Chief of Staff US Operations

Strategic Execution and Operations:

• Own and track CEO-level priorities, strategic initiatives, and OKRs across departments.
• Lead high-priority, cross-functional projects such as new service line launches and technology integrations.
• Establish an effective operating rhythm for executive meetings, board preparation, and company-wide communications.

Executive Partnership and Leadership Alignment:

• Act as a trusted strategic partner to the CEO, synthesizing complex operational information.
• Facilitate communication and collaboration across global leadership teams in the US, Latin America, and the Philippines.
• Track executive decisions, KPIs, and strategic commitments to ensure accountability and follow-through.

Culture and Organizational Development:

• Lead initiatives that strengthen a remote-first culture centered on accountability and continuous learning.
• Support organizational change and scaling initiatives by promoting clarity and alignment across teams.
• Strengthen connections between leadership and distributed employees to support a consistent culture.

Performance and Continuous Improvement:

• Analyze operational metrics including resolution rates, customer lifetime value, CSAT, and capacity planning.
• Use quantitative analysis to evaluate business scenarios and improve operational effectiveness.
• Identify opportunities to leverage automation and AI-enabled customer experience tools for scalable operations.