Leads cross-collaboration on problem definition, acute error remediation, and root cause solution development
Utilizes data to drive business decisions and impact cross-functional strategy
Develops trusting relationships with internal and external stakeholders through effective communication and collaboration
Oscar is a health insurance company built around a full-stack technology platform, focused on serving its members. We started in 2012 to create a better health insurance experience, and we value authenticity, belonging, and support.
Monitor, track, and update websites and program Extraordinary Circumstances Exceptions (ECE).
Respond to provider questions via phone, email, and the Q&A tool, and assist with moderating educational teleconferences/webinars.
Identify trends and education needs based on provider, stakeholder, and QIN needs, and assist with development of education activities and content.
Health Services Advisory Group (HSAG) is transforming healthcare delivery in the United States. They are a growing team dedicated to improving healthcare quality for everyone.
Manage administrative and scheduling support for the CareMind Inpatient practice, including provider onboarding, training, and credentialing.
Develop staffing models, create 90-day schedules, and coordinate with payroll for accurate provider pay.
Track provider PTO, oversee FPPE/OPPE reviews, and ensure performance against outcome measures.
CareMind Health is a captive clinical services entity of Mindoula Health and a national provider of virtual psychiatry and behavioral health care. We are a patient-centered team focused on supporting mental health and delivering comprehensive solutions for hospitals and partners.
Evaluate overall departmental performance by creating, gathering, and analyzing data metrics and implementing mitigation strategies.
Collaborate with internal and external stakeholders to formulate proactive strategies for change management and risk mitigation.
Hire and manage a team, conduct root-cause analysis, and ensure compliance with regulations and KPIs.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started in 2012 to create the kind of health insurance company we would want for ourselves.
Conduct program and process evaluations through research and analysis of documentation, policies, and procedures to identify improvement opportunities.
Perform qualitative and quantitative data analyses to support leadership decision-making and benefit implementation evaluation.
Coordinate with multidisciplinary teams and present findings to clients, adapting communication for diverse audiences.
Aptive Resources partners with federal agencies to enhance performance, streamline operations, and improve service delivery. Founded in 2012, the company employs over 300 people nationwide and focuses on applying technology and human-centered services to optimize mission delivery for millions of government service users.
Transform complex data into accurate, actionable insights supporting business decisions and operational performance.
Design, develop, and maintain automated reports, interactive dashboards, and self-service reporting tools using SQL, Excel, and Power BI.
Collaborate with business teams to translate reporting requirements into effective technical solutions and improve data accessibility.
The hiring partner is a healthcare-focused organization that values data-driven decision making. It offers a fully remote, collaborative work environment with opportunities for professional development.
Analyze operational data to uncover trends, inefficiencies, and improvement opportunities.
Lead complex operational projects from scoping through implementation, ensuring accountability.
Build dashboards and translate analytical findings into actionable recommendations for stakeholders.
They provide technology-enabled legal services and operate as a growing, remote-first organization. The company values curiosity, ownership, adaptability, and collaboration in a fast-paced environment.
Plan, consult, and conduct analysis of clinical, operational, and program data needs to improve program design and participant experience.
Engage with clinical leadership and cross-functional partners to advance quality improvement initiatives like Target: BP and Target: Type 2 Diabetes.
Support Health IT-enabled program functions, including data submission, registry workflows, and reporting.
The American Heart Association is a nonprofit organization dedicated to fighting cardiovascular disease and stroke, with a mission to be a relentless force for a world of longer, healthier lives. Since 1924, it has helped cut cardiovascular disease deaths in half and fosters a culture focused on work-life harmonization, professional development, and employee well-being.
Collect and organize information for user manuals, training materials, installation guides, proposals, and reports.
Edit functional descriptions, system specifications, user manuals, and other customer deliverables and documents.
Maintain systems, programming, and operations documentation, procedures, and methods, including a current internal documentation library.
Horizon Industries Limited is an IT and management consulting firm based in the Washington, DC area, providing full-cycle consulting and management support to private and public sectors. Founded in 1996, the company prides itself on a diverse, employee- and family-centric culture.
Provide administrative and operational support to Claim Operations leadership and staff, including coordinating departmental activities and maintaining records.
Prepare presentations, spreadsheets, reports, and meeting materials while tracking metrics, deadlines, and deliverables.
Process invoices, support projects, and collaborate with cross-functional teams to ensure efficient claims processing.
HCSC is a health insurance company dedicated to expanding access to high-quality, cost-effective health care. With more than 80 years of industry leadership, it fosters a collaborative, purpose-driven culture that invests in employee development.
Support day-to-day ACO REACH & LEAD processes, including Zendesk communications and Monday.com solutions.
Generate actionable reports from Medicare data and build decks for performance meetings using Tableau and Snowflake.
Act as a thought partner and advisor for special projects and cross-functional CMMI initiatives.
Aledade PBC empowers independent primary care practices to thrive in value-based care via technology and contracts. Founded in 2014, it is the largest independent primary care network in the US, with a collaborative, inclusive, remote-first culture.
Investigate and diagnose complex Tier II/III clinical application and workflow issues.
Manage assigned application support cases from initial contact through resolution.
Analyze service tickets and performance data to recommend improvements.
Rackner provides healthcare technology solutions, focusing on clinical applications for federal healthcare environments. They are a company that values practical problem-solving, technical curiosity, and accountability, with a team-oriented culture.
Transform complex datasets into actionable insights to support strategic decisions and operational performance.
Develop and maintain dashboards, reports, and visualizations using Power BI, Tableau, and Excel.
Collaborate with internal teams and government stakeholders to deliver data-driven insights and monitor key performance indicators.
Jobgether is an AI-powered job matching platform that connects candidates with employers. It focuses on efficient, objective recruitment and supports a remote work culture.
Develop and maintain KPIs, SLAs, and SLOs while analyzing service data for trends and risks.
Coordinate Daily System Status reporting and provide actionable insights for stakeholders.
Support ServiceNow configuration and enhance performance measurement and analytics capabilities.
DecisionPoint Corporation is a professional services firm providing innovative solutions to government and commercial clients. With a focus on performance and service management, the company values its employees and fosters a collaborative culture.
Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.
Provide operational and systems support for DaVita Clinical Research by managing Clinical Trial Management System (CTMS) workflows, protocol builds, and study management.
Maintain high clinical data integrity through audits, validation checks, and generating operational reports for stakeholders.
Support clinical research teams, investigators, and site personnel with system configuration, user access, and routine issue resolution.
DaVita Clinical Research is a specialized arm of DaVita, a comprehensive kidney care provider focused on transforming care and improving quality of life for patients globally. The company serves more than 200,000 patients across 2,800+ dialysis centers in the U.S. and operates in 11 other countries, with a culture centered on community, belonging, and clinical innovation.
Champion commercial airline Operations Control Center processes and Collaborative Decision Making frameworks to modernize military Air Operations Center capabilities.
Partner with product managers, engineers, and UX designers to translate operational pain points into product roadmaps within agile/DevSecOps cycles.
Establish data-driven operational KPIs and oversee capacity planning to improve operational resilience and sortie execution.
Odyssey is a technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. The company emphasizes excellent contract execution, peak organizational performance, and a workplace built on employee care.
Analyze property, leasing, resident, and financial data to identify trends and performance gaps.
Develop dashboards, KPI reports, and presentations for leadership and operations teams.
Monitor marketing effectiveness, occupancy, renewals, and resident satisfaction to drive improvements.
KSHurst Services is a property management services company focused on multifamily residential communities. The company relies on data-driven insights and cross-functional collaboration to improve operations and resident satisfaction.
Develop and oversee quality programs to ensure HIPAA compliance and implement training based on audit trends.
Tune AWS Auto-QA prompts to flag quality and compliance risks while reducing AI hallucination.
Analyze interaction logs via SQL, manage HITL QA workflows, and lead process improvements using Lean/Six Sigma.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. It is trusted by Fortune 100 companies, major national payers and large providers to enable employees to live their healthiest lives.
Answer and track incoming calls while navigating multiple systems.
Document sensitive information accurately and escalate calls as needed.
Conduct research and prepare detailed reports to support client operations.
CertMais provides outsourced call center and customer support services, handling client operations with accuracy and confidentiality. The company fosters a remote-first culture with collaborative tools, emphasizing adaptability and service excellence.