Diagnose complex clinical workflow issues and coach clinicians on effective EHR workflows.
Validate clinical content for accuracy and coordinate with multidisciplinary teams to resolve issues.
Provide targeted clinical informatics assistance remotely and at designated federal healthcare facilities.
Rackner advances dependable healthcare technology in complex federal environments. It is a team focused on delivering practical technology solutions for important federal missions and values professionals who combine subject-matter expertise with collaborative problem-solving.
Lead clinician enablement sessions and build adoption collateral for federal accounts.
Support implementation at new sites and track metrics to drive clinical success.
Collaborate with internal teams and surface clinician feedback to improve the product.
Abridge is an AI-powered platform for medical conversations, improving clinical documentation and enabling clinicians to focus on patients. They are a growing team of MDs, AI scientists, and engineers with offices in San Francisco, New York, and Pittsburgh.
Lead clinical governance and review training materials to ensure accuracy.
Resolve workflow challenges and improve clinical technology adoption.
Support military healthcare teams and represent clinical leadership with government stakeholders.
Rackner provides technology and clinical informatics services to federal healthcare systems, including the Military Health System. The company values practical problem-solving, collaboration, and professional growth, and offers benefits like 401(k) matching, medical coverage, and career-development support.
Investigate and resolve clinical application and imaging workflow issues using knowledge of PACS, DICOM, HL7, and diagnostic tools.
Serve as primary operational contact for assigned customers, providing updates and maintaining case accountability.
Execute test cases for fixes, upgrades, or configuration changes and support implementations and post-change checks.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, Hyland fosters an employee-centric culture focused on career development, wellbeing, and community engagement.
Provide world-class customer support for complex technical queries and complaints on cloud-based healthcare solutions.
Facilitate resolution of complex technical issues through log analysis, research, and problem recreation while documenting thoroughly.
Mentor less experienced team members on troubleshooting SaaS products and customer support best practices.
PointClickCare is a founder-led, privately held health tech company that provides cloud-based software to help long-term and post-acute care providers deliver exceptional care. With a platform serving over 30,000 provider organizations and recognized by Forbes as a top private cloud company, it offers flexibility, growth opportunities, and a culture focused on innovation and meaningful work.
Support Epic inpatient applications and serve as primary contact for end users.
Configure and optimize clinical systems by analyzing workflows and translating needs into solutions.
Collaborate with stakeholders to design workflows, test, and ensure reliable EHR systems.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses technology to review applications and support recruitment processes, aiming to provide a fast and objective application experience.
Own clinical-data solutioning across the customer lifecycle, bridging Growth and Post-Sales.
Lead EHR discovery on enterprise deals, shaping feasible and secure integrations.
Build reusable patterns, playbooks, and training to scale Vitalize's technical capabilities.
Vitalize builds an AI operating system for health systems' labor and capacity management, saving millions and giving leaders back hours weekly. With $32M raised, it is trusted by leading health systems and fosters a culture of ownership, candor, and customer obsession.
Serve as a trusted subject matter expert on clinical procedures and workflows.
Partner with sales teams to demonstrate product capabilities and communicate value.
Gather customer insights and collaborate with cross-functional teams to improve sales effectiveness.
IMO Health is a healthcare technology company that provides clinical data solutions to improve patient care and operational efficiency. The company fosters a collaborative culture with a focus on innovation and customer success.
Track EHR Council actions and escalate risks, and facilitate meetings for VHA EHRM Tier 1 SME Teams to drive rapid decision-making.
Conduct project plan reviews with Oracle Health and provide status updates and process improvement recommendations to leadership.
Support strategic communications, change management, and develop training products for stakeholder engagement.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, the company has over 300 employees nationwide and focuses on human-centered services and technology optimization.
Configure and optimize Epic modules for referral coordination and ambulatory workflows.
Support end-to-end referral processes across Care Everywhere and EpicCare Link.
Collaborate with clinicians and technical teams to test, troubleshoot, and train end users.
This partner company works to improve patient care through efficient clinical information systems and streamlined digital workflows. It offers a collaborative, fully remote healthcare technology environment focused on professional growth and well-being.
Serve as subject matter expert for Epic applications, leading requirements sessions and configuration.
Provide third-tier support, troubleshooting, and root cause analysis for EMR issues.
Collaborate with vendors, trainers, and operations to implement upgrades and system changes.
Central Health is a public healthcare organization based in Austin, Texas, that provides medical services and manages health centers. It serves as Travis County's healthcare district, with a focus on community health and electronic medical record systems.
Provide application support to users via phone, email, chat, or ticketing system.
Manage support tickets from intake through resolution, troubleshooting routine problems.
Identify recurring issues and collaborate with technical teams to improve user guidance.
Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.