Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
Lead major incident resolution efforts and own the most critical customer cases end-to-end.
Serve as a subject matter expert for medical imaging products, providing advanced guidance to peers and mentoring junior engineers.
Provide 24/7 on-call support for down-site situations and act as technical liaison to development.
Fujifilm Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, as well as non-destructive testing solutions. Fujifilm is globally headquartered in Tokyo with over 70,000 employees and is guided by the group purpose of 'giving our world more smiles,' offering a dynamic and flexible work environment.
Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance.
Collaborate with clinical and IT stakeholders, including radiologists and technologists, to diagnose system issues, streamline workflows, and implement solutions.
Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records.
Intelerad provides a scalable medical imaging platform that connects clinicians to a powerful imaging ecosystem. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations worldwide.
Partner with enterprise and scaling customers to execute post-sale functions and deliver ideal integration outcomes.
Act as a trusted collaborator to manage customer success plans, escalations, and internal documentation.
Monitor industry trends and product enhancements to help customers navigate healthcare interoperability standards.
Redox is a healthcare interoperability platform that connects and powers real-time healthcare data exchange across a network of 12,000+ systems and organizations. The company is a remote-first, collaborative team processing over 1.2 billion messages per month.
Lead end-to-end technical delivery of PACS build, integration, and migration projects as a subject matter expert in DICOM, HL7, and healthcare interoperability standards.
Design and troubleshoot integrations between PACS, RIS, EPR, VNA, and third-party systems, translating clinical workflows into technical solutions.
Coordinate the implementation team's day-to-day workload and mentor engineers while supporting pre-sales, tenders, and technical documentation.
Intelerad provides medical imaging solutions that streamline workflows and improve patient outcomes in healthcare. With nearly 800 employees across four countries, the company empowers around 2,000 healthcare organizations and has earned Best in KLAS recognition.
Administer and support PACS systems and related imaging technology to ensure reliable access to medical imaging information.
Monitor system functionality and address technical issues that affect imaging workflows and departmental operations.
Collaborate with healthcare and IT professionals to maintain dependable IT services and resolve technical challenges.
The company is a technology-focused healthcare organization where reliable imaging systems support diagnostic services and patient care. It fosters a collaborative environment for healthcare and IT professionals to maintain dependable technology.
Provide first-level technical support for enterprise healthcare software applications.
Troubleshoot issues using ServiceNow and follow standard operating procedures while documenting cases.
Collaborate with senior teams, build healthcare IT expertise, and support rotational shift coverage.
Harris develops enterprise healthcare software and is part of Constellation Software Inc., the largest software company in Canada. The culture is supportive, award-winning, and collaborative, with opportunities to learn from diverse businesses and industries.
Design, develop, and maintain mission-critical integrations between diverse IT systems to ensure seamless and secure data exchange.
Lead complex integration projects involving APIs, ESBs, and message queues while troubleshooting data flow issues and optimizing performance.
Support Clinical and Revenue Cycle workflows, participate in on-call rotations, and lead code reviews for multi-facility development work.
CommonSpirit Health is a nonprofit Catholic healthcare organization building a healthier future through integrated health services. With over 157,000 employees across 24 states, it delivers more than 20 million patient encounters annually and contributes $4.2 billion in charity care.
Deliver exceptional technical support via email and occasional phone, troubleshooting product bugs, account access, and other technical issues.
Guide healthcare professionals through the platform, document bugs and feature requests, and communicate customer needs to internal teams.
Work fully remotely on a Pacific Time schedule, analyzing customer data and collaborating with cross-functional teams to ensure high-quality support workflows.
A healthcare technology company providing an API-first electronic health record platform to help providers deliver accessible care. The company values human-centered support, autonomy, and continuous improvement, with a distributed remote team.
Triage and resolve employee support requests across SaaS tools like Google Workspace, Slack, and Zoom.
Manage user onboarding/offboarding, access reviews, and device lifecycles with a focus on security.
Improve workflows and create documentation to help employees solve common technical issues independently.
Heartbeat Health is a virtual-first cardiovascular care company combining telemedicine, diagnostics, and AI-powered insights to improve heart care. It is a remote-first, mission-driven team where employees value autonomy, diversity, and mutual support.
Manage operational excellence for customer-facing technology delivery and timely SLA reporting.
Drive issue resolution, root cause analysis, and day-to-day production support for healthcare payer systems.
Oversee Edifecs and EDI operations, system maintenance, and customer escalation resolution.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding rapidly and investing in its people to support strong market momentum.
Lead help desk operations, manage support priorities, and oversee technical troubleshooting and escalation workflows.
Provide advanced Tier II and Tier III support for complex hardware, software, networking, and platform issues.
Collaborate with engineering and cybersecurity teams to resolve incidents, improve system reliability, and reduce MTTR.
Raft is a customer-obsessed defense technology company that empowers U.S. military and government agencies with cutting-edge AI/ML and data solutions. With headquarters in McLean, VA, they foster a hyper-collaborative culture rooted in radical transparency and the Ubuntu philosophy.
Own the Universal Gateway product backlog, prioritizing DICOM, HL7, and imaging interoperability features.
Collaborate daily with engineering, SRE, and hosting teams to ensure reliable platform services.
Define non-functional requirements like failover SLA, disaster recovery, and multi-AZ high availability.
Intelerad offers medical imaging solutions that streamline workflows and accelerate diagnoses. With nearly 800 employees across four countries, it focuses on improving patient outcomes and has earned Best in KLAS recognition.
Own resolution of escalated, high-severity customer issues with clear communication.
Lead root-cause analysis and corrective actions to reduce recurring technical problems.
Coach support engineers and improve diagnostic standards and playbooks.
Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.
Design, configure, and test HL7 interfaces supporting healthcare and clinical system integrations.
Collaborate with customers and IT vendors to define integration requirements and technical specifications.
Manage multiple concurrent integration projects, troubleshooting interface issues and improving tools and processes.
This company specializes in healthcare interoperability and clinical systems integration, focusing on HL7 interfaces. They foster a collaborative, remote-friendly culture with opportunities for professional growth.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Deliver expert frontline customer support through email, live chat, and video calls.
Lead strategic initiatives to improve support workflows, customer satisfaction, and operational efficiency.
Partner with product managers and mentor colleagues to share insights and enhance team knowledge.
Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.
Develop and maintain healthcare interfaces and FHIR APIs for statewide HIE data exchange.
Collaborate with technical and security teams to test, deploy, and troubleshoot integration solutions.
Ensure secure, reliable clinical data exchange across EHRs, labs, public health agencies, and payers.
The partner company is a healthcare IT organization implementing a statewide Health Information Exchange (HIE) and Health Data Utility (HDU). The culture emphasizes collaboration, technical excellence, and professional development.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.