Lead workforce management across a multichannel customer support organization, including forecasting, capacity planning, scheduling, and real-time operations.
Develop scalable staffing models and collaborate with Support leadership, Finance, Recruiting, and Analytics to optimize workforce plans.
Strengthen workforce systems, automate processes, and provide actionable insights to improve efficiency and service quality.
This partner company is a remote-first technology organization providing customer support services. They operate a growing multichannel support team and emphasize operational efficiency and scalability.
Monitor global Technical Support and escalation queues to ensure clear ticket ownership and timely resolution.
Manage real-time staffing, schedules, and workload distribution across channels and regions to meet customer demand.
Develop forecasts, capacity plans, and operational reports to align resources with service-level expectations.
Turnitin is a recognized innovator in global education, providing learning integrity and assessment solutions to over 16,000 academic institutions, publishers, and corporations in more than 185 countries. With a remote-first culture and team members across over 35 countries, Turnitin fosters a diverse, collaborative environment unified by a shared desire to make a difference in education.
Oversee enterprise workforce management strategy, including demand forecasting, scheduling, and real-time performance management.
Lead multidisciplinary teams and establish scalable workforce planning frameworks using advanced analytics.
Drive cross-functional alignment with operations, sales, finance, HR, and technology to optimize staffing and service quality.
A partner company of Jobgether, this organization specializes in customer-facing and contact center operations, seeking a strategic leader for workforce management. It fosters a remote-first, inclusive culture with a focus on professional growth, innovation, and work-life flexibility.
Lead, coach, and develop a team of Staffing Liaisons to ensure caregivers are matched with client needs and service continuity across multiple states.
Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver utilization and reduce unfilled client hours.
Analyze workforce, recruiting, and service delivery data to identify trends, gaps, and improvement opportunities, and drive data-informed operational decisions.
The company is a multi-state healthcare and human services organization that matches caregivers with clients requiring care. It operates in a fast-paced, service-driven environment focused on operational efficiency, workforce optimization, and continuous improvement.
Analyze call and chat volumes to forecast staffing needs and optimize schedules.
Monitor agent productivity and schedule adherence to ensure service levels are met.
Develop reports and dashboards to provide insights for workforce planning and decision-making.
Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company facilitates the hiring process by reviewing applications and sharing shortlists with hiring companies.
Own centralized forecast, capacity planning, and workforce cost optimization across all lines of business.
Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, and productivity shifts.
Partner with Finance, Product, and Operations to align on staffing commitments and deliver executive memos.
We are an app-based marketplace connecting healthcare professionals with workplaces that need workers, enabling financial stability while providing essential care across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people, profitable since 2022, and a top Y-Combinator company.
Own the CCV workforce plan end to end, translating long-range growth targets into weekly and monthly hiring, onboarding, and readiness goals.
Build a scalable clinician onboarding model and leadership capacity to support rapid growth without sacrificing clinical quality.
Turn workforce data into decisions through dashboards, forecasts, and operating rhythms that manage performance and capacity.
Clover Health is reinventing health insurance by combining the power of data with human empathy to keep members healthier. They are a mission-driven, remote-first company with diverse expertise, focused on improving healthcare.