Lead operational strategy across loan fulfillment, customer experience, and collections.
Improve verification efficiency, application-to-funding pull-through, and collections effectiveness.
Manage vendors, ensure compliance, and build a culture of operational excellence.
Happy Money is a consumer finance company that empowers people through simple, transparent loans funded by trusted financial institutions. It is a fully distributed US company with over $7 billion in loans originated to nearly 350,000 people.
Own the end-to-end product lifecycle for installment lending products, from strategy and PRDs to launch and ongoing optimization.
Create consistent collections and recoveries processes across credit products, including launching new lending products from 0 to 1.
Run experiments and measure impact on gross profit, partnering with cross-functional teams to ensure regulatory compliance and sound P&L.
KOHO is a Canadian fintech company on a mission to make financial services better for every Canadian, offering products with no hidden fees and transparent terms. They are a performance-driven organization that values work-life integration and remote-first collaboration, focusing on impact over bureaucracy.
Lead legal support for product development and regulatory strategy across KOHO Tech and KOHO Bank.
Provide practical regulatory advice to product, marketing, risk, and compliance teams to enable innovation.
Help establish a regulated bank and engage with regulators like OSFI, FCAC, and the Bank of Canada.
KOHO is a Canadian fintech on a mission to make financial services better for every Canadian with transparent, user-focused products. It is a lean, performance-driven, remote-first organization that values autonomy, trust, and work-life integration.
Own day-to-day business operations for FBO and HYSA deposit products, monitoring product health, risks, and operational KPIs.
Act as the primary operational point of contact for bank partners, processors, and cross-functional stakeholders, ensuring delivery and alignment.
Build and refine operational procedures across compliance, escheatment, customer support, and exception handling while solving complex operational problems.
Rocket Money is a fintech company whose mission is to meaningfully improve the financial prosperity of millions of people by helping them understand, optimize, and grow their money. The company fosters a mission-driven, collaborative culture and offers competitive benefits such as unlimited PTO, 401k matching, and learning opportunities.
Own go-to-market operations for field teams, including segmenting customers and managing legal and pricing operations.
Manage Affirm's AI contract dashboard to help field teams understand legal and pricing eligibility.
Build tools, playbooks, and performance analyses to support product launches and flag risks early.
Affirm is a financial technology company that offers transparent, predictable pay-over-time solutions. It is a public company with a remote-first culture, emphasizing care, transparency, and flexibility.
Oversee day-to-day BSA/AML SAM case investigations, ensuring compliance with BSA/AML regulations and OCC expectations.
Manage team performance, case queues, SLAs, and quality of SAR referrals, coaching analysts to success.
Partner with compliance, technology, and data teams to optimize monitoring rules and drive continuous improvement.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all through responsible, secure financial products. They are a team of problem solvers and innovators who celebrate differences and embrace a HUMBLE*HUNGRY*SMART culture.
Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.
Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.
Own fraud strategy and execution across application, transaction and account takeover fraud for Wealthsimple's card products.
Manage the card fraud loss budget as volumes grow, and guard against the fraud attacks that can blow a budget up.
Design, backtest, ship and tune detection rules, and set decision thresholds on ML risk scores.
Wealthsimple is Canada's leading financial innovator, offering a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. The company serves more than 4 million Canadians, holds over $155 billion in assets under administration, and is headquartered in Toronto with over 1,500 employees across North America.
Direct daily operations of the Shopper Risk Operations team, managing fraud prevention and performance.
Analyze trends and advise management on process and product improvements to reduce chargebacks.
Coach team members, maintain staffing levels, and ensure chargeback deadlines are met.
Sezzle is a fintech company that provides interest-free installment payment plans, aiming to empower consumers and increase merchant sales. It fosters a dynamic, innovative culture with a rapidly growing team of high-performing individuals.
Triage fraud and AML alerts quickly and accurately, prioritizing by member impact and potential loss.
Investigate complex multi-account cases and prepare SAR referrals with defensible documentation.
Partner across product, engineering, and operations to tune controls and improve alert quality.
Rocket Money helps millions of people save and grow their money through personalized, automated financial products. The company is a fast-moving fintech with a collaborative culture and a strong focus on financial prosperity for its expanding member base.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Own strategy, discovery, roadmaps and delivery across Core UX and Core Internal teams.
Shape regulated customer journeys across KYC, verification, affordability and safer gambling.
Support international expansion by building reusable capabilities that adapt to local requirements.
Midnite is a next-generation sports betting and gaming platform built for a new wave of players. Over 400,000 players have already made the move, and we’re a high-performance team operating at pace with high ownership and constant iteration.
Define and drive the fraud and identity product strategy and roadmap across the customer lifecycle.
Work directly with engineers on scoring logic, rules, and schemas to turn analysis into shipped decisions.
Act as incident commander for fraud incidents and partner with Legal, GRC, Ops, and Security.
Wrapbook is an AI platform for production finance, helping finance teams manage payroll, spend, and accounting for film and TV productions. With backing from top investors and a team of 350+, Wrapbook fosters a remote-first, document-forward culture of creative problem solvers.
Serve as the primary operations owner for an assigned product line, driving day-to-day execution and change delivery.
Partner with product, operations, and technology teams to implement new products and operational changes end-to-end.
Lead operational testing, validation, monitoring, and documentation to ensure readiness and continuous improvement.
Wave is a fintech company that provides financial services and tools to help small businesses thrive. It fosters a creative, remote-friendly environment where employees are encouraged to be bold, learn quickly, and share knowledge generously.
Define and own Engine's risk tolerance framework, including delinquency rate guardrails, fraud rate targets, and escalation thresholds.
Establish second-line governance and stand up the Risk Committee to keep leadership informed.
Partner with Product, Engineering, Sales, and Legal to embed risk standards into the product and enable growth.
Engine is the AI-native platform for intelligent travel, building the technology and supply behind modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine is recognized as a best workplace for innovators.
Own the company's weekly operating rhythm, including leadership meetings, KPI scorecards, and follow-through.
Drive conversion of a $3M+ backlog of sold-but-uninstalled professional services into revenue-recognized projects.
Direct support and delivery teams through managers, manage CRM and automation, and own SLA and SOC 2 compliance.
CFS Solutions is a profitable, growing fintech that delivers automation to simplify banking operations for more than 500 financial institutions. It is part of Banyan Software, which operates 120+ portfolio companies and values an inclusive workplace.
Own the Payments & Finance product domain, accountable for credit lines, financial exposure, risk, and complex payment flows across the Stays business.
Move fast with little red tape: test ideas quickly, define success, and decide with your team what to prioritize, build, and trade off.
Tackle hard financial infrastructure problems—ledgers, risk management, and partner-specific payment requirements—as transaction volumes scale toward €10B.
Nuitée builds API-first infrastructure for the global travel industry, enabling seamless connectivity between hotels, OTAs, fintechs, and super-apps. The company has grown into a global provider trusted by industry leaders, backed by Accel and investors from Booking.com, Stripe, and Shopify, with a startup culture that values speed and autonomy.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Own the end-to-end operational lifecycle of payment processing across HPS, PayMedix, and TempoPay, including settlements, reconciliation, and money movement.
Build scalable collections operations strategy and vendor management to drive operational excellence and reduce manual work.
Partner with Finance, Product, Engineering, Compliance, and external payment partners to improve payment infrastructure and operational controls.
Health Payment Systems (HPS/PayMedix) redefines healthcare payments by connecting provider networks, payments, and financing to remove financial barriers. The company is solving major challenges in healthcare money flow and fosters an inclusive, mission-driven culture.
Lead the development and integration of vulnerability, accessibility, inclusion, and bereavement (VAIB) strategies across Monzo's products and operations.
Transform regulatory requirements and customer insight into clear roadmaps, outcomes, and measurable improvements for customers.
Act as a senior subject matter expert, building VAIB capability by coaching colleagues and influencing stakeholders.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With over 10 years of growth in the UK, they value inclusivity, diversity, and flexible working, and are known for award-winning customer service.