Source Job

• Handle inbound and outbound communications for up to 6 BMC ambulatory practices, including scheduling and rescheduling appointments.
• Resolve patient inquiries regarding medication reconciliation, refills, insurance verification, and authorization management.
• Document and relay patient information to practices, utilizing Epic and other communication tools.

Boston Medical Center is a nationally-recognized academic medical center dedicated to providing exceptional and equitable care to all. As a top employer, we foster a strong sense of teamwork and support for our staff, with a focus on improving community health.

• Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
• Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
• Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services

knownwell is a weight-inclusive healthcare company that provides obesity care, primary care, nutrition counseling, and health coaching. Backed by $50M in funding, they are scaling fast and expanding access to evidence-based obesity care nationwide.

• Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
• Develop deep product knowledge to address inquiries about treatments and appointments.
• Maintain accurate records of interactions and escalate issues as needed.

Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.

• Answer incoming calls, schedule appointments, and pre-register new patients with accurate insurance and personal information.
• Triage calls to appropriate personnel, manage voicemail queues, and reschedule cancellations to maintain patient flow.
• Maintain a ONETeam mindset by upholding core values (Positivity, Productivity, and Professionalism) and completing required training on privacy and safety standards.

APDerm is a dermatology practice focused on providing high-quality patient care. The company fosters a culture built on positivity, productivity, and professionalism, with a commitment to equal opportunity and inclusive benefits.

• Schedule appointments and coordinate care between VA and community providers.
• Process community care consults and update patient demographics.
• Respond to telephone inquiries and maintain proficiency in VA software.

CVP is an award-winning healthcare and technology consulting firm that solves critical problems for healthcare, national security, and public sector clients. They foster a work environment that encourages fairness, teamwork, and respect among all associates.

• Schedule patient appointments across clinics based on provider availability and patient needs.
• Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
• Deliver a high-quality, patient-first experience by communicating updates and resolving issues.

PT Solutions is a clinician-founded, mission-driven physical therapy practice dedicated to expanding access to quality care. With a nationwide presence and recognized as a USA Today Top Workplace for five years, the company fosters a supportive culture with ongoing training and mentorship.

• Manage inbound and outbound patient communications to resolve billing questions and account balances.
• Conduct account investigations and follow-up activities to ensure timely resolution of outstanding balances.
• Support daily patient account operations within a collaborative practice operations environment.

Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It uses technology to review applications efficiently and fairly, supporting a fair hiring process.

• Compile the daily schedules of clinical staff and assign clinicians to patients under the direction of the Assistant Clinical Manager.
• Serve as a liaison between field staff, patients, and POD personnel to coordinate care and communicate with CFSS for order approval.
• Complete all tasks and workflows daily, processing visits sent back from clinicians and communicating with the ACM as needed.

Graham Healthcare Group designs business and technology solutions to improve care, outcomes, and productivity in home health and hospice. The company has been an innovator for over 20 years, with a culture focused on putting patients and families at the center of care.

• Serve as a key connection point between patients, providers, attorneys, and internal teams.
• Schedule patient appointments and coordinate the delivery of documentation and imaging reports.
• Manage high-volume communication across phone, email, text, and internal channels.

We're a digital health scale-up making diagnostics accessible, fast, and transparent. We have a world-class customer operations team and are backed by technology.

• Provide outstanding customer service to families over the phone on the Intake queue.
• Accurately enter patient registration information and schedule initial appointments.
• Handle variable call-volume, averaging 40 to 70 calls per day, and review cost share amounts.

Cranial Technologies is the only company dedicated to treating plagiocephaly and infant ear deformities with non-invasive treatments. They have treated over 500,000 babies and are a leader in pediatric cranial shaping, with a large team.

• Ensure data accuracy and input on the computer billing system, updating patient and insurance information.
• Handle patient inquiries regarding insurance, credit, and billing issues; review and mail statements; file electronic claims.
• Follow up on litigation cases, scan documents into electronic medical records, and coordinate with physicians for documentation.

Munson Healthcare is northern Michigan's largest healthcare system, with eight community hospitals serving over half a million residents. They prioritize a culture of excellence, teamness, and creativity, committed to exceptional experiences for patients and teammates.

• Act as the primary point of contact for new patients via phone and email, guiding them through initial enrollment.
• Proactively support patients in completing initial enrollment tasks and track progress to reduce drop-off.
• Efficiently register and onboard a high volume of new patients by phone, collecting insurance details and setting up charts.

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.

• Manage patient account activities to optimize reimbursement and reduce accounts receivable.
• Perform billing, follow-up, collections, and denials resolution to improve financial outcomes.
• Ensure accuracy of charge, claim, and payment data through reviews and targeted corrections.

The University of Kentucky is a public land-grant university dedicated to advancing education, research, and healthcare. It promotes a supportive culture that values employee well-being and professional growth.

• Provide high-quality scheduling and administrative support for patients and clinical teams.
• Manage complex coordination activities, including registrations, prior authorizations, and documentation.
• Ensure seamless healthcare access through strong communication and attention to detail.

Jobgether is a job platform using AI to match candidates with roles. They focus on fair hiring processes and provide tools for application management.

• Serve as the welcoming heart of the facility, managing patient reception and ensuring a comforting environment.
• Coordinate administrative tasks such as maintaining provider schedules, answering multi-line phones, and overseeing waiting areas.
• Leverage technology and exceptional interpersonal skills to guide diverse patient populations through their care journey.

Yavapai Regional Medical Group is a not-for-profit integrated healthcare provider, part of CommonSpirit Health, offering comprehensive inpatient and outpatient services. With two acute care hospitals and a robust clinic network, it fosters a family-like culture focused on well-being and community.

• Coordinate and provide accurate patient demographics to the billing department.
• Review transport documents and patient care reports for accuracy and completeness.
• Make outbound calls to follow up with medical crews and agencies to obtain missing information.

Air Methods is a provider of air medical transport services. They are a large organization with a culture focused on safety and patient care.

• Respond professionally to client inquiries via phone, email, and other channels.
• Maintain accurate customer records, coordinate appointments, and assist with service requests.
• Perform data entry, prepare reports, and ensure timely resolution of client issues.

Winter Environmental is an award-winning environmental services company specializing in abatement, decommissioning, decontamination, demolition, remediation, and environmental cleanup solutions. Since 1987, the company has completed over 6,000 projects across regulated industries, maintaining a strong commitment to safety, quality, innovation, and exceptional client service.

• Handle inbound and outbound calls from patients, physicians, and referral sources to ensure patient satisfaction and resolve issues.
• Obtain and process authorizations for reorders, audit supply configurations, and maintain accurate documentation for billing.
• Maximize patient base through retention efforts and cross-selling via phone while maintaining a high degree of confidentiality.

CCS is a strategic partner in chronic care management, tackling diabetes and chronic conditions affecting over 133 million Americans. Recognized as a Great Place to Work®, the company supports over 200,000 people annually with home-delivered medical supplies and pharmaceuticals.

• Act as a Gentiva representative helping patients navigate post-acute care, Medicare, billing, and healthcare resources.
• Handle non-clinical inbound calls, escalate to nurses when needed, and assist in the admissions process.
• Maintain awareness of performance objectives, ensure patient satisfaction, and adhere to company policies.

Gentiva provides compassionate in-home care including hospice, palliative, home health, and advanced illness management. It operates nearly 600 locations with thousands of clinicians in 38 states, fostering a collaborative and supportive culture.

• Answer inbound patient calls promptly, document in EMR, and route to appropriate departments.
• Make outbound calls for scheduling, follow-ups, and targeted campaigns while maintaining HIPAA compliance.
• Meet performance metrics like handle rate and SLA adherence while collaborating with clinical teams.

Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care with 24/7 support. The company is distributed across the US, with a mission-driven, empathetic care team and a startup culture.