$95,000–$135,000/yr
US
Unlimited PTO
- Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
- Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
- Surface trends and insights from customer feedback to inform product decisions and write help center articles.