Guide patients through the imaging scheduling process, delivering a seamless and supportive experience from referral to appointment.
Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high-quality diagnostic imaging.
Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
Covera Health uses clinical expertise, AI, and radiology quality data to improve diagnostic accuracy and patient outcomes. Backed by Insight Partners, the platform supports nearly 6 million people and has a culture of ambitious teamwork and meaningful impact.
Serve as the first point of contact for patients and referring providers, answering and triaging calls to schedule appointments.
Collect and verify patient demographics and insurance information to ensure accurate documentation.
Handle a high volume of requests efficiently while providing a compassionate and professional customer experience.
Jane Pauley Community Health Center is a Federally Qualified Health Center (FQHC) that provides integrated, whole-person care to underserved communities across Indiana. The organization fosters a culture of collaboration, respect, and growth, supporting teams in making a meaningful impact.
Answer inbound patient calls and support patients through phone, email, and text communication.
Schedule and reschedule appointments, verify insurance, and manage no-show or cancellation workflows.
Collaborate with internal teams to ensure a seamless patient experience while meeting quality metrics.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments, with over 70 clinics across 8 states. They proudly maintain a Net Promoter Score of 93, the highest patient satisfaction in the industry, and are committed to building a patient-first environment with a team united by purpose.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Provide exceptional customer service and build rapport with patients.
Serve as the new patient scheduling liaison for 16 clinics and telehealth visits across 20+ states.
Manage and schedule new patient appointments and promptly respond to patient inquiries.
Aligned Modern Health is changing the face of healthcare with a holistic, multi-disciplinary model offering evidence-based solutions. The company has 16 clinics across Chicago and suburbs, provides telehealth services in over 20 states, and prides itself on outstanding clinical outcomes and a five-star patient experience.
Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
Manage inbound calls and live chats to deliver timely and effective assistance.
Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Their team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Manage patient collections and financial arrangements via calls and account review.
Inform patients of coverage options including Government programs and Financial CARE.
Perform skip tracing and resolve accounts with uninsured or residual balances.
Air Methods provides air medical transport services. The company is an EEO/AA employer with a focus on patient billing and collections, and maintains a culture of compliance and compassion.
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple facilities.
Collects clinical information, verifies insurance and demographics to ensure appropriate scheduling.
Serves as a resource for staff, physicians, and referring offices to improve patient access.
Lehigh Valley Health Network is a nationally recognized health network with multiple hospitals and facilities in Pennsylvania. It employs nearly 20,000 health care professionals and has a culture of trust, collaboration, and excellence, certified as a Great Place to Work.
Conduct high-volume outbound calls to secure appointments for orthodontic and dental practices.
Follow up consistently with warm leads via calls, texts, and emails to ensure no missed opportunities.
Maintain detailed records in CRM and manage multiple practice pipelines to maximize conversion rates.
HIP helps orthodontic and dental practices fill their schedules by engaging warm leads via calls, texts, and emails. The team operates remotely with a focus on high-volume outbound calling and meticulous follow-up.
Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
Schedule appointments, register new patients, and maintain accurate EHR records.
Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.
Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.
Serve as a liaison between OHSU providers and patients, scheduling clinic visits and ancillary procedures while managing referrals and authorizations.
Handle high-volume incoming calls, faxes, and mail, ensuring prompt and professional communication with patients and referring providers.
Verify patient insurance eligibility, process prior authorizations, and follow up on denied claims to ensure smooth care coordination.
OHSU is Oregon's only public academic health center, providing patient care, research, and education. As Portland's largest employer, it fosters a multicultural and anti-racist workplace.
Responds to high-volume calls and schedules complex patient appointments across multiple disciplines and locations.
Performs patient registration, insurance verification, and manages appointment requests using Epic EMR and other systems.
Trains new employees on scheduling protocols and builds trusting relationships with providers and clinical teams.
The University of Kansas Health System is a premier academic medical center in Kansas City, specializing in complex care and diagnosis. It is a large organization driven by collaboration among physicians, nurses, and researchers to provide life-changing treatments.
Schedule patient appointments across clinics based on provider availability and patient needs.
Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
Deliver a high-quality, patient-first experience by communicating updates and resolving issues.
PT Solutions is a clinician-founded, mission-driven physical therapy practice dedicated to expanding access to quality care. With a nationwide presence and recognized as a USA Today Top Workplace for five years, the company fosters a supportive culture with ongoing training and mentorship.
Provide outstanding customer service to families over the phone on the Intake queue.
Accurately enter patient registration information and schedule initial appointments.
Handle variable call-volume, averaging 40 to 70 calls per day, and review cost share amounts.
Cranial Technologies is the only company dedicated to treating plagiocephaly and infant ear deformities with non-invasive treatments. They have treated over 500,000 babies and are a leader in pediatric cranial shaping, with a large team.
Engage with health plan members to schedule care assessments and provide encouragement.
Utilize strong listening and communication skills to build trust and handle challenging calls.
Multitask efficiently while using technology to maintain a human-centered conversation.
Carenet Health is a healthcare company that transforms patient interactions into meaningful connections. The company fosters a culture of empathy and support, with a focus on team member expertise and dedication.
Responsible for phone screening, scheduling, and tracking recruitment for clinical trials.
Make 60+ outbound calls daily, assess participant eligibility, and enter data into databases.
Requires bilingual English/Spanish preferred, customer service experience, and strong communication skills.
Headlands Research is a leading network of advanced clinical trial sites, leveraging cutting-edge technology and support services to enhance community outreach and participation. Founded in 2018, the company operates 20+ sites across the US and Canada and is rapidly expanding.
Handle inbound and outbound communications for up to 6 ambulatory practices, including patient inquiries and scheduling.
Document and relay patient information to practices, following established guidelines for medication reconciliation and insurance verification.
Utilize Epic and multiple communication tools to provide accurate appointment details and home instructions.
Boston Medical Center is a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change, dedicated to providing exceptional and equitable care to all. We are a large hospital with a strong sense of teamwork and support, recognized as a top employer and best place to work.
Confirm the following day's appointments by text via Ring Central.
Respond to incoming patient text messages promptly throughout assigned shifts.
Schedule and manage bookings in Dr. Chrono across multiple providers.
A well-established medical/aesthetic practice in Los Angeles, California, serving a predominantly female patient base. The practice is small and family-run, with a focus on personal care and communication via text.
Schedule patient appointments accurately and efficiently, ensuring a positive first experience for all new patients.
Communicate effectively with patients, families, and healthcare team members regarding visit details, expectations, and paperwork.
Obtain and verify demographic, insurance, and clinical information to support smooth scheduling and pre-registration.
RUSH Physical Therapy is part of Select Medical's outpatient division, providing preventative and rehabilitative physical therapy care. The company operates over 1,900 locations nationwide and emphasizes employee support and work-life balance.
Answer incoming calls and schedule appointments using HouseCall Pro or similar software.
Handle overflow and after-hours customer inquiries professionally.
Maintain accurate customer records in CRM and support lead tracking.
Offshore Launch is a staffing agency that helps small business owners scale with top global remote talent. They are a people-centered agency focused on growth, development, and teamwork.