Provide frontline technical support for clinical and healthcare software used by healthcare professionals.
Work directly with clinicians, hospital IT teams, and application users to resolve issues.
Take end-to-end ownership of customer cases from investigation through resolution while coordinating escalations.
The company provides clinical and healthcare software solutions to medical professionals. As a partner organization, it focuses on delivering reliable technology that supports clinical teams and healthcare outcomes.
Provide remote technical support for Siemens MR and CT systems, troubleshooting via remote diagnostics.
Dispatch notifications to Customer Service Engineers and manage escalation processes.
Travel internationally to assist in on-site repairs as required.
Siemens Healthineers is a global medical technology leader with a portfolio spanning diagnostics, image-guided therapy, and innovative cancer care. Our team of 72,000 dedicated employees in over 70 countries is committed to improving patient outcomes.
Schedule and coordinate diagnostic imaging services across multiple modalities for patients in a remote contact center environment.
Manage high-volume inbound and outbound interactions with empathy, accuracy, and strict HIPAA compliance.
Navigate multiple systems simultaneously while maintaining productivity and quality standards.
Carenet Health is a healthcare services company that provides patient engagement and clinical support solutions. We foster collaboration, creativity, and innovation, and are committed to empowering growth through trust, opportunity, and accountability.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Lead workstreams in complex, large-scale enterprise implementations of the PerfectServe platform.
Provide workflow consulting, physician training, and go-live support across health systems.
Configure advanced workflows, integrate third-party systems, and test across devices.
PerfectServe is a provider of clinical communication and physician scheduling solutions for health systems. With 400+ employees and 30,000+ customers, the company values collaboration, innovation, and meaningful work.
Design and deploy HL7/DICOM integrations for complex client environments, ensuring alignment with clinical goals.
Diagnose and resolve advanced technical issues across applications, integrations, and infrastructure.
Lead structured training and document implementation artifacts to drive process improvement.
Intelerad provides medical imaging solutions that streamline information flow, simplify complex processes, and improve patient outcomes. With nearly 800 employees across four countries, the company empowers 2,000 healthcare organizations and has earned Best in KLAS recognition.
Lead design, configuration, and deployment of HL7/DICOM integrations in complex client environments.
Diagnose and resolve technical and operational issues, both remotely and on-site.
Collaborate with project management to ensure milestones are met, and document implementation artifacts.
Intelerad provides medical imaging solutions that streamline information flow and improve patient outcomes. With nearly 800 employees across four countries, the company offers enterprise imaging solutions to about 2,000 healthcare organizations worldwide.
Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.
Partner with enterprise and scaling customers to execute post-sale functions and deliver ideal integration outcomes.
Act as a trusted collaborator to manage customer success plans, escalations, and internal documentation.
Monitor industry trends and product enhancements to help customers navigate healthcare interoperability standards.
Redox is a healthcare interoperability platform that connects and powers real-time healthcare data exchange across a network of 12,000+ systems and organizations. The company is a remote-first, collaborative team processing over 1.2 billion messages per month.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Provide non-clinical administrative support for utilization management operations.
Maintain accurate records and documentation across relevant systems.
Collaborate with internal teams to support operational objectives.
They support utilization management operations that help members access appropriate care and services. The company offers a structured, remote work environment with established processes and quality standards.
Maintain, organize, and monitor electronic and paper medical records for completeness and regulatory compliance.
Process release of information requests while verifying identities, authorizations, and legal requirements.
Monitor compliance with HIPAA and regulatory standards, support audits, and drive quality improvements.
US Security & IT supports healthcare organizations with information management and compliance solutions. The company offers a supportive, collaborative remote environment with a focus on wellbeing and professional growth.
Develop and execute comprehensive sales plans to meet or exceed quota, identifying and prioritizing enterprise imaging opportunities.
Build and nurture relationships with clinical, technical, operational, and executive stakeholders across healthcare organizations.
Lead complex, multi-stakeholder sales cycles and partner with internal teams to deliver compelling software demonstrations.
Hyland is the pioneer of the Content Innovation Cloud, providing enterprise intelligence and automation solutions to organizations worldwide. With nearly 4,000 employees, Hyland fosters an employee-centric culture focused on career development, wellbeing, and community impact.
Provide technical phone support for customers and field personnel, troubleshooting complex robotic issues.
Document issues in CRM, review system logs, and author knowledge base articles.
Ensure FDA compliance, meet key metrics, and maintain flexible scheduling.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. With nearly 30 years of history, the company employs a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Provide first-level technical support for enterprise healthcare software applications.
Troubleshoot issues using ServiceNow and follow standard operating procedures while documenting cases.
Collaborate with senior teams, build healthcare IT expertise, and support rotational shift coverage.
Harris develops enterprise healthcare software and is part of Constellation Software Inc., the largest software company in Canada. The culture is supportive, award-winning, and collaborative, with opportunities to learn from diverse businesses and industries.
Lead end-to-end planning, execution, and delivery of medium to large health IT implementations for radiology and cardiology imaging solutions.
Serve as primary client contact, proactively manage issues, escalations, and maintain transparent communication with stakeholders.
Mentor junior project managers, drive continuous improvement initiatives, and contribute to PMO standardization programs.
Intelerad provides medical imaging solutions to streamline information flow and simplify processes, helping doctors deliver faster answers to patients. They have nearly 800 employees across four countries and have earned 'Best in KLAS' awards.
Provide remote diagnosis and triage of systems installed in the field.
Keep excellent records of customer and engineer interactions via the ticket system.
Test software releases and apply fix releases to customer systems.
Securitas Technology provides security solutions and services to make the world a safer place, driven by integrity, vigilance, and helpfulness. It is part of a global team of over 375,000 professionals, fostering empowerment, innovation, and growth.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Provide remote technical support and occasional onsite assistance for smart building and IoT security system commissioning.
Program, configure, and troubleshoot access control, CCTV, intercom, and networking technologies across client projects.
Collaborate with project managers, contractors, and cross-functional teams to ensure professional, on-time project delivery.
The company specializes in the integration and commissioning of smart building and IoT security technologies, including access control, CCTV, and intrusion systems. It operates as a remote-first team, collaborating with customers, project managers, and security contractors to deliver professional project outcomes.
Provide real-time EHR charting support to physicians during outpatient visits.
Accurately document patient encounters and interpret clinical terminology.
Maintain HIPAA-compliant workflows and complete medical records efficiently.
This company provides virtual medical scribe services, supporting physicians with real-time EHR documentation during patient encounters. It offers a fully remote work environment with a collaborative culture focused on healthcare technology and professional development.