Lead workforce management across a multichannel customer support organization, including forecasting, capacity planning, scheduling, and real-time operations.
Develop scalable staffing models and collaborate with Support leadership, Finance, Recruiting, and Analytics to optimize workforce plans.
Strengthen workforce systems, automate processes, and provide actionable insights to improve efficiency and service quality.
Oversee enterprise workforce management strategy, including demand forecasting, scheduling, and real-time performance management.
Lead multidisciplinary teams and establish scalable workforce planning frameworks using advanced analytics.
Drive cross-functional alignment with operations, sales, finance, HR, and technology to optimize staffing and service quality.
A partner company of Jobgether, this organization specializes in customer-facing and contact center operations, seeking a strategic leader for workforce management. It fosters a remote-first, inclusive culture with a focus on professional growth, innovation, and work-life flexibility.
Lead workforce forecasting, capacity planning, and scheduling across a multichannel customer support organization.
Partner with Support leadership, Finance, and Recruiting to balance customer experience and operational efficiency.
Own workforce management tools and continuous improvement to ensure service-level commitments are met.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The team is in the low hundreds with top talent from companies like Shopify and DoorDash, and the culture is remote-first and global.
Monitor global Technical Support and escalation queues to ensure clear ticket ownership and timely resolution.
Manage real-time staffing, schedules, and workload distribution across channels and regions to meet customer demand.
Develop forecasts, capacity plans, and operational reports to align resources with service-level expectations.
Turnitin is a recognized innovator in global education, providing learning integrity and assessment solutions to over 16,000 academic institutions, publishers, and corporations in more than 185 countries. With a remote-first culture and team members across over 35 countries, Turnitin fosters a diverse, collaborative environment unified by a shared desire to make a difference in education.
Analyze call and chat volumes to forecast staffing needs and optimize schedules.
Monitor agent productivity and schedule adherence to ensure service levels are met.
Develop reports and dashboards to provide insights for workforce planning and decision-making.
Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company facilitates the hiring process by reviewing applications and sharing shortlists with hiring companies.
Own centralized forecast, capacity planning, and workforce cost optimization across all lines of business.
Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, and productivity shifts.
Partner with Finance, Product, and Operations to align on staffing commitments and deliver executive memos.
We are an app-based marketplace connecting healthcare professionals with workplaces that need workers, enabling financial stability while providing essential care across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people, profitable since 2022, and a top Y-Combinator company.
Lead the design and delivery of UKG TeleStaff workforce management solutions for public sector clients.
Execute implementations while ensuring quality standards and deadlines are met.
Collaborate with cross-functional teams and advise customers on system configurations and best practices.
A consulting firm that delivers tailored workforce management solutions to public sector organizations using UKG TeleStaff. They offer a remote contract environment with opportunities for mentorship and professional growth.
Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.
Lead, coach, and develop a team of Staffing Liaisons to ensure caregivers are matched with client needs and service continuity across multiple states.
Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver utilization and reduce unfilled client hours.
Analyze workforce, recruiting, and service delivery data to identify trends, gaps, and improvement opportunities, and drive data-informed operational decisions.
The company is a multi-state healthcare and human services organization that matches caregivers with clients requiring care. It operates in a fast-paced, service-driven environment focused on operational efficiency, workforce optimization, and continuous improvement.
Lead the design and delivery of complex UKG Pro Workforce Management solutions, ensuring alignment with client business objectives.
Facilitate client workshops and serve as a trusted advisor on workforce management best practices and technical strategies.
Oversee project teams, manage delivery risks, and mentor colleagues to drive successful implementations.
A technology consulting firm that shapes and delivers innovative workforce management solutions for clients across diverse industries. The culture emphasizes collaboration, results-driven delivery, and professional development.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Partner with enterprise sales to demonstrate workforce management solutions
Lead discovery, demos, and proof of concepts for large global customers
Translate technical capabilities into measurable business value
This company provides advanced workforce management software to help large enterprises solve operational challenges and improve business outcomes. It fosters a collaborative, entrepreneurial culture and supports professional growth with a focus on innovative technology.
Lead and optimize operational processes for a global Professional Services organization.
Manage systems administration, resource planning, capacity forecasting, reporting, and process improvement.
Partner with leadership and cross-functional teams to turn data into actionable business improvements.
This role supports a global Professional Services organization helping deliver customer projects efficiently. The culture is supportive, meritocratic, and collaborative, valuing innovation, open communication, trust, and teamwork.
Lead the global support organization and own the experience hoteliers have when they need us most.
Transform reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality.
Drive first contact resolution and resolution times while keeping the customer experience human.
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ members across 40+ countries, focused on innovation and AI-powered solutions for hoteliers.