Source Job

Canada

  • Lead strategic operational builds across critical harm workflows from problem statement to implemented operating model.
  • Coordinate with cross-functional partners to resolve dependencies and keep critical work moving.
  • Drive high-priority escalations and cross-functional decisions to closure with clear ownership.

Program Management Cross-functional Leadership Data Analysis

20 jobs similar to Program Manager, Critical Harm Operations

Jobs ranked by similarity.

Canada US LATAM 5w PTO

  • Own complex cross-team programs like platform releases and client integrations.
  • Manage Tier 1 client engineering requests from intake to delivery, ensuring realistic commitments.
  • Design operating cadences and dependency maps to keep a fast-moving engineering team aligned.

Pencil builds an AI-powered SaaS platform for marketing, helping brands plan, produce, and deploy advertising. Founded in 2018, we are backed by Sequoia and part of The Brandtech Group, with a remote-first culture across Canada, US, LATAM, and the UK.

$171,000–$248,000/yr
North America

  • Lead cross-functional initiatives to turn complex business priorities into clear plans and measurable results.
  • Support company planning, QBRs, and objective tracking to inform leadership decisions.
  • Use AI-assisted analysis and workflow automation to generate insights and scale programs.

1Password builds enterprise password management and cybersecurity solutions trusted by 180,000+ businesses. It has a human-centric, fast-paced culture that values experimentation, AI-driven efficiency, and delivering measurable results.

$0–$80,010/yr
UK

  • Lead a complex portfolio of Safer Futures services, translating strategy into safe, high-quality, and financially sustainable delivery.
  • Hold end-to-end accountability for performance, quality, risk, and financial sustainability, using data and service user voice to drive improvements.
  • Build strategic partnerships and drive digital transformation to scale evidence-led support for victims, young people, and communities.

Catch22 is a social justice charity that helps build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. With the heart of a charity and the mindset of a business, it delivers public services and champions equality, diversity, and inclusion.

Canada

  • Lead operational strategy for emerging and non-programmatic channels, partnering with cross-functional teams to improve quality and go-to-market execution.
  • Design scalable operating models and AI-powered solutions to automate workflows, reduce manual effort, and drive measurable efficiency gains.
  • Establish knowledge-management frameworks, monitor KPIs, and mentor team members while influencing executive decisions.

A fast-moving, technology-driven organization that integrates AI and automation into daily operations. It fosters a collaborative, inclusive, and supportive culture, with a focus on remote work, personal development, and AI-enabled ways of working.

North America

  • Lead cross-functional Data and Analytics strategic programs, coordinating executive steerco meetings and business cadences.
  • Drive go-to-market readiness, NPI governance, and Product Advisory Council activities for the Data & Analytics portfolio.
  • Apply AI to improve program efficiency, executive decision-making, communication, and risk management.

ServiceNow provides an AI platform that connects any AI, data, and workflow to help businesses reinvent and work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.

$80,000–$92,000/yr
US 18w maternity 16w paternity

  • Lead program management across a portfolio of Alma projects, driving planning, timelines, and stakeholder alignment.
  • Flex across initiatives as priorities shift, bringing structure and clarity to ambiguous workstreams.
  • Drive progress against commitments, milestones, and service expectations while surfacing risks early.

Alma simplifies access to high-quality, affordable mental health care by helping therapists accept insurance and offer in-network care. With over 20,000 therapists in its network across all 50 states, Alma was named one of Inc's Best Workplaces in 2022 and 2023.

$133,000–$235,000/yr
US

  • Own end-to-end delivery of cross-functional programs, from scoping and planning through launch and follow-up.
  • Partner with Engineering, Product, Data, Operations, and external partners to turn goals into clear plans, milestones, and owners.
  • Spot risks and dependencies early, raise them plainly, and drive decisions instead of waiting on consensus.

Ethos is a life insurance technology company on a mission to protect families by democratizing access to life insurance. The team cares deeply, thinks clearly, and moves fast, with real ownership and very little red tape.

$228,500–$270,000/yr
US 5w PTO 14w maternity 14w paternity

  • Lead a new team designing and delivering high-impact convenings for the AI safety ecosystem.
  • Conduct research to identify where events can drive progress, using surveys and data analysis.
  • Manage relationships with key organizations and hold accountability for portfolio delivery.

Quorum is a new AI safety organization advancing research and public understanding of the societal implications of emerging technologies, with a focus on AI. An ambitious team scaling from a successful flagship event to a portfolio of high-impact convenings across multiple locations.

$93,440–$137,240/yr
Canada Unlimited PTO

  • Define and execute strategies that enable servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
  • Own a portfolio of cross-functional initiatives, driving delivery across timelines, dependencies, and measurable business outcomes.
  • Partner with Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure operational readiness.

Affirm provides honest financial products that give consumers a clear, predictable way to pay over time. It is a remote-first company with a culture of care, transparency, and flexibility, offering comprehensive benefits and equity.

$155,000–$205,000/yr
US

  • Lead strategic and operational initiatives for Google Cloud Security and Wiz integration, ensuring cross-functional alignment.
  • Own budget management, vendor procurement, and resource planning across engineering, finance, legal, and marketing.
  • Drive AI adoption, executive communications, and global event portfolios for the organization.

Wiz provides cloud and AI security by connecting code, cloud, and runtime. It is a fast-growing startup trusted by 65% of the Fortune 100, now powered by Google, with a culture of world-class talent.

North America Unlimited PTO

  • Manage OKR and epic portfolio across vulnerability, configuration, and attack surface programs.
  • Track dependencies, risks, and blockers across teams and drive resolution or escalate early.
  • Produce executive-ready status reporting and build repeatable planning standards.

ServiceNow is an AI platform that automates workflows and helps 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

North America

  • Work seamlessly with engineers, product managers, designers, and customers to deliver AI solutions addressing mission-critical challenges.
  • Collaborate directly with customers to co-innovate AI solutions and act as first point of contact or escalation.
  • Drive large-scale, cross-functional AI software development builds on condensed timelines while managing risks, dependencies, and releases.

ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.

US 18w maternity 16w paternity

  • Lead program management across Alma projects: planning, timelines, stakeholder alignment, and follow-through.
  • Flex across initiatives as priorities shift, bringing structure to ambiguous workstreams.
  • Drive clarity on priorities and risks, improving processes for visibility and execution.

Alma simplifies access to high-quality, affordable mental health care by making it easy for therapists to accept insurance and offer in-network care. With over 20,000 therapists in its network across all 50 states, Alma supports providers with tools to grow their practices sustainably.

US

  • Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
  • Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
  • Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.

North America Unlimited PTO

  • Serve as a strategic partner to the Design VP, driving team communications, operating cadences, and actionable plans for organizational effectiveness.
  • Drive executive-level planning and alignment by surfacing risks, shaping narratives, and enabling informed decisions across design leadership.
  • Lead cross-functional product development programs from strategy through delivery, advocating for Design and UX priorities and quality.

ServiceNow is an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter with a unified workflow platform. We are building an AI-native culture where technology and talent work together, with representation and diversity inspiring our teams.

$130,000–$150,000/yr
US Unlimited PTO

  • Lead end-to-end planning and execution of enterprise security programs.
  • Drive cross-functional coordination between engineering, product, legal, and vendors to implement security controls on schedule.
  • Establish program goals, dashboards, and status updates for executive audiences, and support incident response.

Backblaze is a leading object storage cloud provider on a mission to fuel the open cloud movement. Founded in 2007, the company generates over $100M in revenue with 500K+ customers and values diversity and work-life balance.

$165,600–$289,800/yr
North America Unlimited PTO

  • Lead NPI & GTM readiness for operations, refining processes for strategic product launches.
  • Influence cross-functional teams to align plans and manage risks to ensure successful launches.
  • Define and manage KPIs for operations success and drive process improvements.

ServiceNow is the AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.

India

  • Leads program strategy and delivery for AI training data projects, owning client relationships and governance.
  • Manages cross-functional teams, capacity, budgets, and quality outcomes with the Lead Quality Manager.
  • Drives process improvement, automation, and risk management to meet high-volume operational targets.

Welo Data is the multilingual data and evaluation partner for companies deploying GenAI systems globally. It has a global network of 500,000+ vetted experts across 300+ languages to ensure reliable AI model performance.

US

  • Drive strategic RevOps initiatives by turning priorities into structured program plans with clear owners and milestones.
  • Establish program governance and operating rhythms, including status meetings, decision logs, and standardized reporting.
  • Coordinate cross-functional alignment across Sales, CS, Marketing, and RevOps, and manage risks, issues, and dependencies.

LaunchDarkly is a feature management platform that helps developers release software faster and with greater control. The company values a humble, collaborative, and respectful team culture and is committed to diversity and inclusion.

$100,000–$130,000/yr
US

  • Run day-to-day PMO operations across multiple customer programs, including weekly reporting, standing meetings, and action follow-through.
  • Lead program audits across artifacts, compliance, governance, and information security, tracing issues to root causes and building repeatable improvements.
  • Build real-time visibility with Zoho, Notion, Slack, Jira, and Google Drive, and represent the PMO with customers and stakeholders.

Qualified Health builds safe Generative AI infrastructure for healthcare, including governance, agent creation, and algorithm monitoring. It is a fast-growing, mission-driven startup backed by premier investors with an inclusive, collaborative culture.