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About the Role:
- This is a dedicated listening and relationship-health function, not support or sales.
- You will call clients proactively to capture their satisfaction and issues.
- You route feedback to the right people and escalate urgent concerns.
What You'll Do:
- Make proactive check-in calls to dental practice clients on a regular cadence.
- Capture and document client feedback accurately and route it to the appropriate team.
- Send weekly reports to leadership on client health and trends.
What We're Looking For:
- A natural listener who asks clarifying questions and does not jump to solve.
- Detail-oriented, consistent documentation, and comfortable building trust quickly.
- Some technical literacy with ticketing systems (training provided).
Darkhorse Tech
We are a dental-driven IT, cybersecurity, and cloud solutions company trusted by 1,500+ dental practices nationwide. We are a growing company that takes care of our people the way we ask our team to take care of our clients.