Senior Technical Support Engineer
Remote regions
USBenefits
Unlimited PTO
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The Role:
- Serve as the senior technical escalation point for complex reporting, HL7, and PACS issues.
- Lead incident response, coordinate with Engineering, and deliver RCAs.
Who You Are:
- You have 6+ years in enterprise SaaS support and deep healthcare IT knowledge.
- You excel at mentoring, automation, and designing support workflows.
Benefits:
- Comprehensive medical, dental, vision, and life insurance.
- Flexible PTO, 401(k), HSA/FSA, and equipment stipend.
Rad AI
Rad AI is transforming healthcare with AI-driven solutions for radiology, founded by a radiologist to reduce burnout and improve patient care. The company has raised over $140M and is recognized as one of the fastest-growing healthcare AI companies.