Lead workforce management across a multichannel customer support organization, including forecasting, capacity planning, scheduling, and real-time operations.
Develop scalable staffing models and collaborate with Support leadership, Finance, Recruiting, and Analytics to optimize workforce plans.
Strengthen workforce systems, automate processes, and provide actionable insights to improve efficiency and service quality.
This partner company is a remote-first technology organization providing customer support services. They operate a growing multichannel support team and emphasize operational efficiency and scalability.
Oversee enterprise workforce management strategy, including demand forecasting, scheduling, and real-time performance management.
Lead multidisciplinary teams and establish scalable workforce planning frameworks using advanced analytics.
Drive cross-functional alignment with operations, sales, finance, HR, and technology to optimize staffing and service quality.
A partner company of Jobgether, this organization specializes in customer-facing and contact center operations, seeking a strategic leader for workforce management. It fosters a remote-first, inclusive culture with a focus on professional growth, innovation, and work-life flexibility.
Monitor global Technical Support and escalation queues to ensure clear ticket ownership and timely resolution.
Manage real-time staffing, schedules, and workload distribution across channels and regions to meet customer demand.
Develop forecasts, capacity plans, and operational reports to align resources with service-level expectations.
Turnitin is a recognized innovator in global education, providing learning integrity and assessment solutions to over 16,000 academic institutions, publishers, and corporations in more than 185 countries. With a remote-first culture and team members across over 35 countries, Turnitin fosters a diverse, collaborative environment unified by a shared desire to make a difference in education.
Lead workforce forecasting, capacity planning, and scheduling across a multichannel customer support organization.
Partner with Support leadership, Finance, and Recruiting to balance customer experience and operational efficiency.
Own workforce management tools and continuous improvement to ensure service-level commitments are met.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The team is in the low hundreds with top talent from companies like Shopify and DoorDash, and the culture is remote-first and global.
Analyze call and chat volumes to forecast staffing needs and optimize schedules.
Monitor agent productivity and schedule adherence to ensure service levels are met.
Develop reports and dashboards to provide insights for workforce planning and decision-making.
Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company facilitates the hiring process by reviewing applications and sharing shortlists with hiring companies.
Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.
Lead, coach, and develop a team of Staffing Liaisons to ensure caregivers are matched with client needs and service continuity across multiple states.
Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver utilization and reduce unfilled client hours.
Analyze workforce, recruiting, and service delivery data to identify trends, gaps, and improvement opportunities, and drive data-informed operational decisions.
The company is a multi-state healthcare and human services organization that matches caregivers with clients requiring care. It operates in a fast-paced, service-driven environment focused on operational efficiency, workforce optimization, and continuous improvement.
Coordinate field service requests from scheduling through completion, managing work orders and technician assignments.
Communicate with customers, technicians, and internal teams to ensure timely service delivery and resolve issues proactively.
Maintain accurate documentation and independently manage workloads in a fast-paced, 24/7 remote environment.
This company provides global technology services and manages field service operations for customers. It fosters an inclusive, supportive, and people-first culture with a diverse, collaborative remote team.
Lead customer service strategy and service standards across multiple business units and brands.
Drive technology modernization, including AI, to streamline workflows and enhance the customer experience.
Manage team leadership, performance measurement, and cross-functional collaboration to improve service quality.
The employer is a multi-brand organization seeking to unify its customer service operations. It values a fast-paced, entrepreneurial, and collaborative culture with a focus on innovation and employee contributions.
Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness of deliverables.
Schedule and plan work orders using company toolsets, reviewing information and prioritizing based on resource availability.
Maintain work order status from dispatch to close-out, documenting progress, communicating with technicians and customers, and escalating schedule deviations.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a People First, team-oriented culture focused on growth and collaboration.
Lead and optimize operational processes for a global Professional Services organization.
Manage systems administration, resource planning, capacity forecasting, reporting, and process improvement.
Partner with leadership and cross-functional teams to turn data into actionable business improvements.
This role supports a global Professional Services organization helping deliver customer projects efficiently. The culture is supportive, meritocratic, and collaborative, valuing innovation, open communication, trust, and teamwork.
Lead and transform customer-facing operations across North America, overseeing Onboarding, Customer Support, and Payments Operations.
Develop scalable operational strategies using data, automation, and AI to drive efficiency and customer satisfaction.
Manage and mentor team leads, collaborate cross-functionally, and champion continuous improvement in a fully remote environment.
This partner company is a growing international SaaS organization focused on delivering exceptional customer experiences. It fosters a remote-first, collaborative culture that values employee well-being, diversity, and continuous improvement.
Dedicated to delivering exceptional customer service experiences.
Strong communication and interpersonal skills with ability to lead and inspire teams.
Opportunity for professional growth and development in a flexible work-from-home role.
Global Elite Empire Consultants is a third-party recruiting firm specializing in client services. The culture emphasizes flexibility, work-life balance, and supportive mentorship for team members.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability.
Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements.
Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.
Provide client services and support for billing, accounts, schedules, and contracts.
Manage administrative operations including calendars, inboxes, user accounts, and technology support.
Track payments, renewals, and operational issues while maintaining accurate records and reporting.
The hiring partner is a company seeking an Operations & Client Services Coordinator for remote support. The culture values reliability, discretion, and independent problem-solving.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.