native platform to eliminate barriers to mental health care. They serve over 170 million people worldwide through employers and health plans, with a culture focused on innovation and using AI tools to enhance care.

$65,000–$85,000/yr
Global

  • Build and maintain dashboards, reports, and recurring business intelligence solutions
  • Analyze business and product data to identify trends, opportunities, and potential issues
  • Define and monitor KPIs and other key business metrics

CerebriOS is a B2B SaaS company that builds products to help businesses make better decisions and streamline operations. They offer a remote-first working environment and opportunities for professional development.

$75,000–$85,000/yr
US

  • Analyze workforce capacity, utilization, and demand trends to support data-driven planning.
  • Build and maintain dashboards and reports for workforce health and performance.
  • Partner with HR, Operations, and Finance to translate data into actionable insights.

Edmentum is a tech-enabled learning solutions company dedicated to helping educators and students succeed. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

$61,500–$136,100/yr
US

  • Create reports and analytics to support business needs and drive insights.
  • Work with cross-functional teams to address divisional issues and generate actionable tools.
  • Analyze complex business problems using internal and external data to provide insights to decision-makers.

HCSC is dedicated to expanding access to high-quality, cost-effective health care and equipping our members with tools to make the best health decisions. As an industry leader for over 80 years, we offer careers that encourage resourcefulness and strategic thought to make a difference in our communities.

$100,000–$120,000/yr
US 4w maternity 4w paternity

  • You will analyze core metrics and transform complex data into actionable insights for GTM leadership.
  • You will own executive-level dashboards and produce weekly and monthly reports for C-level and Board.
  • You will support forecasting, modeling, and annual planning processes to drive revenue predictability.

WorkWave provides field service management software solutions. The company has a remote-first global culture with employees in over 30 states and 7 countries, and has been recognized as a best place to work.

$105,000–$136,000/yr
US

  • Deliver recurring and ad hoc Commercial Analytics to measure client value and support reporting.
  • Partner with Client Success, Commercial, Finance, and Product to turn data into strategic insights.
  • Improve metric definitions, data quality, and automated workflows to build for scale.

Virta Health is a virtual care company helping people reverse metabolic disease through personalized nutrition and technology. It has raised over $350 million, partners with major health plans and employers, and maintains a remote-first, values-driven culture.

Colombia

  • Use quantitative analysis and SQL to turn complex data into actionable insights for strategic operations.
  • Build and maintain Tableau dashboards and reports to inform product, compliance, and delivery decisions.
  • Partner with technical program managers and leaders to define OKRs and drive data-informed outcomes.

Twilio is a cloud communications platform delivering innovative solutions to hundreds of thousands of businesses and millions of developers worldwide. It is a remote-first company with a strong culture of connection, inclusion, and diverse global teams.

$74,997–$92,021/yr
US 4w PTO 4w maternity 4w paternity

  • Develop reporting applications in QlikView, QlikSense, SQL Server, and other BI tools.
  • Collaborate with stakeholders to gather requirements and validate data solutions.
  • Ensure data integrity through ongoing validation and adapt quickly to changing needs.

Navitus is a pharmacy benefit manager (PBM) founded as an alternative to traditional models, focused on making medications more affordable. The company fosters a diverse and inclusive culture with a growth-oriented environment and emphasizes excellent service.

$100,000–$110,000/yr
US Unlimited PTO

  • Monitor and maintain time-sensitive automated workflows to ensure processing accuracy and service level targets are met.
  • Troubleshoot workflow issues, document defects, and coordinate resolution with internal and external stakeholders.
  • Analyze operational metrics, generate reports, and assist in data queries to support continuous improvement.

Ibility is a Service-Disabled Veteran-Owned and Woman-Owned Small Business helping government leaders achieve their mission through human-centered design. The small but mighty team is fun, passionate, bold, and creative.

US Unlimited PTO

  • Own insights generation and follow-up for a major business unit, as first point of contact for senior managers.
  • Analyze data to support business decisions and present findings clearly to non-technical teams.
  • Identify opportunities to create models and tools that surface healthcare inefficiencies.

Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it aims to create a health insurance experience that behaves like a doctor in the family.

US

  • Analyze and interpret data to develop reports, dashboards, and ad hoc analyses for business decisions.
  • Create and enhance Power BI reports and dashboards that turn complex data into actionable insights.
  • Partner with stakeholders to define reporting needs and deliver solutions that meet business objectives.

We are a life insurance company leveraging technology to put human connection at the heart of what we do, serving millions of AAA members. We were named a 2025 top workplace by USA Today and foster a culture where empathy and progress go hand in hand.

$87,700–$157,800/yr
US

  • Lead workforce capacity planning and staffing forecast initiatives, translating business goals into actionable solutions.
  • Develop staffing models using operational data and partner with business leaders to influence workforce decisions.
  • Support analytics performance by monitoring SLAs, customer satisfaction, and staffing trends across markets and lines of business.

Centene is a healthcare company that connects people to the care they need and provides access to high-quality healthcare, innovative programs, and health solutions. It is a large organization committed to improving lives, with a culture focused on meaningful work, collaboration, and offering flexible work arrangements.

$90,000–$100,000/yr
US

  • Handle a wide range of analytic needs across internal teams and external clients, from quick questions to ongoing engagements.
  • Work with healthcare data, including claims and clinical sources, to build reliable, well-documented datasets and analyses.
  • Support value-based care initiatives by analyzing quality measures, risk adjustment, and cost-of-care trends.

Guidehealth is a data-powered healthcare company leveraging AI and predictive analytics to make healthcare affordable and improve patient outcomes. It is a growing, physician-led organization with a collaborative, mission-driven culture that values agility and continuous learning.

US

  • Provide data and operational analysis to support service delivery for individuals with intellectual and developmental disabilities.
  • Collaborate with cross-functional teams to transform raw data into actionable reports and policy improvements.
  • Maintain audit-compliant databases and assist in data migration to a centralized warehouse.

$130,000–$145,000/yr
US 3w PTO

  • Translate complex business questions into structured analytical problems and communicate actionable conclusions to inform decision-making.
  • Conduct constellation capacity analyses across geographies and products, owning core business intelligence datasets and tools.
  • Partner with Product, Sales, and other go-to-market teams to evaluate prospective deals and commercial tradeoffs using quantitative analysis.

BlackSky is a real-time intelligence company that owns and operates a space-based intelligence platform providing satellite imagery and analytics to governments and businesses. Their global team works with cutting-edge technology and prides itself on being people-first, customer-focused and fun.

US

  • Provide senior-level analytical support across the services lifecycle, from presales to renewals and performance.
  • Develop scalable reporting and analytical models to improve revenue, profitability, and decision-making.
  • Partner with sales, finance, delivery, and leadership to drive data-driven insights and strategic initiatives.

ePlus is a technology company that provides solutions and services, believing technology is a people business. Our team is passionate and collaborative, with a culture that values work/life balance, innovation, and community involvement.