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$135,000–$155,000/yr
US

  • Own the operating cadence, connecting long-term strategy with functional execution.
  • Drive performance-versus-plan and OKR processes, ensuring clear metrics and ownership.
  • Build data-driven analyses and systems to inform resourcing and continuous improvement.

Data Analysis Process Improvement Strategic Planning Looker

20 jobs similar to Operational Excellence Lead

Jobs ranked by similarity.

India

  • Support strategic initiatives with research, analysis, planning, and execution across high-impact projects.
  • Analyze data and performance metrics to identify trends and inform decision-making.
  • Drive project execution by creating plans, defining success metrics, and improving processes.

Turing is a San Francisco-based AI company that partners with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and benchmarks, while also building agentic AI systems for Fortune 500 enterprises. It is the largest and longest-running data provider in software engineering and operates with a client-first, startup-speed culture.

$204,500–$330,700/yr
US

  • Partner with the CEO and ELT to drive company-wide strategic initiatives from conception through execution.
  • Shape LaunchDarkly's operating rhythm, including OKRs, leadership planning, and annual planning cycles.
  • Lead executive communications, prepare board materials, and analyze data for strategic decisions.

LaunchDarkly provides a feature management platform that helps developers release software safely and efficiently. The company values humility, openness, collaboration, respect, and kindness, and is building a diverse and inclusive team.

US

  • Drive operational excellence and continuous improvement across client talent acquisition programs.
  • Lead cross-functional initiatives and mentor teams to optimize service delivery and performance.
  • Partner with business leaders to align strategy, capacity planning, and adoption of new processes.

Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner, designing and building talent acquisition solutions driven by technology. Recognized as an industry leader with numerous awards, Cielo fosters a culture of accountability, innovation, and high performance.

$90,000–$120,000/yr
US Unlimited PTO

  • Analyze operational data to uncover trends, inefficiencies, and improvement opportunities.
  • Lead complex operational projects from scoping through implementation, ensuring accountability.
  • Build dashboards and translate analytical findings into actionable recommendations for stakeholders.

They provide technology-enabled legal services and operate as a growing, remote-first organization. The company values curiosity, ownership, adaptability, and collaboration in a fast-paced environment.

North America

  • Lead cross-functional Data and Analytics strategic programs, coordinating executive steerco meetings and business cadences.
  • Drive go-to-market readiness, NPI governance, and Product Advisory Council activities for the Data & Analytics portfolio.
  • Apply AI to improve program efficiency, executive decision-making, communication, and risk management.

ServiceNow provides an AI platform that connects any AI, data, and workflow to help businesses reinvent and work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.

UK

  • Partner with the CEO and executive team to drive company-wide metrics, KPIs, and reporting frameworks.
  • Lead special projects from concept to execution across Product, Sales, Customer Success, and Professional Services.
  • Analyze operational and business data to identify opportunities and improve performance, efficiency, and scalability.

Zinier is a B2B PaaS company empowering deskless frontline workers through technology. It is a global, venture-backed team headquartered in Silicon Valley with a hybrid workforce and a hungry, humble, honest, and hustling culture.

$171,000–$248,000/yr
North America

  • Lead cross-functional initiatives to turn complex business priorities into clear plans and measurable results.
  • Support company planning, QBRs, and objective tracking to inform leadership decisions.
  • Use AI-assisted analysis and workflow automation to generate insights and scale programs.

1Password builds enterprise password management and cybersecurity solutions trusted by 180,000+ businesses. It has a human-centric, fast-paced culture that values experimentation, AI-driven efficiency, and delivering measurable results.

$120,000–$180,000/yr
North America

  • Run the leadership cadence: agendas, pre-reads, decision logs, and follow-through.
  • Maintain metrics, OKRs, tools, risk register, and compliance calendar.
  • Handle first-pass NDAs, contract repository, vendor onboarding, and strategic projects.

FutureFit AI is an AI-powered platform helping people get to better jobs faster by modernizing workforce development for individuals, employers, and government. It's a bootstrapped 30-50 person team across the US and Canada with a high-trust, high-impact culture.

US

  • Drive CEO-level strategic initiatives and OKRs across departments, ensuring progress from concept to execution.
  • Lead cross-functional projects like new service line launches and technology integrations until permanent ownership is established.
  • Act as a trusted partner to the CEO, aligning global leadership teams and removing operational bottlenecks across time zones.

This company is a fast-growing customer experience organization powered by technology, automation, and global talent. It operates fully remotely with distributed teams across the United States, Latin America, and the Philippines, fostering a culture of accountability, continuous learning, and mutual respect.

US

  • Own the internal communication strategy and platform for all company stakeholders.
  • Drive operational excellence by eliminating bottlenecks and improving processes.
  • Lead company-wide meetings, quarterly kickoffs, and leadership offsites.

Power Digital is an AI-native growth firm that helps leading and emerging brands grow through technology and talent. The company is people-first with a curious, ambitious, and accountable culture, supporting remote, hybrid, or in-office work.

US

  • Build and run the operating framework for Data & Analytics, coordinating delivery across teams.
  • Manage portfolio delivery, risks, dependencies, and executive reporting.
  • Drive operational discipline by establishing processes, metrics, and repeatable routines.

NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. It is recognized as one of America's fastest-growing companies, offering a fulfilling work environment and career advancement.

US

  • Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
  • Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
  • Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.

United States Spain

  • Lead regional learning operations across Americas and EMEA, driving governance, standardization, and continuous improvement.
  • Oversee end-to-end program deployment, learning technologies, analytics, compliance, and vendor/financial management.
  • Build and lead a team of learning specialists, fostering service excellence and strategic HR partnerships.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people daily. With 72,000 employees worldwide, we are a diverse, innovative team committed to safety, ethics, and quality.

US

  • Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
  • Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
  • Use data to spot trends, find root causes, and turn insights into clear action plans.

Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.

$90,000–$135,000/yr
US Unlimited PTO

  • Build the onboarding engine to take coaches from offer to first learner call and scale it to 3x today's volume.
  • Own the coach operating system: tools, access, policies, data, and metrics so coaches spend time coaching, not hunting for information.
  • Find root causes of broken or slow processes and ship durable fixes through automation, better tooling, and clear process.

Pathstream builds enterprise partnerships that help frontline workers develop strategic skills and advance their careers. We're a tight-knit, hardworking, mission-driven team of ~60 employees eager to scale our solution across the United States.

US

  • Champion commercial airline Operations Control Center processes and Collaborative Decision Making frameworks to modernize military Air Operations Center capabilities.
  • Partner with product managers, engineers, and UX designers to translate operational pain points into product roadmaps within agile/DevSecOps cycles.
  • Establish data-driven operational KPIs and oversee capacity planning to improve operational resilience and sortie execution.

Odyssey is a technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. The company emphasizes excellent contract execution, peak organizational performance, and a workplace built on employee care.

$105,000–$145,000/yr
US 22w maternity 12w paternity

  • Build and operationalize scalable performance frameworks, scorecards, and evaluation methodologies across BPO teams.
  • Analyze manual audits, speech analytics, and operational reporting to uncover trends and actionable insights.
  • Collaborate with operations, analytics, and Member Experience teams to align performance strategy and adopt AI-driven evaluation tools.

Chime is a financial technology company, not a bank, on a mission to make core banking services helpful, easy, and free for everyday Americans. It is a team of problem solvers, dreamers, and builders with an entrepreneurial culture focused on members and financial progress.

  • Own the operating rhythm for the Engineering leadership team, including meetings, planning cycles, and reviews.
  • Lead high-priority, cross-functional initiatives from problem definition to delivery.
  • Improve decision-making, reporting, and operational efficiency using AI and automation.

Unit4 is a cloud company on a mission to redefine Enterprise Resource Planning for mid-market, people-centric organizations. With over 40 years of heritage, it is an agile, fast-growing company that empowers its people with tools and autonomy.

$64,832–$85,000/yr
US Unlimited PTO

  • Evaluate overall departmental performance by creating, gathering, and analyzing data metrics and implementing mitigation strategies.
  • Collaborate with internal and external stakeholders to formulate proactive strategies for change management and risk mitigation.
  • Hire and manage a team, conduct root-cause analysis, and ensure compliance with regulations and KPIs.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started in 2012 to create the kind of health insurance company we would want for ourselves.

$128,560–$188,900/yr
US

  • Define and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
  • Drive cross-functional alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams.
  • Build quantitative models and synthesize complex data into executive presentations to accelerate decisions.

Twilio is a cloud communications platform that powers personalized customer experiences for hundreds of thousands of businesses and millions of developers. As a remote-first company, Twilio fosters a strong culture of connection, global inclusion, and innovation.