Clinical Workflow Analyst — Federal Health IT

Responsibilities:

• Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths.
• Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed.
• Maintain clinical workflow documentation and competency mappings, ensuring alignment with application functionality, operational processes, and evolving user needs.

Qualifications:

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
• Direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
• Active U.S. Government Secret security clearance.

Benefits:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and company holidays.