Act as the main point of contact for all Cardata employees, resolving help desk inquiries, requests, and problems.
Manage day-to-day IT operations, including systems monitoring, access control, hardware procurement, and vendor relationships.
Oversee IT security and SOC 2 compliance, and implement automations to drive efficiencies.
Cardata provides intelligent, automated software and services for vehicle reimbursement, helping companies manage vehicle programs. They are a small, driven team offering challenge, growth, and real impact across North America.
Be the first point of contact for IT support across the company, resolving hardware, software, and access issues for a global, remote-first team.
Manage accounts, access, and permissions across core systems like Google Workspace and identity management, and oversee IT inventory and suppliers.
Use AI and automation to streamline support, document solutions, and partner with Security on compliance activities.
Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile, ticket machines, or bank cards. Its Justride platform is used in over 250 locations globally, and the company has a global, remote-first, collaborative culture.
Own the service desk and triage IT requests from a fully remote team.
Provision access across Google Workspace, AWS, and SaaS tools, and manage Mac fleet via MDM.
Support security audits and automate repeat work with scripting and AI.
Sure is the first AI-native insurance platform, building enterprise infrastructure that powers insurance distribution, underwriting, and claims automation. The company is an award-winning, fast-growing team with a remote-first culture and a focus on collaboration and innovation.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Serve as the primary escalation point for Tier 1-3 technical support for a remote-first team.
Own end-to-end user lifecycle management, IAM strategy, and device management via Microsoft Intune.
Drive security and HIPAA compliance while automating workflows with PowerShell and Bash.
Nadia Care is a maternal health startup reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities. It is a growing distributed team that values empathy, collaboration, and resilience, offering wrap-around support including doula care and care navigation.
Resolve complex Tier 2 technical escalations and conduct remote diagnostic sessions to ensure operational continuity.
Manage network infrastructure, including Meraki firewalls, switches, VPNs, and DNS configurations.
Oversee hardware deployments and support clinical equipment like EKG and spirometry systems.
Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient care. Led by top industry talent, the company has scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Provide first-line IT support through Jira and Slack, resolving requests within SLA.
Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.
Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.
Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.
Build and run internal IT infrastructure, identity and access, device fleet, and SaaS tooling for a fully remote company.
Establish reliable IT processes and collaborate with Security and Engineering to meet SOC 2 and ISO 27001 standards.
Own endpoint security and device posture management with tools like JumpCloud, Google Workspace, and Cloudflare.
Consensys is an independent blockchain infrastructure company and a leading developer behind the Ethereum ecosystem. It operates across the US, Europe, and Australia with a fully remote, globally distributed team that values impact over hours.
Own the IT roadmap, identity and access management, and SaaS/endpoint operations.
Partner with Engineering, People Operations, Security, and Finance to deliver reliable IT services.
Build scalable processes, automation, and vendor management to support a growing remote-first organization.
Benepass provides a customizable fintech platform that lets companies design, administer, and track employee benefits and perks. Backed by over $75M in funding and named an Inc. Best Workplace, the company values flexibility, inclusion, and innovation.
Provide technical support via phone and email to clinical research customers.
Manage support cases in a tracking system, prioritizing in a fast-paced environment.
Collaborate with sales and QA teams to support study management and other tasks.
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Manage up to four email inboxes and turn requests into Asana tasks with follow-ups.
Own vendor and invoice follow-through, quality-check orders, and handle basic customer support by phone and email.
Support social media across three brands, research offerings, and help with content and shoots.
Assist World provides remote virtual assistant services, matching assistants with clients like a US-based telehealth entrepreneur. It emphasizes a remote-first culture with bonuses and community incentives, no tracker, and straightforward communication.
Own HealthEquity's SaaS application catalog and ensure every application meets technical and security requirements.
Guide SaaS requests through Finance, Cybersecurity, IT approvals, and Technology Review Board reviews.
Partner with IT, Security, Procurement, and business teams while leading a two-person team without direct authority.
HealthEquity empowers healthcare consumers by providing innovative HSA and health savings solutions that connect health and wealth. The company values its team members as its greatest asset and fosters a purple culture where the person is valued more than the position.
Lead IT service delivery and technology support across a nationwide network of veterinary hospitals.
Manage vendor relationships and performance with the managed service provider.
Drive continuous improvement and reporting to enhance customer experience.
This company operates a nationwide network of more than 250 veterinary hospitals dedicated to animal care. It is a growing, distributed organization focused on customer experience and operational excellence.
Provide frontline technical support for clinical and healthcare software used by healthcare professionals.
Work directly with clinicians, hospital IT teams, and application users to resolve issues.
Take end-to-end ownership of customer cases from investigation through resolution while coordinating escalations.
The company provides clinical and healthcare software solutions to medical professionals. As a partner organization, it focuses on delivering reliable technology that supports clinical teams and healthcare outcomes.
Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.
Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.