Serve as senior escalation point for complex multi-system issues in reporting, HL7, speech recognition, and PACS.
Own high-visibility incidents, coordinate with Engineering on call, and deliver post-incident reviews and RCAs.
Improve team efficiency via runbooks, Zendesk workflows, automation, and mentoring.
Rad AI is transforming healthcare with AI-driven solutions for radiology, founded by a radiologist to reduce burnout and improve patient care. The company has raised over $140M and is recognized as one of the fastest-growing healthcare AI companies.
Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance.
Collaborate with clinical and IT stakeholders, including radiologists and technologists, to diagnose system issues, streamline workflows, and implement solutions.
Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records.
Intelerad provides a scalable medical imaging platform that connects clinicians to a powerful imaging ecosystem. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations worldwide.
Provide world-class customer support for complex technical queries and complaints on cloud-based healthcare solutions.
Facilitate resolution of complex technical issues through log analysis, research, and problem recreation while documenting thoroughly.
Mentor less experienced team members on troubleshooting SaaS products and customer support best practices.
PointClickCare is a founder-led, privately held health tech company that provides cloud-based software to help long-term and post-acute care providers deliver exceptional care. With a platform serving over 30,000 provider organizations and recognized by Forbes as a top private cloud company, it offers flexibility, growth opportunities, and a culture focused on innovation and meaningful work.
Own and prioritize the Universal Gateway backlog, writing user stories for DICOM, DICOMweb, HL7 v2, and whole slide imaging.
Partner daily with engineering and design, making trade-off decisions on scope, sequencing, and priority.
Define non-functional requirements like failover SLA, RTO/RPO, multi-AZ availability, and throughput targets.
Intelerad provides medical imaging solutions that streamline information flow to help physicians get patients answers faster. With nearly 800 employees across four countries, the company empowers around 2,000 healthcare organizations worldwide.
Install and configure Terarecon products on customer networks remotely or onsite.
Perform data migration and ensure continuous oversight of cloud services.
Conduct technical training for customer IT staff and collaborate with third-party vendors.
Terarecon is a medical imaging software company that provides cloud-based solutions for healthcare organizations. The company values technical expertise and customer service, fostering a collaborative environment for its implementation team.
Administer and support PACS systems and related imaging technology to ensure reliable access to medical imaging information.
Monitor system functionality and address technical issues that affect imaging workflows and departmental operations.
Collaborate with healthcare and IT professionals to maintain dependable IT services and resolve technical challenges.
The company is a technology-focused healthcare organization where reliable imaging systems support diagnostic services and patient care. It fosters a collaborative environment for healthcare and IT professionals to maintain dependable technology.
Own administration of core operational systems (CRM, ticketing, workflow tools).
Build and maintain reporting and dashboards for operational performance.
Design workflow automations and bridge Product and Operations needs.
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster, better-value diagnostic imaging. They've raised over $200M in funding, reached profitability, and are growing 100% year on year.
Own the Universal Gateway product backlog, prioritizing DICOM, HL7, and imaging interoperability features.
Collaborate daily with engineering, SRE, and hosting teams to ensure reliable platform services.
Define non-functional requirements like failover SLA, disaster recovery, and multi-AZ high availability.
Intelerad offers medical imaging solutions that streamline workflows and accelerate diagnoses. With nearly 800 employees across four countries, it focuses on improving patient outcomes and has earned Best in KLAS recognition.
Lead end-to-end technical delivery of PACS build, integration, and migration projects as a subject matter expert in DICOM, HL7, and healthcare interoperability standards.
Design and troubleshoot integrations between PACS, RIS, EPR, VNA, and third-party systems, translating clinical workflows into technical solutions.
Coordinate the implementation team's day-to-day workload and mentor engineers while supporting pre-sales, tenders, and technical documentation.
Intelerad provides medical imaging solutions that streamline workflows and improve patient outcomes in healthcare. With nearly 800 employees across four countries, the company empowers around 2,000 healthcare organizations and has earned Best in KLAS recognition.
Lead major incident resolution efforts and own the most critical customer cases end-to-end.
Serve as a subject matter expert for medical imaging products, providing advanced guidance to peers and mentoring junior engineers.
Provide 24/7 on-call support for down-site situations and act as technical liaison to development.
Fujifilm Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, as well as non-destructive testing solutions. Fujifilm is globally headquartered in Tokyo with over 70,000 employees and is guided by the group purpose of 'giving our world more smiles,' offering a dynamic and flexible work environment.
Own end-to-end resolution of clinical escalations across the member imaging journey.
Refine clinically-informed workflows, training, and talk tracks to reduce friction and improve experiences.
Act as the embedded radiology subject matter expert for product development and root-cause fixes.
OneImaging is modernizing radiology with a concierge approach and a network of over 5,000 vetted imaging providers across 48 states, reducing costs by 60-80% while eliminating surprise bills. As an early-stage startup, it values scrappiness, low ego, and high ownership, where every team member helps build processes.
Provide first-level technical support for PACS Synapse workflows and applications.
Troubleshoot Windows OS, networking, SQL Server, and Oracle issues in a remote environment.
Work 9AM–6PM EST on a 6-month contract-to-perm basis.
My Company supports several nationally-known clients with staffing and recruitment services. It offers a variety of ongoing contract opportunities in a fast-paced, team-oriented environment.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
Serve as the primary day-to-day contact for clinic and health system customers after go-live, driving enrollment, adoption, and satisfaction.
Build repeatable onboarding processes, documentation, and a customer knowledge base to move from firefighting to proactive success.
Track account health, run satisfaction surveys, and route technical issues to Engineering and IT for permanent fixes.
RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. The company fosters an inclusive, collaborative culture and is committed to improving patient outcomes through cutting-edge healthcare technology.
Provides tier 1 phone support for clinical and technical questions from workforce members.
Manages incident lifecycle including logging, analyzing, resolving, and following up on application issues.
Performs advanced technical duties for enterprise system monitoring and computer operations.
Piedmont Healthcare is a healthcare system providing medical services to communities. The organization emphasizes a supportive culture focused on employee success, wellness, and comprehensive benefits.
Facilitate on-site training for the HCUS modality product portfolio, ensuring proper and efficient operation.
Support sales and field service by demonstrating equipment and participating in special projects.
Provide ongoing telephone support and feedback to customers, sales, and engineering teams to resolve application and image quality concerns.
We develop cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics, and also provide Non-Destructive Testing solutions for transportation, aerospace, and oil and gas. With over 70,000 employees globally and headquarters in Lexington, Massachusetts, we foster a dynamic, flexible environment that fuels creativity and collaboration.
Own customer adoption and go-live outcomes for Rad AI's radiology reporting products.
Serve as a radiology workflow consultant and product expert, driving training and configuration.
Partner with product, engineering, and sales teams to close-the-loop and scale best practices.
Rad AI develops AI-powered solutions that transform radiology workflows, reduce burnout, and improve patient outcomes. Backed by over $140M in funding and named to CNBC's Disruptor 50, the company is a fast-growing healthcare AI leader with a collaborative, mission-driven culture.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Own the customer journey post-implementation, building strong relationships and ensuring product adoption and stability.
Drive retention and growth by designing Success Plans and Save Plans that mitigate churn and protect ARR.
Serve as the customer's advocate, partnering with internal teams to manage escalations and influence the product roadmap.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. With nearly 4,000 employees, Hyland has an employee-centric culture that values diversity, inclusion, and community impact.
Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
Surface trends and insights from customer feedback to inform product decisions and write help center articles.
ArcHouse is on a mission to modernize and transform the way hospice, palliative, and care-at-home providers operate their business and care for patients. Founded in 2023, they are building a platform that enables true efficiency for healthcare providers, with a remote-first culture.