Manager Controlling & Planning
Remote regions
GlobalBenefits
6w PTO
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Role Overview:
- Manage workforce planning and operational performance for customer service projects.
- Ensure staffing aligns with demand and service objectives.
- Drive improvements in planning processes and automation.
Key Responsibilities:
- Plan workforce allocation based on forecasts and service-level targets.
- Develop shift schedules and coordinate with team leaders.
- Monitor KPIs like service levels and workforce utilization.
Requirements:
- Minimum two years in customer service workforce management or team leadership.
- Proficient in Excel or Google Sheets for analysis.
- Strong analytical, organizational, and problem-solving skills.
Benefits:
- 100% remote work and flexible hours.
- Generous annual leave with career growth opportunities.
- Exposure to AI, automation, and international projects.