Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
Lead executive-level vendor governance and define operational strategies across the vendor network.
Use data to drive decisions, lead cross-functional initiatives, and champion continuous improvement.
Affirm is a financial technology company offering transparent pay-over-time solutions at the point of sale with no hidden fees. We are a remote-first company focused on operational excellence, care, and flexibility, with benefits like fully subsidized health coverage and monthly stipends.
Own end-to-end compliance advisory for the Affirm Card program across marketing, onboarding, disputes, and servicing.
Apply sound judgment under EFTA, TILA/CARD Act, and UDAAP to navigate novel regulatory questions.
Lead root-cause analysis and remediation for Card compliance issues through sustainable closure.
Affirm provides a clear, predictable way for people to pay over time, with no hidden fees or surprises. It is a remote-first company offering comprehensive benefits and a culture of care, transparency, and flexibility.
Lead program management across Alma projects: planning, timelines, stakeholder alignment, and follow-through.
Flex across initiatives as priorities shift, bringing structure to ambiguous workstreams.
Drive clarity on priorities and risks, improving processes for visibility and execution.
Alma simplifies access to high-quality, affordable mental health care by making it easy for therapists to accept insurance and offer in-network care. With over 20,000 therapists in its network across all 50 states, Alma supports providers with tools to grow their practices sustainably.
Lead program management across a portfolio of Alma projects, driving planning, timelines, and stakeholder alignment.
Flex across initiatives as priorities shift, bringing structure and clarity to ambiguous workstreams.
Drive progress against commitments, milestones, and service expectations while surfacing risks early.
Alma simplifies access to high-quality, affordable mental health care by helping therapists accept insurance and offer in-network care. With over 20,000 therapists in its network across all 50 states, Alma was named one of Inc's Best Workplaces in 2022 and 2023.
Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.
Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.
Lead strategic operational builds across critical harm workflows from problem statement to implemented operating model.
Coordinate with cross-functional partners to resolve dependencies and keep critical work moving.
Drive high-priority escalations and cross-functional decisions to closure with clear ownership.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. It pushes the boundaries of AI capabilities while prioritizing safety and human needs, fostering a culture that values diverse perspectives and equal opportunity.
Build and manage product operating rhythms, including planning cycles, product reviews, and recurring updates.
Own roadmap management, goal-setting, and performance tracking with measurable objectives.
Strengthen customer insights and develop product management capabilities through training and tooling.
The company is an engineering-led organization focused on developer tools and AI infrastructure. It is building a growing product organization and values practical systems, collaboration, and AI-driven workflows.
Lead strategic, cross-functional programs that strengthen customer engagement across Voice of Customer, content, and advocacy.
Structure complex priorities, improve planning and execution, and connect customer feedback to product and experience decisions.
Partner with CX, GTM, Product, Engineering, and RevOps to deliver shared outcomes and drive adoption, retention, and advocacy.
1Password provides enterprise password management and Unified Access Management to secure identities and devices. With over 180,000 businesses and $400M ARR, they are a Forbes Cloud 100 company with a collaborative, human-centric culture.
Own go-to-market operations for field teams, including segmenting customers and managing legal and pricing operations.
Manage Affirm's AI contract dashboard to help field teams understand legal and pricing eligibility.
Build tools, playbooks, and performance analyses to support product launches and flag risks early.
Affirm is a financial technology company that offers transparent, predictable pay-over-time solutions. It is a public company with a remote-first culture, emphasizing care, transparency, and flexibility.
Own end-to-end program management of marketing initiatives, translating strategy into executable workstreams with clear owners, timelines, and milestones.
Build scalable processes for intake, briefing frameworks, production timelines, and operating rhythms that reduce ambiguity and drive consistency.
Partner with creative, studio, and cross-functional teams to keep programs moving from roadmap to execution.
OnePay is a consumer fintech platform combining banking, high-yield savings, credit cards, lending, investing, and crypto. Backed by Walmart and Ribbit Capital, it's a fast-moving, mission-driven company with an inclusive, high-growth culture.
Develop and execute merchant acquisition and activation programs through Affirm's platform and ISV channels.
Own channel strategy and build integrated campaigns across owned, partner, lifecycle, events, and paid channels.
Analyze performance and recommend where to invest, optimize, test, or stop while managing multiple workstreams.
Affirm provides clear, predictable pay-over-time solutions with no hidden fees. It is a remote-first company that emphasizes care, transparency, and flexibility, with comprehensive benefits and equity.
Own the vision and roadmap for Affirm's consumer loyalty program, from conception to launch across multiple quarters.
Build engagement loops and program economics, including rewards, tiers, and measurement foundation.
Partner cross-functionally with Risk, Credit, Legal, Compliance, Finance, and Marketing to design compliant rewards.
Affirm provides a clear, predictable way to pay over time with no hidden fees or surprises. The company is remote-first and committed to transparency and flexibility, with a focus on building scalable financial products.
Perform ongoing compliance testing and reporting on adherence to compliance program and federal/state regulatory requirements.
Collaborate cross-functionally with departments like Compliance, Legal, Risk, and Product while completing reviews.
Coordinate the execution of the compliance risk assessment and control inventory, including collecting and documenting results.
Affirm provides transparent, flexible payment solutions, allowing consumers to pay over time with no hidden fees. The company is a remote-first organization with diverse teams across legal, compliance, product, and engineering that collaborate to build trust in its ecosystem.
Lead cross-functional governance programs with executive visibility, feeding C-suite and Audit Committee reviews.
Design and stand up the Carrier Operations & Governance operating model, cadences, runbooks, and enablement content.
Own the Run-the-Business engine, facilitating OKRs, operational forums, and data-driven reporting.
Twilio is a cloud communications company shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Own performance across fraud, disputes, identity, AML, money movement, and collections queues.
Build collections end-to-end, manage vendor transitions, and turn judgment into rules and automation.
Lead a lean team and serve as operational readiness for new lending products.
KOHO is a Canadian fintech on a mission to make financial services better for every Canadian, with no hidden fees and tools to help users spend smart, save more, and build wealth. It is a remote-first performance organization with a culture of trust, autonomy, and work-life integration, now entering a leaner, AI-integrated chapter.
Lead operational strategy for emerging and non-programmatic channels, partnering with cross-functional teams to improve quality and go-to-market execution.
Design scalable operating models and AI-powered solutions to automate workflows, reduce manual effort, and drive measurable efficiency gains.
Establish knowledge-management frameworks, monitor KPIs, and mentor team members while influencing executive decisions.
A fast-moving, technology-driven organization that integrates AI and automation into daily operations. It fosters a collaborative, inclusive, and supportive culture, with a focus on remote work, personal development, and AI-enabled ways of working.
Manage and scale ShipBob's most strategic merchant partnerships as the program lead.
Partner with fulfillment center teams to ensure SLAs, escalations, and process improvements are handled with speed and accountability.
Lead cross-functional initiatives and serve as a trusted advisor to executive stakeholders, driving growth and operational performance.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.
Lead Bank Charter Readiness and regulatory programs across Fraud, Disputes, and Risk UX, translating expectations into work plans.
Own goal tracking, reporting, and operational quality reviews for Fraud and Disputes, including OKRs and dashboards.
Use data and AI to drive continuous improvement and build durable programs from zero to one.
Mercury is a fintech company building a complete financial stack for startups. It values diversity and belonging and is an Equal Employment Opportunity employer.
Lead moderately complex, cross-functional initiatives from scoping to implementation with minimal direction.
Establish governance, cadences, and decision-making while coordinating revenue operations and business stakeholders.
Provide executive-ready updates on project plans, risks, dependencies, and decisions.
Horizon3 is a remote cybersecurity company whose NodeZero platform autonomously pentests networks to find and fix attack vectors before criminals exploit them. The fast-growing team of former special ops operators and engineers values respect, collaboration, ownership, and results.
Lead, develop, and support engineers across Marketing and Consumer Privacy pillars, fostering an environment for high performance and growth.
Partner with Product Managers and technical leads to translate business priorities into clear engineering plans and execute roadmaps.
Build strong partnerships across Engineering, Product, Marketing, Privacy, and Legal to ensure privacy-aware engineering and reliable systems.
Affirm is a financial technology company that offers consumers a clear and predictable way to pay over time. The company is a remote-first organization that prides itself on transparency, craft, and inclusive benefits.