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Job Overview:
- Proactively contact patients via outbound calls to schedule overdue dental appointments.
- Fill open slots and cancellations to maximize provider schedules.
- Re-engage inactive patients to encourage continued care.
Key Responsibilities:
- Follow CHOICE-approved scripts and maintain professional tone.
- Accurately document outcomes and update patient information.
- Meet daily call, conversion, and booking targets.
Qualifications:
- High School Diploma or GED required.
- Previous customer service and call center experience preferred.
- Strong communication, phone etiquette, and organizational skills.
GAP Call Specialist
GAP Call Specialist is a dental services coordination company connecting patients with timely care through outbound scheduling. The company focuses on maximizing provider schedules and ensuring preventive dental treatment, operating with a team-oriented culture supporting remote work.