Drive business growth by identifying opportunities, optimizing products, and translating business needs into actionable project plans.
Lead cross-functional initiatives from discovery through launch, partnering with Product, Engineering, Risk, Compliance, and Finance.
Design scalable operational processes, use data to measure performance, and collaborate with teams to align initiatives with business goals.
NinjaHoldings provides digital banking and lending products for everyday Americans through CreditNinja and NinjaCard, plus analytics via Edge. Headquartered in Chicago with a distributed global workforce, it's a lean, growing organization advancing consumer finance in the US.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Partner with operations and customer support teams to own complex analytics from framing questions to delivering recommendations.
Build trusted relationships and lead ad hoc analyses that surface non-obvious operational opportunities.
Create self-service analytics and mentor teammates while raising the bar for data-driven decisions.
Rocket Money empowers people to live their best financial lives by providing tools and services that save time and money. Its data analytics team is passionate about using data to drive business decisions and improve user experiences.
Own end-to-end go-to-market operations for field teams, managing legal and pricing eligibility for strategic initiatives.
Build and maintain tools and playbooks, including an AI contract dashboard, to enable field execution.
Analyze adoption and performance data to identify risks and turn cross-functional inputs into actionable processes.
Affirm provides a clear, predictable way for consumers to pay over time, with no hidden fees or surprises. It is a remote-first fintech company that values transparency, care, and flexibility in its culture.
Own go-to-market operations for field teams, including segmenting customers and managing legal and pricing operations.
Manage Affirm's AI contract dashboard to help field teams understand legal and pricing eligibility.
Build tools, playbooks, and performance analyses to support product launches and flag risks early.
Affirm is a financial technology company that offers transparent, predictable pay-over-time solutions. It is a public company with a remote-first culture, emphasizing care, transparency, and flexibility.
Execute and improve Deposit Operations functions through daily queue monitoring, exception resolution, reconciliation, and analysis.
Act as primary Tier II support contact, troubleshoot issues, and recommend systemic improvements.
Assess risk trends, support escalations with root-cause analysis, and drive process improvements.
Forbright is a nationwide full-service bank and commercial lender helping clients and communities build a brighter future. It is a dynamic, mission-driven team with a collaborative, inclusive culture and an exciting growth trajectory.
Lead operational strategy across loan fulfillment, customer experience, and collections.
Improve verification efficiency, application-to-funding pull-through, and collections effectiveness.
Manage vendors, ensure compliance, and build a culture of operational excellence.
Happy Money is a consumer finance company that empowers people through simple, transparent loans funded by trusted financial institutions. It is a fully distributed US company with over $7 billion in loans originated to nearly 350,000 people.
Review account activity and make informed decisions using AI-assisted analysis, balancing risk and customer needs.
Identify suspicious activity and fraud patterns while learning regulatory requirements and using AI tools.
Suggest process improvements, document findings, and collaborate cross-functionally to support scalable growth.
Tremendous is a global payout platform that enables businesses to send thousands of payments anywhere, for free. Trusted by 20,000 organizations, the company is profitable, fully remote, and maintains a high employee NPS.
Directly interface with clients to manage questions and feedback about our products and services.
Analyze and identify trends in client activity and inquiries.
Identify and develop operational efficiencies to scale the business and processes.
River builds the world’s most trusted financial institution for bitcoin, empowering people to take ownership of their financial lives. The company has raised over $50 million from leading investors and seeks candidates who think clearly and communicate effectively.
Own day-to-day business operations for FBO and HYSA deposit products, monitoring product health, risks, and operational KPIs.
Act as the primary operational point of contact for bank partners, processors, and cross-functional stakeholders, ensuring delivery and alignment.
Build and refine operational procedures across compliance, escheatment, customer support, and exception handling while solving complex operational problems.
Rocket Money is a fintech company whose mission is to meaningfully improve the financial prosperity of millions of people by helping them understand, optimize, and grow their money. The company fosters a mission-driven, collaborative culture and offers competitive benefits such as unlimited PTO, 401k matching, and learning opportunities.
Analyze servicing, collections, application funnels, and contact-center metrics.
Build and maintain automated reports and data models in Snowflake and dbt.
Apply AI tools to streamline analytics work and partner with teams.
Splash Financial is a fintech company helping people refinance student loans and other debt through its marketplace and automated loan processing. Remote-first and startup-minded, it values creativity, passion, and urgency.
Analyze operational data to spot trends and bottlenecks, building dashboards and models that guide business decisions.
Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience.
Lead cross-functional projects and strategic initiatives from planning through execution, partnering with teams across the company.
We run an app-based marketplace connecting healthcare professionals with workplaces, enabling financial stability and essential care across the U.S. Founded in 2016, we're a remote-first team of over 1,000, profitable since 2022, and leaders in Long-Term Care staffing.
Monitor business and sales performance in Databricks and deliver key insights and strategy enhancements.
Optimize daily sales lead flow and collaborate with partners to improve conversion rates.
Design and analyze A/B tests and translate performance data into clear, actionable recommendations.
BHG Financial is a financial services company providing lending solutions to professionals, small businesses, and institutions, with a focus on data-driven products and community bank partnerships. The company has an award-winning, growth-oriented culture and is Great Place to Work certified, emphasizing development, collaboration, and work-life balance.
Support the Consumer Compliance Department by developing and delivering reports, dashboards, and metric-level analysis to monitor compliance risk.
Analyze trends, identify patterns, and provide data-driven recommendations to improve compliance outcomes.
Collaborate with IT, business lines, and audit teams to ensure data integrity and governance for compliance programs.
Fulton Bank is a financial institution dedicated to changing lives for the better through community impact and customer service. The company champions a culture of continuous learning, work-life integration, and inclusion, with a digitally enabled work environment.
Compile data-driven reports for senior stakeholders and build Looker dashboards.
Perform root-cause analysis and automate processes using SQL and Google Sheets.
Manage incidents and create dynamic burndown plans to predict service recovery.
Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investments, and pensions in the UK. With a focus on award-winning customer service and financial education, Monzo has grown significantly and fosters an inclusive, diverse culture.
Shape and own the Group COO strategy, aligning goals across UK Operations, EU Operations, and Controls.
Lead financial planning, global operating model design, and strategic projects to scale Monzo's operations.
Drive tracking and governance, communicating progress to leadership and partners across the business.
Monzo is a digital bank that offers current accounts, savings, and financial services through its mobile app. It is a fast-growing fintech with a collaborative culture focused on delivering seamless customer support and profitable growth.