New Business Operations Coordinator

Job Purpose:

• This is an entry-level, high-potential role for a natural systems thinker energized by figuring out how complex processes connect.
• The Coordinator investigates escalated issues, digs past symptoms to find root causes, and partners with toll agencies and internal teams to fix both individual cases and underlying processes.

Essential Duties and Responsibilities:

• Investigate escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause.
• Approach problems systemically, mapping how provider data, agency processes, and internal workflows connect.
• Analyze case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk.

Experience and Competencies:

• No prior tolling or transportation experience required; we are hiring for mindset and potential.
• A natural systems thinker curious about how things connect and comfortable pulling on a thread until an issue makes sense.
• Comfortable with technology and data, willing to work in spreadsheets, CRM records, and reports to find answers.