Administer and support PACS systems and related imaging technology to ensure reliable access to medical imaging information.
Monitor system functionality and address technical issues that affect imaging workflows and departmental operations.
Collaborate with healthcare and IT professionals to maintain dependable IT services and resolve technical challenges.
The company is a technology-focused healthcare organization where reliable imaging systems support diagnostic services and patient care. It fosters a collaborative environment for healthcare and IT professionals to maintain dependable technology.
Lead end-to-end technical delivery of PACS build, integration, and migration projects as a subject matter expert in DICOM, HL7, and healthcare interoperability standards.
Design and troubleshoot integrations between PACS, RIS, EPR, VNA, and third-party systems, translating clinical workflows into technical solutions.
Coordinate the implementation team's day-to-day workload and mentor engineers while supporting pre-sales, tenders, and technical documentation.
Intelerad provides medical imaging solutions that streamline workflows and improve patient outcomes in healthcare. With nearly 800 employees across four countries, the company empowers around 2,000 healthcare organizations and has earned Best in KLAS recognition.
Provide advanced remote technical support for integrated security systems, serving as the escalation point for complex issues.
Lead troubleshooting across enterprise, multi-site, and mission-critical environments as a subject matter expert.
Develop and recommend troubleshooting procedures, knowledge articles, and support best practices, while mentoring junior engineers.
Unlimited Technology is a premier cyber and physical security specialty contractor delivering cutting-edge technology solutions to leading brands and critical infrastructure. The company is growing rapidly and fosters a culture of Passion, Collaboration, Innovation, and Adaptability.
Provide advanced technical and escalation support for enterprise imaging and multifunction printer products.
Deliver formal training, certification programs, and on-site consultation to dealers, distributors, and customers.
Identify technical trends, document issues, and recommend improvements to service performance and customer satisfaction.
The company is a global technology provider specializing in enterprise imaging and networked products, offering technical service and training. It operates with a focus on customer relationships, professional development, and service excellence across a broad regional territory.
Perform advanced troubleshooting, repair, and maintenance of complex medical equipment at customer sites.
Lead and mentor less experienced field engineers while serving as an escalation point for customer issues.
Partner with customers and commercial teams to drive service quality and support business growth.
GE HealthCare is a global medical technology company partnering with customers to fulfill healthcare's potential through groundbreaking medical devices and care solutions. We offer a collaborative work environment with professional development and competitive compensation.
Provide first-level technical support for enterprise healthcare software applications.
Troubleshoot issues using ServiceNow and follow standard operating procedures while documenting cases.
Collaborate with senior teams, build healthcare IT expertise, and support rotational shift coverage.
Harris develops enterprise healthcare software and is part of Constellation Software Inc., the largest software company in Canada. The culture is supportive, award-winning, and collaborative, with opportunities to learn from diverse businesses and industries.
Provide remote technical support for Siemens MR and CT systems, troubleshooting via remote diagnostics.
Dispatch notifications to Customer Service Engineers and manage escalation processes.
Travel internationally to assist in on-site repairs as required.
Siemens Healthineers is a global medical technology leader with a portfolio spanning diagnostics, image-guided therapy, and innovative cancer care. Our team of 72,000 dedicated employees in over 70 countries is committed to improving patient outcomes.
Lead technical implementation of Intuitive's digital solutions across hospital systems, acting as a trusted advisor for regional IDNs and hospitals.
Drive digital activation excellence by engaging with technical review boards, delivering clear technical presentations, and ensuring smooth go-live.
Support post-go-live adoption and relay field learnings to leadership to influence the product roadmap.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, creating technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human, with a challenging but deeply meaningful work culture.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Lead Tier 3 technical troubleshooting and root-cause analysis for complex customer issues.
Bridge service operations with QARA, R&D, and Production to resolve escalations and drive product reliability.
Analyze support trends, build technical training, and provide feedback to improve product performance.
Cadwell Industries develops medical devices and software for neurodiagnostics, including EMG, EEG, and sleep diagnostics. The company emphasizes integrity, initiative, accountability, excellence, and service, and operates in regulated environments with a collaborative culture.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Provide expert technical support, installation, maintenance, and repair of Brainlab systems at hospitals and clinical sites.
Deliver remote and on-site troubleshooting, diagnostics, upgrades, and proactive service checks.
Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience.
Brainlab develops, manufactures, and markets software-driven medical technology that enables improved, more-efficient, less-invasive patient treatments. Founded in 1989, the company employs around 2,400 dedicated people across 25 locations worldwide.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
Own resolution of escalated, high-severity customer issues with clear communication.
Lead root-cause analysis and corrective actions to reduce recurring technical problems.
Coach support engineers and improve diagnostic standards and playbooks.
Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.