Lead workforce management across a multichannel customer support organization, including forecasting, capacity planning, scheduling, and real-time operations.
Develop scalable staffing models and collaborate with Support leadership, Finance, Recruiting, and Analytics to optimize workforce plans.
Strengthen workforce systems, automate processes, and provide actionable insights to improve efficiency and service quality.
This partner company is a remote-first technology organization providing customer support services. They operate a growing multichannel support team and emphasize operational efficiency and scalability.
Lead workforce forecasting, capacity planning, and scheduling across a multichannel customer support organization.
Partner with Support leadership, Finance, and Recruiting to balance customer experience and operational efficiency.
Own workforce management tools and continuous improvement to ensure service-level commitments are met.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The team is in the low hundreds with top talent from companies like Shopify and DoorDash, and the culture is remote-first and global.
Oversee enterprise workforce management strategy, including demand forecasting, scheduling, and real-time performance management.
Lead multidisciplinary teams and establish scalable workforce planning frameworks using advanced analytics.
Drive cross-functional alignment with operations, sales, finance, HR, and technology to optimize staffing and service quality.
A partner company of Jobgether, this organization specializes in customer-facing and contact center operations, seeking a strategic leader for workforce management. It fosters a remote-first, inclusive culture with a focus on professional growth, innovation, and work-life flexibility.
Analyze call and chat volumes to forecast staffing needs and optimize schedules.
Monitor agent productivity and schedule adherence to ensure service levels are met.
Develop reports and dashboards to provide insights for workforce planning and decision-making.
Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company facilitates the hiring process by reviewing applications and sharing shortlists with hiring companies.
Lead, coach, and develop a team of Staffing Liaisons to ensure caregivers are matched with client needs and service continuity across multiple states.
Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver utilization and reduce unfilled client hours.
Analyze workforce, recruiting, and service delivery data to identify trends, gaps, and improvement opportunities, and drive data-informed operational decisions.
The company is a multi-state healthcare and human services organization that matches caregivers with clients requiring care. It operates in a fast-paced, service-driven environment focused on operational efficiency, workforce optimization, and continuous improvement.
Lead the Member Services team, managing licensed agents and owning the member experience across phone, email, and chat.
Use tools, data, and automation to scale operations, including Zendesk workflows and AI-assisted tools.
Plan capacity across internal staff, contractors, and agency partners while managing quality and compliance.
When provides an enterprise platform for guided health insurance decisions at qualifying life events, combining intelligent decision-support with licensed agents. We have supported over one million employees and managed over 204,000 qualifying events, maintaining a lean, hands-on team focused on quality and scale.
Coordinate and manage deposition scheduling requests, ensuring all logistical details are accurate and confirmed.
Handle complex, high-priority scheduling and rescheduling requests while keeping all parties informed.
Maintain detailed records and provide administrative support to Account Managers for a personalized client experience.
A fast-growing technology company specializing in court reporting and litigation support services. They foster a collaborative, technology-driven remote culture with a focus on exceptional client service.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.