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Role Summary:
- Provide world-class support for complex technical queries on cloud-based healthcare solutions.
- Remain calm troubleshooting system issues while understanding long-term care workflows.
Key Responsibilities:
- Resolve issues via log analysis, research, and problem recreation.
- Mentor team members and author knowledge base content.
- Document interactions and exceed service delivery KPIs.
Benefits & Perks:
- Retirement plan matching and flexible paid time off.
- Parental and caregiver leaves, adoption and wellness support.
- Continuous development and employee recognition programs.
PointClickCare
PointClickCare is a founder-led, privately held health tech company that provides cloud-based software to help long-term and post-acute care providers deliver exceptional care. With a platform serving over 30,000 provider organizations and recognized by Forbes as a top private cloud company, it offers flexibility, growth opportunities, and a culture focused on innovation and meaningful work.