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Role Overview:
- Lead resolution of complex customer issues for Fujifilm Healthcare Medical Informatics products.
- Provide technical leadership and act as liaison between support, development, and customers.
Responsibilities:
- Triage escalations from domestic customers and international partners and drive issues to resolution.
- Mentor junior engineers and provide advanced technical training to TAC, Project Engineering, and Upgrade teams.
- Document activities and create knowledge base articles to improve support processes.
Qualifications:
- Bachelor's degree with 8+ years or Master's with 6 years of industry experience.
- Industry certifications such as Security+, VCP, CISCO, Oracle, Microsoft, or AWS.
- 10+ years of progressive experience in Medical IT and/or imaging products.
Fujifilm Healthcare Americas Corporation
Fujifilm Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, as well as non-destructive testing solutions. Fujifilm is globally headquartered in Tokyo with over 70,000 employees and is guided by the group purpose of 'giving our world more smiles,' offering a dynamic and flexible work environment.