Senior Associate, Workforce Management US Operations
Benefits
4w PTO
Similar Jobs
See allWorkforce Manager, Support
Partner Company
US
Workforce Management
Forecasting
Capacity Planning
Workforce Manager
Owner
Global
Workforce Management
Forecasting
Capacity Planning
Director, Workforce Planning
Jobgether
US
Workforce Management
Forecasting
Scheduling
Manager Controlling & Planning
Not Specified
Global
Workforce Management
Excel
Data Analysis
Workforce Services Analyst
Jobgether
US
Workforce Management
Forecasting
Data Analysis
**Job Overview:**
- This role ensures customer support teams have optimal staffing across channels.
- You will own workforce scheduling for a portfolio of teams.
- Work within a small, high-trust team.
**Key Responsibilities:**
- Build, publish, and maintain schedules for assigned teams.
- Plan for shrinkage and manage PTO.
- Collaborate with cross-functional teams.
**Requirements:**
- At least 3 years of WFM experience in contact centre.
- Experience with schedules for 100+ agents.
- Proficiency with Playvox or similar platforms.
**Benefits:**
- Hourly compensation CA$32.69-CA$40.87.
- Equity and comprehensive health benefits.
- 20 vacation days, wellness days, unlimited sick days.